Audi Q7 water leak - Page 2

spatel1234 · 04-13-2010, 05:28 AM

Just heard back from Audi AG (Germany : service@audi.de) - brushed off the issue and referred me to Audi USA (audicare@audi.com). Ridiculous !!! Does anyone have other contacts to escalate this ?
Below is email from Audi AG :
---------------------------------------------------------------------------

Thank you for contacting AUDI AG.

Please be advised that all concerns related to products and services provided in the US market fall under the jurisdiction of our US affiliate, Audi of America, Inc.

A member of the Audi organization will be contacting you as soon as possible.

Please find below the contact details of Audi of America, Inc. should you wish to refer directly:

Audi of America, Inc.
Customer Relations
3499 West Hamlin Road
Rochester Hills, MI 48309
+1-248-754-5000
+1-800 822 2834
+1-248-754-3821 (fax)
audicare@audi.com

Yours sincerely,

i. V.

i. A.

Claudia Alexandrow-Armann
Magdalena Komarnicki

AUDI AG
International Customer Services
85045 Ingolstadt
Fax +49 (0) 800 329 26 2834
+49 841 89 38889
mailto:service@audi.de
http://www.audi.com

Jusforfun · 04-13-2010, 09:50 AM

Its not fair to say they "brushed off the issue". It clearly states in the email "A member of the Audi organization will be contacting you as soon as possible."
They also gave you the direct contact. That looks like job done to me!
It is obvious that you are frustrated by the process but hang in there.
Thanks for keeping us posted to date.

spatel1234 · 04-13-2010, 10:17 AM

Jusforfun - not giving up ...hanging in there. Tks for the support . .. fyi - I contacted Audi care last week and still waiting to hear back from them. Will keep you posted of outcome

swasser · 04-15-2010, 06:48 AM

ok here is the real deal. the 2007 Q7 had a known sunroof defect the drains installed are defective and MUST be replaced. Since the car is not covered anymore doesnt mean they wont fix it for free. Like I said it is a known defect but they try to pass the cost to you. I had the same problem and was told the same BS I found a little yelling and contacting Audi USA will get you results. You must state that it is a known defect and is not due to "outside sources" as they so often like to claim. GOOD LUCK

spatel1234 · 04-16-2010, 06:55 AM

There is a 40% chance of rain today . . . Attached images of how I will "protect" damage to the interior electronic equip from water leakage !!! Issue still not resolved with Audi . . .till it is resolved, it will be contractors tarp to cover - have not figured out what to do if it rains while I AM DRIVING.

matthewsjl · 04-16-2010, 08:08 AM

I see you have NJ plates. Which dealer?

My Q7 went to Jack Daniel's at Upper Saddle River in NJ. My Q7 wasn't in the VIN range for the TSB but the replacement was as per the TSB and Jack Daniels was more than willing to do it.

If water entered the vehicle and damaged components then the seal at the top of the rear drain was defective and should be warranty work.

John.

spatel1234 · 04-16-2010, 08:28 AM

Purchased the vehicle from Jack Daniels - had a contact there at that time. The car has been serviced at Bell Audi on Rte 1 in Edison since the beginning.
Bell service and Audi USA refuse to take responsibility for repair since vehicle has approx 66K miles on it and out of warranty. Purchased extended warranty upto 100,000 miles . . .they are refusing coverage on this matter also. Went to Audi Germany - they brushed issue off and referred me to Audi USA !!! I have been promised a response BY today - will post further developments. This is certainly a safety issue with components being damaged due to water leakage - I plan to pursue this further with NHTSA , etc if Audi does not stand behind this issue.

StFrancis · 04-16-2010, 08:53 AM

Quote:

Originally Posted by spatel1234

There is a 40% chance of rain today . . . Attached images of how I will "protect" damage to the interior electronic equip from water leakage !!! Issue still not resolved with Audi . . .till it is resolved, it will be contractors tarp to cover - have not figured out what to do if it rains while I AM DRIVING.

