Voice command in the S5 Cabriolet

bigdog470 · 02-12-2010, 11:55 AM

I bought the new S5 Cabriolet in Aug. 2009. Signed contract for Prestige model with the MMI system because I wanted voice command for the phone, navigation and audio. Car delivered on Friday, 13 Nov. (in the rain!) I was advised by the sales rep at time of delivery the there is "limited use of voice command in the cab" What that really means is that there is NO voice command in the cab. The dealership says that they didn't know it until the car arrived. I have a signed contract for this option. The Audi brochure on the A5/S5 cabriolet clearly stated that it is a part of the MMI system.

I contacted Audi Customer care in Michigan to complain and to ask that this voice activation be activated. They say they cannot (will not) do it.

I am very annoyed with Audi of America for deceiving me. BMW, Mercedes, Infiniti and Lexus all have voice command in their convertibles. This is my 5th, and most expensive Audi. I want what I paid for.

Is there anyone else out there who bought a 2010 A5/S5 cabriolet who is as angry as I am?

JGA5Cab · 02-12-2010, 12:06 PM

I knew about it before hand. I'd like it but I am not distraught. You have every right to be mad if you were expecting it.

bigdog470 · 02-12-2010, 02:12 PM

I was expecting it alright. They just didn't tell me and wheather the local dealer knew it or not, I've been cheated.

Chris from NY

AUDIQSS · 02-12-2010, 03:49 PM

Take the car back and cancel the contract as they have been unable and unwilling to fulfill the contract. Otherwise, just enjoy the great car that it is. I would have liked it as well (and was expecting it) but can easily live without it.

DavidRS4 · 02-12-2010, 04:02 PM

My impression is that it is not even possible to add (as you can with the 2008 S5 via Vag-Comm).

If this is that big of a deal then contact your lawyer and return the car.

PARealtor · 02-12-2010, 06:34 PM

outside of getting a lawyer involved I dont see that they are going to do much to make you happy. You surely arent going to get money back or by the sounds of it them to activate the voice command.

Tifosi · 02-12-2010, 07:54 PM

My SA was not even aware that the voice command feature not being available for the Cab. I had to inform him of such during the delivery walk-through.

I can certainly understand and even share your frustration with this. It isn't not that I can not live without the feature, but has more to do with being mislead by AoA and their sales brochures, into thinking that it is there when in fact, the module is not even on the car ( Vag-Com can not even find it thus there is nothing to activate ). With that said, I still think it is a wonderful car and still think it is a great piece of engineering marvel, even when I am looking at that completely useless voice command button on the steering wheel.

I agree with the others, other than getting the lawyers involved, there isn't much you can do, especially not after you have owned the car for over 2 months. And I absolutely refuse to be involved as part of some type of classaction lawsuit, because the only one that really wins in these things are the lawyers, not the consumers.

bigdog470 · 02-13-2010, 01:58 AM

Thanks for the feedback. Don't get me wrong, I truly love the car and do not want to turn it back in. I'm just unhappy that a top of the line vehicle like the A5/S5 would not have all the whistles and bells it should have and that Audi was sneaky enough to not make that clear at the outset.

More to come.

JGA5Cab · 02-13-2010, 05:24 AM

I keep saying this all over the forums - The brochures and website are vague and misleading. It's really hard to tell what really comes with the car. The photos are just as bad. The A5 in the brochure shows exhaust on one side when the car comes with one on each side. The rear fog light switch is showing but we don't get that here. It's not cool at all.

dseag2 · 02-13-2010, 05:58 AM

I don't disagree that the advertising is misleading and that the Audi salespeople should have been advised of this, but you could also have done a search on this forum to find out all about the car before taking delivery. This was posted back in August...

http://forums.audiworld.com/showthre...=voice+command

02-12-2010, 12:06 PM	#2
JGA5Cab AudiWorld Senior Member 2012 Audi A5 My Garage Join Date: Nov 2009 Location: Cleveland, OH Eastside Posts: 636	I knew about it before hand. I'd like it but I am not distraught. You have every right to be mad if you were expecting it. __________________ Jim G from Cleveland, OH 2012 A5 Cabriolet 2.0T Quattro, Tiptronic, Prestige, Comfort Package, Dark Walnut inlay, Stainless exhaust tips and S5 mirrors. Brilliant Red - Black interior 2013 Q5 3.0T Quattro S-type, Premium Plus, 19" wheels, B&O, Navigation, Dark Walnut inlay. Monsoon Gray - black interior, Curt Hitch (traded)2010 A5 Cabriolet 2.0T Quattro, Tiptronic, Prestige, Comfort Package, Stainless exhaust tips, S5 mirrors. Brilliant Red - Black interior

