April

they will be forced to improve.

I've had my Audi for almost a year now, and despite the car being delivered with a bad slider in the transmission (only evident in 4th and 5th gear, so PDI didn't catch it as the car was only driven in town to the gas station), my dealer(s) have been extraordinarily attentive when it comes to any questions I have - and I try very hard to go in incognito so they won't figure out who I am for the first visit or two (yeah, I'm infamous;-).

Maybe it's the luck of the draw. Maybe dealers are better in this area, since I have no gripes with the service depts in my area. I am sure that isn't the case everywhere, but handing them customers on a platter isn't going to provide any incentive to improve.

Having inclusive service didn't make one iota of difference when it came to choosing my car. I did my due diligance by driving the competition (none of whom offered inclusive service) and despite the A3 being the most expensive of the bunch, liked it best and didn't feel it needed to be subvented to make me buy it.

scotchy

April... is your infamousness from audiworld or elsewhere?

mickb6

I have only had my 2002 b6 a4 for less than a year, have taken the car in for two warranty issues and have been very impressed with the professionalism of the service managers; they even fixed a few minor issues under warranty that I did not even point out to them (not real important to me or I would have)! Obviously, they are working very hard on customer satisfaction and in turn brand loyalty. Hell, my next purchase will most likely be a CPO A3 with DSG. BTW April your car looks great, I really like the rims!

April

and so got to see all kinds of dealer people from around the country during training sessions.

April

:-)