FYI I just noticed that you are using a "contractor's tarp" as a car cover. Be careful it does not rub on the paint. I am using it on an old car and it has left nasty swirl marks everywhere it touched the body.

spatel1234 · 04-16-2010, 09:21 AM

Thanks for pointing this out to me . . . ..will get rid of the tarp and use duct tape plastic liner over the sunroof !! Amazing that I have to do this to a $55K German vehicle.

spatel1234 · 04-16-2010, 10:10 AM

Attached images of water inside the vehicle . .. .

04-13-2010, 09:50 AM	#12
Jusforfun AudiWorld Super User 2007 Audi Q7 Join Date: May 2006 Location: Ireland, Dublin Posts: 7,288	Its not fair to say they "brushed off the issue". It clearly states in the email "A member of the Audi organization will be contacting you as soon as possible." They also gave you the direct contact. That looks like job done to me! It is obvious that you are frustrated by the process but hang in there. Thanks for keeping us posted to date. __________________ Q5 related Link to Q5 Spreadsheet Exterior pics Interiors Q7 related Link to Q7 Spreadsheet Exterior pics by color, model and rim size Interior pics A4 S4 Spreadsheet Link to Q3 spreadsheet

04-16-2010, 08:08 AM	#16
matthewsjl AudiWorld Member Garage is empty, add now Join Date: Aug 2007 Posts: 357	I see you have NJ plates. Which dealer? My Q7 went to Jack Daniel's at Upper Saddle River in NJ. My Q7 wasn't in the VIN range for the TSB but the replacement was as per the TSB and Jack Daniels was more than willing to do it. If water entered the vehicle and damaged components then the seal at the top of the rear drain was defective and should be warranty work. John. __________________ 2009 Audi A4 2.0T Prestige w/Nav,ADS - Meteor Grey/Black 2008 Mini Cooper S - Chilli Red/Black (gone) 2007 Audi Q7 3.6 Premium Plus - Condor Grey/Black 2006 BMW Z4 3.0si - Silver/Black (gone) 2004 VW Touareg 3.2 - Black/Black (gone) 2004 VW Golf VR6 - Silver/Black (gone) ========================================== VAG-COM in Northern NJ - PM me!

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04-13-2010, 10:17 AM	#13
spatel1234 Audiworld Junior Member Garage is empty, add now Join Date: Apr 2010 Posts: 26	Jusforfun - not giving up ...hanging in there. Tks for the support . .. fyi - I contacted Audi care last week and still waiting to hear back from them. Will keep you posted of outcome

04-15-2010, 06:48 AM	#14
swasser AudiWorld Newcomer Garage is empty, add now Join Date: Apr 2010 Posts: 3	ok here is the real deal. the 2007 Q7 had a known sunroof defect the drains installed are defective and MUST be replaced. Since the car is not covered anymore doesnt mean they wont fix it for free. Like I said it is a known defect but they try to pass the cost to you. I had the same problem and was told the same BS I found a little yelling and contacting Audi USA will get you results. You must state that it is a known defect and is not due to "outside sources" as they so often like to claim. GOOD LUCK

04-16-2010, 08:28 AM	#17
spatel1234 Audiworld Junior Member Garage is empty, add now Join Date: Apr 2010 Posts: 26	Purchased the vehicle from Jack Daniels - had a contact there at that time. The car has been serviced at Bell Audi on Rte 1 in Edison since the beginning. Bell service and Audi USA refuse to take responsibility for repair since vehicle has approx 66K miles on it and out of warranty. Purchased extended warranty upto 100,000 miles . . .they are refusing coverage on this matter also. Went to Audi Germany - they brushed issue off and referred me to Audi USA !!! I have been promised a response BY today - will post further developments. This is certainly a safety issue with components being damaged due to water leakage - I plan to pursue this further with NHTSA , etc if Audi does not stand behind this issue.

04-16-2010, 09:21 AM	#19
spatel1234 Audiworld Junior Member Garage is empty, add now Join Date: Apr 2010 Posts: 26	Thanks for pointing this out to me . . . ..will get rid of the tarp and use duct tape plastic liner over the sunroof !! Amazing that I have to do this to a $55K German vehicle.

04-16-2010, 10:10 AM
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