esz

Akrion - Please don't take offense to this as I am sincerely trying to be helpful but I think you need some counseling. Why would you tolerate this treatment? Cancel the order, get your money back, order some other wheels, and make an appointment with a life-coach. A person shouldn't take this kind of abuse in any situation from anybody.

Akrion

Easy there Batman. You shoot quite fast with the labels ...

After 3 months wait I at least want to see the freaking wheels regardless of my end decision to pick them up or cancel.

helix139

MORR may have a no cancellation policy, but your credit card doesn't. ESPECIALLY since the wheels will not accept Audi center caps as promised. Dispute the charge.

johnnyquad

I agree! I had a similar problem with an order and after trying to work it out with the provider I called my bank and had the money in my account in 4 hours. It is not worth it. I wish I would have done that sooner. Best of luck.

sakimano

I don't think that's a relevant comparison. An abused woman has the option to leave. Akrion has no freedom...he is a prisoner...and he can't leave (thanks to their 'no cancellation' policy).

Akrion

Lets not push this further off topic. I can still dispute the charge via Mastercard although I never ever had good experience with that procedure since they end up requesting the seller for their policies etc.

Anyway I have never seen this wheels in person. I do want to at least see them. I also have quite a few things I would like to express in face to face conversation rather than emails with MORR people.

I will let you know how this develops soon.

Thanks for your inputs.

Evlengr

Not applicable unless he takes possession their policy is moot. he has a clear e mail trail showing "Goodfaith" on trying to work with them. They have shown that they don't. In MD small claims is up to $5k. There is also the option of contacting the Attorney General's Fraud division of which they are obligated to look into the complaint under law. He is in no one a "prisoner" to their policy.

Personally when I am pursuing a problem under a subjective approach it is almost always a losing battle. Akrion, it is time to decide if your personal feelings are coloring your objective decision making process as well. It seems safe to say that the over whelming majority are puzzled by your stance on this problem. You posted a complaint soliciting responses and then chose to ignore them. I wish you the best, but it seems everyone has a hard time empathizing with you on this.

Akrion

First of all I would like to thank you all for your input and your opinions. Contrary to what the last few posts imply I took your advices and acted on them. I called MasterCard and inquired about my situation, I talked to 2 “Dispute Specialists” and both concluded that after they review the seller policies and if and only if the seller have not provided everything that was listed in the invoice then I do have a case and I will get my money back. Now I understand that some of you who actually have went through this process have had a positive outcome, I however have went through few of these with Visa (with all the documentation) and the results so far have been 50:50 and the resolution time quite long and unpleasant. Anyways that happen end of last week when I was convinced I will cancel the order no matter what.

Meanwhile I had an array of emails back and forth with MORR which I decided to keep private as per MORR request. Things changed in the beginning of this week in much more positive way since they were made aware that my “case” is no longer “private” and I provided more information of my situation. I decided to comply with their request to keep the emails confidential since if this case was to go to MasterCard/BBB/court etc. I wanted my side to be for the most part “clean”. The initial emails I made public ware before there was a request from them for confidentiality.

Long story short they will fix the Audi caps issue as well as work with me to make up for what happen. I also met with them personally (founder, partner etc.) since I wanted to see the wheels in person. I explored somewhat their facility and inquired about the whole situation and how it can be addressed from their side now and going forward.

Their overall position in the process is to be the manufacturer, they do not have their own customer service, they manufacture the wheels and send them to the distributors who on their end handle the customer service. This is one of the reasons I assume they sell the wheels at that price level in comparison to HRE etc. but this is my opinion since I am not familiar that much with the industry. They also said that their general time frame during the busy seasons is actually longer than in my case and that the time frame I was promised by Championi would have been only possible if someone had canceled their wheels or the distributor had them in their warehouse. I would like to note here that after the sale was made by Championi I have never heard from them again which was the main reason I pointed my requests to MORR which now I understand are just the end manufacturer.

How much their explanation makes sense is up to you to decide. As far as I am concerned and after my meeting with them and their shown interest to work with me to make up for everything I am now ok with the situation. Obviously things could have been resolved much sooner and in quite different manner but on the end I had two and only two options the way I see it:

1. Attempt to cancel the order and go through the process with MasterCard after 3 months of waiting for the wheels and deal with the credit card processes and policies which I overall dislike and have not had a good record overall. In this case I could wait few more weeks/months and neither have actually the money nor the wheels. If they come back again (as they have before) and tell me that I can’t really get my money back then not only will I end up with the wheels anyway but I will have the “pleasure” to go through a familiar process which only makes me despise the credit companies even more (with the exception of AMEX … I never lost a dispute there (but you pay for that as well)).
2. Wait few more days to get the Audi Caps which fit the wheels, get the wheels, get few other things + a professional photo shoot which for the most part IMO made up for the whole experience on the end.

I chose #2.

DrVolkl

I don't understand your approach with the credit card. You payed for something... you were promised delivery... it never showed up and you STILL don't have them. At this point they (wheel company) can say all they want but they still haven't delivered a product.

Dispute over... money back. Case closed.

If you want to keep on going with it, that's your call...

sakimano

*** his wheels...let's talk about that car in your signature!