gugus

Hi All

I'm from Europe and I drive a Q5 3.0 TDI from 2009.

I experienced twice a scary situation with STronic on the highway just before Christmas:

I got first a warning message (in French that I can translate as follow): " Gearbox error, you can continue to drive in a restricted mode"
I felt simultaneously a significant cough and then no motricity for several secondes while I was overpassing a car.
It was really a miracle that I didn't an accident, thanks God...

And then back to normal without the warning message...


I decided to go immediately to the Audi garage:
Cause of the issue: the electronic component of the Mechatronic (from the gearbox) was faulty and was due to be replaced
Cost: around 800 euros (680£) with absolutely no compensation from Audi, which is really a shame

The behaviour of this gearbox is really dangerous in the restricted mode as you loose completely the motricity for several seconds (the accelerator has absolutely no effect during this period). And depending on the situation, a dramatic accident can really happen.

When I declared my issue on a similar French forum, I was amazed by the number of Q5 owners who had the same issue, with apparently a variable compensation from Audi. I started some research on Internet and I discovered that there was a significant recall in USA that never occurred in Europe :
http://www.usrecalln...nhtsa-6712.html


I sent a complaint to the client service. No concrete answer from Audi at this stage.
I'll let you know...

Cheers

spijun

Audi Q5 S-tronic not exist in the U.S. market.
S-tronic exists only in the S models (S5, S6, S7)

ThunderDent

Yeah, we don't get the STronic here unfortunately.

Glad you got off the road safely. Do keep us updated on what comes of this.

gugus

Hi spijun,

I didn't know that S-Tronic could not be proposed on the Q5.
Just a question then: why do you put S-Tronic in your signature ?

Cheers

spijun

Because I am not in the U.S.
I'm in Europe
ThunderDent given you answer

gugus

Have you heard about similar issues in Poland ?

spijun

I'm not from Poland
I know about the problem electronic part of the mechatronics S-tronic especially for the year 2009 and the beginning of 2010.

Audi has stopped mounting S-tronic transmissions in gasoline models Q5 from 2011, unknown reason

gugus

Hi All,

It's been 6 weeks now since I reported the issue to Audi and...still no concrete anwer from them (I even contacted client services fro France, Luxemburg and Germany). That's really a shame for a company that pretends to be premium

Do you have any suggestion on how to proceed then ?

Cheers

UrbanExtant

I don't know what the laws and attorneys are like in your country for dealing with auto manufacturers, but I've had to use attorneys several times in my dealings with Audi in the USA. On each occasion, I tried diligently to work with Audi directly, but was consistently given fluff for answers, being told the vehicles in question were "operating to specification", "were not able to reproduce the issue", or some other excuse that doesn't answer the problem/question at hand. It is a terrible feeling being left with an expensive piece of machinery that you know isn't working correctly, while making large monthly payments, and being stonewalled by the manufacturer. So, if an attorney is an option that wouldn't cost you too much money, it's one I highly suggest.

gugus

Hi all,

Just to give you an update on my case:

The client service from VW Group France finally sent me a mail (after 7 weeks !) to tell me that they could not do anything for me because "after analysis" the last maintenance had not been done in their network.

It is really annoying because I have the Audi invoice of the last maintenance on my desk: I was furious and sent them back a mail with all details and asked them the reopen immediately the case. Just unbelievable...

Cheers