Passing thought...... do you like to be called a mooch, roach, jerk-off, stroke, mullet, pipe smoker
11-30-2006, 02:37 PM
#21
AudiWorld Super User
Do you think an employee actually cares what kind of car you drive? He/she wants to go home ...
They punch a card just like most people do, they don't get a certain % of the sale.
11-30-2006, 02:49 PM
#22
AudiWorld Super User
Join Date: Mar 2000
Posts: 13,967
Likes: 0
Received 0 Likes
on
0 Posts
Not sure about that
I've been seeing more and more brand specialists on the forums lately. Before, you probably wouldn't see anybody.
The way I look at it, it's a good way for them to understand customers, plus I think us are a bit of a different breed versus the one that walks into the dealer and walking out with a car but not really taking part in that car community.
The way I look at it, it's a good way for them to understand customers, plus I think us are a bit of a different breed versus the one that walks into the dealer and walking out with a car but not really taking part in that car community.
11-30-2006, 02:50 PM
#23
Senior Member
Join Date: Mar 2006
Posts: 8,955
Likes: 0
Received 0 Likes
on
0 Posts
well you said it perfectly... dealers call customers that **** why shouldn't we call them what they
are?
I will always recommend a good dealer/service advisor/tech/parts person etc... but this is a reflection on the stealership not the individual employees. People aren't complaining about individuals they are complaining about the entity.
Take it in another light. How many times have you complained about the "u.s. government and it's motives?" well actually it's not the entire u.s. government it's just select individuals who are capable of manipulating the larger driving force. Generalizations are used daily and I can think of more pressing examples that we should change versus a "stealership." like hmm.. "those damn drunk indians" or "dumb fvcking *******." I suggest larger social problems be taken care of before something as simple as "stealerships."
Also, when your co-workers say all the names you listed above, do you confront them about it and say "you know, do you like it when they call us a stealership!??! zomg!!!!"
Such a pointless post... go read cameron mad libs.
I will always recommend a good dealer/service advisor/tech/parts person etc... but this is a reflection on the stealership not the individual employees. People aren't complaining about individuals they are complaining about the entity.
Take it in another light. How many times have you complained about the "u.s. government and it's motives?" well actually it's not the entire u.s. government it's just select individuals who are capable of manipulating the larger driving force. Generalizations are used daily and I can think of more pressing examples that we should change versus a "stealership." like hmm.. "those damn drunk indians" or "dumb fvcking *******." I suggest larger social problems be taken care of before something as simple as "stealerships."
Also, when your co-workers say all the names you listed above, do you confront them about it and say "you know, do you like it when they call us a stealership!??! zomg!!!!"
Such a pointless post... go read cameron mad libs.
11-30-2006, 02:55 PM
#24
Senior Member
Join Date: Mar 2006
Posts: 8,955
Likes: 0
Received 0 Likes
on
0 Posts
Right there is a huge problem...
independant shops are performing much better work then dealership work.
People in independant shops take notice of their work because it is a reflection on the individual that worked on it. At a dealership the techs don't give a fvck (or so it seems) because they don't have their name directly linked to the work... it's always "sh!tty work at the stealership"... not "mike at the dealership did sH!tty work".. and I blame the dealers.. there is not enough emphasis on tying a tech to a car.
People in independant shops take notice of their work because it is a reflection on the individual that worked on it. At a dealership the techs don't give a fvck (or so it seems) because they don't have their name directly linked to the work... it's always "sh!tty work at the stealership"... not "mike at the dealership did sH!tty work".. and I blame the dealers.. there is not enough emphasis on tying a tech to a car.
11-30-2006, 03:01 PM
#27
AudiWorld Uber User
Thread Starter
When a dealer gets it wrong, and the customer gets the CSI phone call from JD Power,
the feedback determines both the individual's CSI score, and the dealer's CSI score. Quarterly bonuses are handed out to the top dealers in a region, and staff with scores that are too low can be let go.
An independent doesn't have that pressure.
If the techs are that bad, have you ever taken a few minutes to write a letter to the service manager (cc the general manager, dealer principle, and Audi) outlining how the dealership failed to meet your requirements?
An independent doesn't have that pressure.
If the techs are that bad, have you ever taken a few minutes to write a letter to the service manager (cc the general manager, dealer principle, and Audi) outlining how the dealership failed to meet your requirements?
11-30-2006, 03:05 PM
#29
Senior Member
Join Date: Mar 2006
Posts: 8,955
Likes: 0
Received 0 Likes
on
0 Posts
Oh and on another side note...
this post really seems (to me) that you are trying to support the dealer over the customer. Which is fine, but it won't get you any extra customers. For example I would never go to your dealership based off this post alone.You have clearly shown that your loyalty lives with the dealership that provides you work, rather then the customer which provides you business.
11-30-2006, 03:05 PM
#30
I don't wanna do that BS. I just want good techs that care about their work and know what they're
doing to work on my car. Hence why I seek out the best local indy shop. And btw, I used to be a service advisor at a Toyota dealership, and I do still think that for the most part, dealership = stealership. Overpriced, and a focus on making money money money.