haha bye

it seems very simple if you read the TSB I dont know why there is so much speculation...

Edward'TLS

The Audi dealerships won't fix problems they can't replicate, even if you shoved the TSB into their faces. This hot-air problem is intermittent on my car, and I can read the TSB a hundred times which still doesn't help me recreate the problem.

So it is extremely helpful for everyone to work together to nail down the exact mechanism of causing this problem such that it is repeatable at the dealerships.

KevinGary

I had a similar issue with a TSB and a dealer refusing to perform the work because the could not recreate the problem. I told them that I would pay to have the TSB performed. They then told me that Audi would not let them charge customers for repair work during the warranty period. I told them that I thought that Audi would not be very happy when I called and explained my predicament. The dealer then decided to perform the TSB for free.

sinpolio

Hey guys, I struck a really good relationship with my service adviser, and I just print out TSB's that I need performed and he does them...no questions asked. I just got my car back and I had the A/C TSB performed with the replacement of the valves, etc.

Edward, every dealer has some "cool" advisers that are willing to help you out, you just have to find them...if one guy doesn't help you, just try another one in the same dealer...thats just my 2 cents.

kratz

I have the same problem with my 05 A6 Quattro. This drives me crazy and wondered if it was an issue of freon or needing a cooling system service. I like many, can't replicate the problem at the dealer and will be stuck paying for it I'm sure. Thanks for the TSB and I am going back to Infinities from now on.

audium

It definitely helps to build a relationship with a good adviser. If you have the option in your area, you can always try a different dealer.

You can also call AoA and complain to them. Not sure about Audi, but on my last car I had very good luck with calling Acura NA and getting them to "nudge" the dealer into covering things out of warranty.

kratz

Who is AoA??

kratz

By the way I searched for the cost of the part and it's around $350. You can go here - http://www.worldimpex.com/parts/genu...ve_909809.html and here - http://www.ecstuning.com/Search_VW/4F1959617B/ BUT I don't know how happy the dealer would be if you walked in with your own part.

audium

Audi of America. From their website:

If you currently own an Audi and have questions or concerns about your ownership experience, and would like to speak with a Customer CARE Advocate call 1-800-822-2834 (AUDI), Monday through Friday, 8 am to 8 pm, Eastern Time.

growl2

Thanks everyone for the help. I had the TSB done on my car (about $700 out of warranty). Problem seems to be fixed. For those that have the problem, until it is fixed, if you turn the temperature all the way to HI for 5 seconds or so, then all the way to LO for 5 seconds or so, and then back to your desired temperature, that seems to solve the problem temporarily. I have about 5 hours on the car since the TSB. I will let you know if I hit a problem. Once again, thanks for the help especially to the individual that gave me the TSB.