Update on Audi Maintenance program - very important to current Audi owners
02-18-2006, 01:10 PM
#1
AudiWorld Uber User
Thread Starter
Update on Audi Maintenance program - very important to current Audi owners
The details are being sorted out, but AoA has not abandoned long time loyal customers and has a plan whereby returning customers would see the maintenance plan extended to their new purchases.
News thanks to AlexTTQ
All the whining can stop now :-)
News thanks to AlexTTQ
All the whining can stop now :-)
02-18-2006, 03:22 PM
#6
AudiWorld Super User
Join Date: Nov 2002
Posts: 18,425
Likes: 0
Received 0 Likes
on
0 Posts
......so it seems
that they recognize their core base is what's keeping them alive in the U.S.........
With all of their problems they're worried their recent surge in sales (one time brand tries) won't continue.
Don't mess with your core market...it's your bread and butter.
Their strategy has been wrong all along.
With all of their problems they're worried their recent surge in sales (one time brand tries) won't continue.
Don't mess with your core market...it's your bread and butter.
Their strategy has been wrong all along.
02-18-2006, 03:56 PM
#7
AudiWorld Uber User
Thread Starter
I think you're overstating the importance for some oil filters and oil in the big picture.
However AoA is hardly stupid in knowing that Audi owners are a frugal (cheap) bunch and will latch onto the principal of the thing, using it as a reason to kvetch non-stop ;-)
It's obvious that since this follows so closely on the heels of the other announcement of inclusive maintenance going away in '07, they have been thinking things through in advance.
It's obvious that since this follows so closely on the heels of the other announcement of inclusive maintenance going away in '07, they have been thinking things through in advance.
Trending Topics
02-18-2006, 05:39 PM
#8
C'mon, April, that's a little over the top, eh?
Its not just the extra $500 for maintenance, its that on top of the refusal to incentivize out of the determination that an Audi should cost every bit as much as a BMW as a MB. At those prices, people would just as soon take the BMW or, if those prices are too excessive, switch over to Accura or Infiniti. AoA is abandoning the one niche it had: a roughly equivalent vehicle to a BMW or MB for $5k less.
02-18-2006, 07:07 PM
#9
AudiWorld Super User
Join Date: Nov 2002
Posts: 18,425
Likes: 0
Received 0 Likes
on
0 Posts
It's not just free maint....
I paid for a good chunk by doing extra oil changes, etc.
The problem is they will continue offering poor service, keep the same morons running the dealer operations, and not respond to customer issues. You pay more for a bad quality product. It's just to fatten their margins at the expense of the customers. They say they need to do that, so some day they'll make it a better experience for the customer----sure.
I'm not saying all Audis have problems...but I've had 3. 2 out of the 3 have been absolute pieces of scheiss that cost waaaaay too much to fix and spend waaaaaay too much time in the garage (not to mention the depreciation).
The car folks need to look from advice outside of their car spectrum. It's the customer that is the focus, and Audi is focused on their returns.....which they will not get by eliminating incentives for customers like maint.
People will give Audi a try, find out that it may or may not be a piece, and get another or sell out. I think there is more of a trend to sell out. Look at the C5 board....there's more problems than you can shake a stick at. This is just a small sample of Audi's sales population that actually post about their experiences. And out of that, you're seeing more with problems than without.
My A6 went in for the almost 30th time last week for a CEL. It came back smelling like CIGS, grease all over the headliner and A pillar, and a misplaced trim piece (a repair that was done because the DEALER ripped my carpet).
I went directly to Audi to complement the service manager for his help and get a call back from Audi say oh how great it was that I called them to report a good experience (with the manager, as he felt pretty bad with a crew that fuxored up something this bad).
If I were him, I'd line them up and give them the worst near canning possible. I was having the car appraised for trade at a BMW dealer, and they spotted the trim piece (I did'nt think I needed to inspect the work, especially after the SM assured me the problem had been fixed).
That irritating incident was enough and the last straw. The next day, I returned home with my new Toyota 4 Runner.
Audi is the problem, not the customer. I've spent a good chunk of time and money with these cars so I think I've been around the horn with them.
The poor service, the arrogance of the management (both corporate and dealership), and the transient quality really needs to be addressed.
I'm done with my rant, but I still think positively of the brand. I may return if they get better with their dealers, service, and quality. Otherwise, yes, I'll be a Toyota/Lexus person.
I would say visiting the dealership up 2 times a year (non scheduled) would be ok, not 10.
The bread and butter...the core will hold this company. The 1 shot-ers...that say I'll give it a try and get burned by the dealer network will kill it.
That's simple business.
Just my .02
8 ^)
The problem is they will continue offering poor service, keep the same morons running the dealer operations, and not respond to customer issues. You pay more for a bad quality product. It's just to fatten their margins at the expense of the customers. They say they need to do that, so some day they'll make it a better experience for the customer----sure.
I'm not saying all Audis have problems...but I've had 3. 2 out of the 3 have been absolute pieces of scheiss that cost waaaaay too much to fix and spend waaaaaay too much time in the garage (not to mention the depreciation).
The car folks need to look from advice outside of their car spectrum. It's the customer that is the focus, and Audi is focused on their returns.....which they will not get by eliminating incentives for customers like maint.
People will give Audi a try, find out that it may or may not be a piece, and get another or sell out. I think there is more of a trend to sell out. Look at the C5 board....there's more problems than you can shake a stick at. This is just a small sample of Audi's sales population that actually post about their experiences. And out of that, you're seeing more with problems than without.
My A6 went in for the almost 30th time last week for a CEL. It came back smelling like CIGS, grease all over the headliner and A pillar, and a misplaced trim piece (a repair that was done because the DEALER ripped my carpet).
I went directly to Audi to complement the service manager for his help and get a call back from Audi say oh how great it was that I called them to report a good experience (with the manager, as he felt pretty bad with a crew that fuxored up something this bad).
If I were him, I'd line them up and give them the worst near canning possible. I was having the car appraised for trade at a BMW dealer, and they spotted the trim piece (I did'nt think I needed to inspect the work, especially after the SM assured me the problem had been fixed).
That irritating incident was enough and the last straw. The next day, I returned home with my new Toyota 4 Runner.
Audi is the problem, not the customer. I've spent a good chunk of time and money with these cars so I think I've been around the horn with them.
The poor service, the arrogance of the management (both corporate and dealership), and the transient quality really needs to be addressed.
I'm done with my rant, but I still think positively of the brand. I may return if they get better with their dealers, service, and quality. Otherwise, yes, I'll be a Toyota/Lexus person.
I would say visiting the dealership up 2 times a year (non scheduled) would be ok, not 10.
The bread and butter...the core will hold this company. The 1 shot-ers...that say I'll give it a try and get burned by the dealer network will kill it.
That's simple business.
Just my .02
8 ^)
