Top View Camera Issue
11-29-2018, 07:13 AM
#371
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My fix will (hopefully) be completed at my appointment this Saturday. Don't know the TSB but should find out then. Will let you know
11-29-2018, 07:16 AM
#372
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Yes, complained many times especially when others on this Forum thought there was a fit. So the dealer said that the issue has been in my "record" for my VIN, but now finally the fix is attached to my VIN.
11-29-2018, 09:20 AM
#373
AudiWorld Senior Member
Okay, was just curious if they were proactively reaching out to affected customers. It's not a safety issue, so I suspect that only folks who complain will hear about it and get approved for the update.
11-29-2018, 09:33 AM
#375
AudiWorld Senior Member
It's typical software practice to only cherrypick critical fixes for released products, rather than just updating them to the latest version. In fact, it's usually mandated by the eventual OEM (Audi in this case) to reduce the churn and avoid creating any new issues on older cars. Updating in-place is also different from installing new software from scratch in a new car because there's always persistent data left behind and it's hard to predict how it would affect the new software. There may also be different hardware in newer cars that require tweaks in the software, and it's cheaper overall to just keep older cars on older software with minor and specific changes. It's both a CYA maneuver and an attempt to limit the impact to the consumer to only what they want to fix. As a software engineer myself, I always feel like we're shortchanging folks with existing devices by leaving bugs unfixed, but I get the rationale behind the decision.
11-29-2018, 10:59 AM
#376
AudiWorld Senior Member
It's typical software practice to only cherrypick critical fixes for released products, rather than just updating them to the latest version. In fact, it's usually mandated by the eventual OEM (Audi in this case) to reduce the churn and avoid creating any new issues on older cars. Updating in-place is also different from installing new software from scratch in a new car because there's always persistent data left behind and it's hard to predict how it would affect the new software. There may also be different hardware in newer cars that require tweaks in the software, and it's cheaper overall to just keep older cars on older software with minor and specific changes. It's both a CYA maneuver and an attempt to limit the impact to the consumer to only what they want to fix. As a software engineer myself, I always feel like we're shortchanging folks with existing devices by leaving bugs unfixed, but I get the rationale behind the decision.
12-01-2018, 06:48 AM
#378
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My car is at the dealer now, Sat morning, and they have approval to apply TSB 2053028/1 to fix the top view camera that has not worked as it should since my Q5 Prestige was new (11/2017). Will advise later, hopefully today, once I know if successful. I asked if this fix was specific to my VIN and was told it was for many vehicles/models.
Last edited by TomTX; 12-01-2018 at 06:50 AM.
12-01-2018, 12:54 PM
#379
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My car is at the dealer now, Sat morning, and they have approval to apply TSB 2053028/1 to fix the top view camera that has not worked as it should since my Q5 Prestige was new (11/2017). Will advise later, hopefully today, once I know if successful. I asked if this fix was specific to my VIN and was told it was for many vehicles/models.
12-02-2018, 04:38 AM
#380
Originally Posted by TomTX
Got car back...camera is clearly corrected. Only thing will be test it over the next week. Here's what the technician wrote: "Verified top camera view switches to graphic intermittently. Per TSB #2053028/1 for same issue I updated software of the J794 control module. Verified proper function of system." No other changes to user selected options or OBDeleven changes previously made, but did have to go the Audi Connect selection and say yes to Google Maps...nothing else needed to be reset by myself. Did not fix the radio pre-set issue others have mentioned.