02-12-2010, 06:34 PM	#6
PARealtor AudiWorld Senior Member 2011 Audi Q7 Join Date: Jan 2006 Location: Bucks County, PA Posts: 859	outside of getting a lawyer involved I dont see that they are going to do much to make you happy. You surely arent going to get money back or by the sounds of it them to activate the voice command. __________________ 2011 Daytona Gray Q7 S Line w/ S line interior 2006 Mini Cooper S conv 6 speed 2012 S5 cabrio.. (to be ordered soon... possibly) 2006 S4 Avant Moro Blue 6 speed (gone 4/2011)

02-13-2010, 05:24 AM	#9
JGA5Cab AudiWorld Senior Member 2012 Audi A5 My Garage Join Date: Nov 2009 Location: Cleveland, OH Eastside Posts: 636	I keep saying this all over the forums - The brochures and website are vague and misleading. It's really hard to tell what really comes with the car. The photos are just as bad. The A5 in the brochure shows exhaust on one side when the car comes with one on each side. The rear fog light switch is showing but we don't get that here. It's not cool at all. __________________ Jim G from Cleveland, OH 2012 A5 Cabriolet 2.0T Quattro, Tiptronic, Prestige, Comfort Package, Dark Walnut inlay, Stainless exhaust tips and S5 mirrors. Brilliant Red - Black interior 2013 Q5 3.0T Quattro S-type, Premium Plus, 19" wheels, B&O, Navigation, Dark Walnut inlay. Monsoon Gray - black interior, Curt Hitch (traded)2010 A5 Cabriolet 2.0T Quattro, Tiptronic, Prestige, Comfort Package, Stainless exhaust tips, S5 mirrors. Brilliant Red - Black interior

02-13-2010, 05:58 AM	#10
dseag2 AudiWorld Member Garage is empty, add now Join Date: Nov 2007 Posts: 588	I don't disagree that the advertising is misleading and that the Audi salespeople should have been advised of this, but you could also have done a search on this forum to find out all about the car before taking delivery. This was posted back in August... http://forums.audiworld.com/showthre...=voice+command __________________ '13 Lexus GS F Sport, Liquid Platinum/Cabernet/Nav/Mark Levinson Traded: '11 S5 Cab Prestige, Daytona Gray/Tuscan, Driver Assist, Sport Diff, 19" 5-Arm Double-Spokes '10 Infiniti G37 Convertible, Liquid Platinum/Stone, Sport, Premium

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02-12-2010, 02:12 PM	#3
bigdog470 Audiworld Junior Member Garage is empty, add now Join Date: Feb 2010 Posts: 29	I was expecting it alright. They just didn't tell me and wheather the local dealer knew it or not, I've been cheated. Chris from NY

02-12-2010, 03:49 PM	#4
AUDIQSS AudiWorld Member Garage is empty, add now Join Date: Nov 2005 Posts: 246	Take the car back and cancel the contract as they have been unable and unwilling to fulfill the contract. Otherwise, just enjoy the great car that it is. I would have liked it as well (and was expecting it) but can easily live without it.

02-12-2010, 04:02 PM	#5
DavidRS4 AudiWorld Senior Member Garage is empty, add now Join Date: Nov 2004 Posts: 1,585	My impression is that it is not even possible to add (as you can with the 2008 S5 via Vag-Comm). If this is that big of a deal then contact your lawyer and return the car.

02-12-2010, 07:54 PM	#7
Tifosi AudiWorld Super User Garage is empty, add now Join Date: Sep 2000 Posts: 2,436	My SA was not even aware that the voice command feature not being available for the Cab. I had to inform him of such during the delivery walk-through. I can certainly understand and even share your frustration with this. It isn't not that I can not live without the feature, but has more to do with being mislead by AoA and their sales brochures, into thinking that it is there when in fact, the module is not even on the car ( Vag-Com can not even find it thus there is nothing to activate ). With that said, I still think it is a wonderful car and still think it is a great piece of engineering marvel, even when I am looking at that completely useless voice command button on the steering wheel. I agree with the others, other than getting the lawyers involved, there isn't much you can do, especially not after you have owned the car for over 2 months. And I absolutely refuse to be involved as part of some type of classaction lawsuit, because the only one that really wins in these things are the lawyers, not the consumers.

02-13-2010, 01:58 AM	#8
bigdog470 Audiworld Junior Member Garage is empty, add now Join Date: Feb 2010 Posts: 29	Thanks for the feedback. Don't get me wrong, I truly love the car and do not want to turn it back in. I'm just unhappy that a top of the line vehicle like the A5/S5 would not have all the whistles and bells it should have and that Audi was sneaky enough to not make that clear at the outset. More to come.