Official Water Pump Replacement Campaign
03-16-2011, 01:37 PM
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Official Water Pump Replacement Campaign
Received a letter from AoA today stating that my Q5 is to receive a free coolant pump replacement under Service Action 19H1/F1. The letter also stated that the powertrain warranty has been extended to 5 yrs or 100,000 miles, whichever occurs first.
I am a happy camper to know that I can get the new water pump installed and stop being paranoid about a failure on the road. Thank you Audi!
Here's the info from the letter:
Service Action 19H1/F1 - Coolant Pump
In some vehicles, it is possible that a seal inside the coolant pump has the potential to wear out prematurely, causing the seal to leak coolant. As this wear occurs, coolant will leak out of the system causing the Coolant System Malfunction light to illuminate in the instrument panel to alert you. This item affects a limited number of 2009-2011 model year Audi vehicles equipped with 3.0L TFSI, 3.0L TDI and 3.2L TFSI engines. Our records show that your vehicle was built within the production date range of vehicles that may experience this issue.
In order to address this issue, your authorized Audi dealer will replace the coolant pump in your vehicle at no cost to you.
At your convenience, please contact your dealer and arrange for an appointment to have the coolant pump replaced in your vehicle. This service will take about three hours and will be free of charge. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. Your dealer can also address any other concerns you may have with your vehicle at this service visit.
I am a happy camper to know that I can get the new water pump installed and stop being paranoid about a failure on the road. Thank you Audi!
Here's the info from the letter:
Service Action 19H1/F1 - Coolant Pump
In some vehicles, it is possible that a seal inside the coolant pump has the potential to wear out prematurely, causing the seal to leak coolant. As this wear occurs, coolant will leak out of the system causing the Coolant System Malfunction light to illuminate in the instrument panel to alert you. This item affects a limited number of 2009-2011 model year Audi vehicles equipped with 3.0L TFSI, 3.0L TDI and 3.2L TFSI engines. Our records show that your vehicle was built within the production date range of vehicles that may experience this issue.
In order to address this issue, your authorized Audi dealer will replace the coolant pump in your vehicle at no cost to you.
At your convenience, please contact your dealer and arrange for an appointment to have the coolant pump replaced in your vehicle. This service will take about three hours and will be free of charge. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. Your dealer can also address any other concerns you may have with your vehicle at this service visit.
Last edited by audirockz; 03-16-2011 at 01:39 PM.
03-16-2011, 02:25 PM
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I received 2 similar letters yesterday as well. But my Q5 actually had the water pump failure, so looks like they offered me a bit more. In addition to the extended powertrain warranty to 5yrs/100k miles, they also offered free AudiCare on my next Audi, plus owner loyalty incentive of up to $3000 (I think this is for all previous owners though). Good to see that they are finally taking responsibility on this.
Letters attached.
Letters attached.
03-16-2011, 03:07 PM
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I received 2 similar letters yesterday as well. But my Q5 actually had the water pump failure, so looks like they offered me a bit more. In addition to the extended powertrain warranty to 5yrs/100k miles, they also offered free AudiCare on my next Audi, plus owner loyalty incentive of up to $3000 (I think this is for all previous owners though). Good to see that they are finally taking responsibility on this.
Letters attached.
Letters attached.
A little late but appreciated.
03-16-2011, 03:11 PM
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I already have AudiCare so that's why they offered it on my next vehicle.
03-16-2011, 06:43 PM
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Hi I have Sline 2010 Q5 with production month is MARCH 2010. I have not receive any letter yet and i just check my VIN number on AUDIUSA.com for any recall news, but return nothing so far. Does this mean my Q5 is okay? and by the way i live in NY.....Any advices would be helpful.
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03-17-2011, 03:36 AM
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03-17-2011, 04:07 AM
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Got a letter in the mail yesterday offering to extend my warranty to 5 years/100k miles. No other perks. My guess is that because my pump didn't fail, it was replaced ahead of time.