Would this happen at a Lexus dealer??? Is AUDI a luxury car?

rdynamix · 08-02-2004, 12:23 PM

So I call HBL Audi in Tysons Corner, VA this morning. They transfer me to the AUDI service department. Nobody answers the phone.
Note that this is a major AUDI/Porsche dealer, not a small shop.

I leave a message saying I have a '00 4.2 that needs a new console display, a relay fixed because my blinkers are out and the fire safety recall work done. I ask for a call back.

4 hours later I call back and again noboby answers at AUDI service. I leave a second polite message asking for a call back concerning my call in the morning.

3 hours later I post this message on AW. Still no call back from AUDI service. I don't like driving with my blinkers out and the service people don't listen to their voice mail? Or don't call back?

Is this a luxury car?
Would this happen with a Lexus dealer?

PaulW · 08-02-2004, 12:32 PM

schnellmb · 08-02-2004, 12:32 PM

April · 08-02-2004, 12:39 PM

Mondays and Friday/Sat am are always nuts in the service dept.

Alexandria2.7T · 08-02-2004, 12:47 PM

ATX VW GTI · 08-02-2004, 01:06 PM

Always had a good experience with Rockville-Porsche Audi. I have never had any personal experience with HBL service department, but have heard nothing but complaints about it.

I have dealt with HBL salesmen, and didn't care for them at all.

rdynamix · 08-02-2004, 01:09 PM

All we need is land, a couple million and AoA's agreement.

ATX VW GTI · 08-02-2004, 01:13 PM

I live right across from Dulles and make the trip to Rockville for sales and service. Its a little bit of a hike, but worth it IMO.

6ULDV8 · 08-02-2004, 01:25 PM

2.7Twin · 08-02-2004, 01:51 PM

piss poor customer service, plain and simple.
Find another dealer.

08-02-2004, 12:23 PM	#1
rdynamix Junior Member Account #: 22393 Join Date: Jul 2001 Posts: 1,223	Would this happen at a Lexus dealer??? Is AUDI a luxury car? So I call HBL Audi in Tysons Corner, VA this morning. They transfer me to the AUDI service department. Nobody answers the phone. Note that this is a major AUDI/Porsche dealer, not a small shop. I leave a message saying I have a '00 4.2 that needs a new console display, a relay fixed because my blinkers are out and the fire safety recall work done. I ask for a call back. 4 hours later I call back and again noboby answers at AUDI service. I leave a second polite message asking for a call back concerning my call in the morning. 3 hours later I post this message on AW. Still no call back from AUDI service. I don't like driving with my blinkers out and the service people don't listen to their voice mail? Or don't call back? Is this a luxury car? Would this happen with a Lexus dealer? __________________ 558HP, 524ft.lb, 6WD, unlimited fun

08-02-2004, 12:32 PM	#2
PaulW AudiWorld Super User Account #: 22012 Join Date: Jul 2001 Posts: 18,109	As my Mom would say "That's par for the course".....don't expect Lexus customer service....period __________________ _________________________________ Paul Waterloo 01 S8 Black on Black Lots of Electronic Mods D2 A8/A8L/S8 FAQ Digest

08-02-2004, 12:32 PM	#3
schnellmb Member Account #: 45563 Join Date: Nov 2002 Posts: 18,461	It's monday....everything breaks on the weekend...still, that is terrible service... __________________ Have a nice day.

08-02-2004, 12:39 PM	#4
April AudiWorld Uber User Account #: 3127 Join Date: Mar 2000 Posts: 52,730	I agree. Add to that, some employees, who may not come in on Monday for personal reasons or illness. Mondays and Friday/Sat am are always nuts in the service dept. __________________

08-02-2004, 12:47 PM	#5
Alexandria2.7T New Member Account #: 73712 Join Date: Apr 2004 Posts: 20	This is my general experience with Audi Dealers in the DC area- they seem to be swamped

08-02-2004, 01:06 PM	#6
ATX VW GTI Senior Member Account #: 18396 Join Date: Apr 2001 Posts: 6,540	Never heard anything good about HBL. Always had a good experience with Rockville-Porsche Audi. I have never had any personal experience with HBL service department, but have heard nothing but complaints about it. I have dealt with HBL salesmen, and didn't care for them at all.

08-02-2004, 01:09 PM	#7
rdynamix Junior Member Account #: 22393 Join Date: Jul 2001 Posts: 1,223	Sounds like a good opportunity for a new AUDI dealer in the Sterling/Dulles area... All we need is land, a couple million and AoA's agreement. __________________ 558HP, 524ft.lb, 6WD, unlimited fun

08-02-2004, 01:13 PM	#8
ATX VW GTI Senior Member Account #: 18396 Join Date: Apr 2001 Posts: 6,540	I would not mind that at all. I live right across from Dulles and make the trip to Rockville for sales and service. Its a little bit of a hike, but worth it IMO.

08-02-2004, 01:25 PM	#9
6ULDV8 Junior Member Account #: 75436 Join Date: May 2004 Posts: 1,495	Every call should be returned within 1 hour. Well thats my policy anyway.

08-02-2004, 01:51 PM	#10
2.7Twin Elder Member Account #: 47246 Join Date: Dec 2002 Posts: 10,967	Doesn't matter which brand or if it's a luxury car or not. That's just piss poor customer service, plain and simple. Find another dealer. __________________ <big>03 2.7t</big> Current Mods Include: H&R Coil Overs - H-sport sway bars - AWE's DTS- Miltek Catback Exhaust - Tanoga Short Shifter - Tinting at 50% - SSR Comp's Rims w/Toyo T1-S Tires - Hella Smoked taillights - Smoked Side Markers

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