New DRC Parts On The Way

Hockeyman11385 · 09-23-2009, 10:56 AM

So I was down at my local Audi dealership to have the RS4 checked out and they did a service history check and saw that three of the four shocks have been replaced due to the common DRC problem. The service manager and 2 techs told us that Audi is preparing a "Service Action" (I think that's what they said at least) to replace all DRC parts on RS4's. From what he said Audi was building up enough parts to perform the action. Apparently a Service Action is one step below a recall so it is fairly serious.

Has anyone else heard anything about this from their dealer? Hopefully it's true so we can all finally put this issue to rest.

Thanks in advance.

cni2i · 09-23-2009, 12:06 PM

I just spoke to the service manager, and he did acknowledge that there is definitely something in the pipeline regarding the "service action" for the DRC on our RS4s. I guess the "service action" is a voluntary process that is done by Audi...rather than a "recall", which is issued and mandated by the department of motor vehicle/state action.

He said that he would give me more details about this in a few days.

titsataki · 09-23-2009, 12:21 PM

I am guessing they will replace should there is a problem but not if nothing is wrong. Thus if the DRC kicks the bucket after the 4years/50k miles we are out of luck?

Hockeyman11385 · 09-23-2009, 01:44 PM

Quote:

Originally Posted by titsataki

I am guessing they will replace should there is a problem but not if nothing is wrong. Thus if the DRC kicks the bucket after the 4years/50k miles we are out of luck?

From what I understand it applies to everyone, even if your DRC is fine. There's probably some part number range but if your shocks are from that time period, they will be replaced either way.

cni2i · 09-23-2009, 01:53 PM

Quote:

Originally Posted by Hockeyman11385

From what I understand it applies to everyone, even if your DRC is fine. There's probably some part number range but if your shocks are from that time period, they will be replaced either way.

That's my understanding as well.

JibbyOne · 09-23-2009, 08:10 PM

Yeah, I just purchased my RS4 and they told me to bring it back this Friday to have all of the shocks replaced (they said everyone with RS models (RS4 and RS6) fell in the same category for similar shocks.

Reggie · 09-23-2009, 08:57 PM

Posted that info several Months ago from info from the Service Manager at Prestige The recall will be for RS6s too

JibbyOne · 09-24-2009, 03:46 AM

Reggie,

I'm assuming they have fixed the problem with the original DRC's? Or is this just a swap for the same shocks that have not yet failed? Thanks.

titsataki · 09-24-2009, 04:18 AM

Plus also we have seen more than once dealership techs being incompetent and botching installs of the new parts.

Either way I may swing over by my local dealership and inquire. Any specific number,specific info I would need to point to them to assist the process?

Cheers

Nick

Reggie · 09-24-2009, 08:17 AM

Since I am on the road I don't have the links to my old posts but the info I got was that they are stocking up on the DRCs that are a replacement that fix the issues. No DRCs can be sent to a dealer unless pictures are sent to AOA because they will only replace those with stage III issues (dropped suspension and/or leaks on the floor). This is being done to stock up for the big recall. This is also being done for the RS4 and the RS6. Recall will be slated to start "in fall" and Prestige will only do One per day (I guess due to the amount of work needed to be done.) Prestige is the only qualified dealer for a five state region so the Q will be quite long

09-23-2009, 12:06 PM	#2
cni2i Audiworld Junior Member Garage is empty, add now Join Date: Aug 2009 Posts: 96	I just spoke to the service manager, and he did acknowledge that there is definitely something in the pipeline regarding the "service action" for the DRC on our RS4s. I guess the "service action" is a voluntary process that is done by Audi...rather than a "recall", which is issued and mandated by the department of motor vehicle/state action. He said that he would give me more details about this in a few days. __________________ '07 BeeSeven RS4

09-23-2009, 08:57 PM	#7
Reggie AudiWorld Expert 2011 Audi Q5 My Garage Join Date: Mar 2000 Location: Fort Collins Colorado Posts: 30,656	Posted that info several Months ago from info from the Service Manager at Prestige The recall will be for RS6s too __________________

09-24-2009, 03:46 AM	#8
JibbyOne Audiworld Junior Member Garage is empty, add now Join Date: Jul 2005 Posts: 72	Reggie, I'm assuming they have fixed the problem with the original DRC's? Or is this just a swap for the same shocks that have not yet failed? Thanks. __________________ Current: 2008 Phantom Black RS4 Ti AWE Non-Res Exhaust Previous: 2004 Imola Yellow S4

09-24-2009, 08:17 AM	#10
Reggie AudiWorld Expert 2011 Audi Q5 My Garage Join Date: Mar 2000 Location: Fort Collins Colorado Posts: 30,656	Since I am on the road I don't have the links to my old posts but the info I got was that they are stocking up on the DRCs that are a replacement that fix the issues. No DRCs can be sent to a dealer unless pictures are sent to AOA because they will only replace those with stage III issues (dropped suspension and/or leaks on the floor). This is being done to stock up for the big recall. This is also being done for the RS4 and the RS6. Recall will be slated to start "in fall" and Prestige will only do One per day (I guess due to the amount of work needed to be done.) Prestige is the only qualified dealer for a five state region so the Q will be quite long __________________

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09-23-2009, 12:21 PM	#3
titsataki AudiWorld Member Garage is empty, add now Join Date: Jan 2008 Location: New Haven CT Posts: 210	I am guessing they will replace should there is a problem but not if nothing is wrong. Thus if the DRC kicks the bucket after the 4years/50k miles we are out of luck?

09-23-2009, 08:10 PM	#6
JibbyOne Audiworld Junior Member Garage is empty, add now Join Date: Jul 2005 Posts: 72	Yeah, I just purchased my RS4 and they told me to bring it back this Friday to have all of the shocks replaced (they said everyone with RS models (RS4 and RS6) fell in the same category for similar shocks.

09-24-2009, 04:18 AM	#9
titsataki AudiWorld Member Garage is empty, add now Join Date: Jan 2008 Location: New Haven CT Posts: 210	Plus also we have seen more than once dealership techs being incompetent and botching installs of the new parts. Either way I may swing over by my local dealership and inquire. Any specific number,specific info I would need to point to them to assist the process? Cheers Nick