Water pump blew up.....want my free audicare.
01-04-2011, 10:36 AM
#1
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Water pump blew up.....want my free audicare.
Anybody know who I should talk to or email to avoid multiple transferred calls or emails going nowhere? Many thanks in advance!
01-04-2011, 10:58 AM
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"If you currently own an Audi and have questions or concerns about your ownership experience, and would like to speak with a Customer Relations Advocate call 1-800-822-2834 (AUDI), Monday through Friday, 8 am to 9 pm, Eastern Time."
http://www.audiusa.com/us/brand/en/a...tact_audi.html
http://www.audiusa.com/us/brand/en/a...tact_audi.html
01-04-2011, 11:11 AM
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So...if your water pump blew up, you should be just getting it to the dealership for them to replace it under warranty. Audicare, although well worth the money I paid for it, would not apply here. Just for scheduled maintenance during the warranty period. You can purchase it on or before the first scheduled maintenance....I believe. That's what I did.
01-04-2011, 11:30 AM
#4
So...if your water pump blew up, you should be just getting it to the dealership for them to replace it under warranty. Audicare, although well worth the money I paid for it, would not apply here. Just for scheduled maintenance during the warranty period. You can purchase it on or before the first scheduled maintenance....I believe. That's what I did.
01-04-2011, 12:29 PM
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01-04-2011, 02:28 PM
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01-04-2011, 03:43 PM
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They offered it to me , Unsolicited. Took a 1 month lease payment credit installed Audi customer relations. I would be civil with them. Express your dissatisfaction with Audi knowing the parts will fail and not have a recall.Audi has already replaced the part in current production. Express to them how Audi is doing their owners a disservice and creating a potentially dangerous situation. NO guarantee they will offer YOU anything. If they don't, ask for compensation. The worst that can happen is that they say no.
Last edited by DrGP; 01-04-2011 at 03:49 PM.
01-04-2011, 04:47 PM
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I also was spontaneously offered and given the free Audicare. Called Audi America customer service and asked them to approve a car clean-up and detail to attempt to minimize the damage/smell from the coolant explosion in my engine bay. I politely expressed frustration with the known part failure, coolant all over my engine compartment, inconvenvience, etc. Audi's willingness to acknowledge my frustration went a long way in helping me forgive them for the water-pump debacle. I love my S4 and am glad to have mostly positive feelings about the whole experience (saves me $850 for 2 days' inconvenience, though I had known for weeks it was only a matter of time).