Advice for first timer ordering Q5 through dealer
#11
Hello everyone! I've really enjoyed reading through this forum as I've been making my decision on my new SUV. I've had a Toyota Highlander for 12 years (195K miles) and ready for some more luxury! I've test driven a 3.0 2013 Q5 and LOVED it. I'm going to a local dealer on Monday night to test drive the TDI.
Assuming I like the TDI as much as I think I will, I'll be doing a Prestige TDI in Scuba Blue. Those don't exist on any lots from what I've seen, so I'm going to have to custom order. This will be the first time I've ever ordered a vehicle though a dealer, so I have several questions. Would greatly appreciated any feedback, thanks!
1. Using the AudiUSA website build, the cost for my Q5 comes out to $59,800. That's MSRP, right? From what I've read, I should be able to talk them down at least a percent or two from that. Tons of audi dealerships in the Bay Area, so easy enough to threaten to walk.
2. When you order it, do you fully commit to financing? Or just a deposit and then the financing is all figured out when the car is delivered?
3. Any gotchas to watch out for? Any advice for the haggling?
Thanks!
BDA
Assuming I like the TDI as much as I think I will, I'll be doing a Prestige TDI in Scuba Blue. Those don't exist on any lots from what I've seen, so I'm going to have to custom order. This will be the first time I've ever ordered a vehicle though a dealer, so I have several questions. Would greatly appreciated any feedback, thanks!
1. Using the AudiUSA website build, the cost for my Q5 comes out to $59,800. That's MSRP, right? From what I've read, I should be able to talk them down at least a percent or two from that. Tons of audi dealerships in the Bay Area, so easy enough to threaten to walk.
2. When you order it, do you fully commit to financing? Or just a deposit and then the financing is all figured out when the car is delivered?
3. Any gotchas to watch out for? Any advice for the haggling?
Thanks!
BDA
We did put $2000.00 down - I have read that you should put money down as apparently some sneaky stealerships will try and renegotiate the deal once the car arrives if they can line up another buyer to pay more - putting money down enters them into a binding agreement and you can write in terms such as you will receive a full refund of deposit if blah blah blah.
Good luck!
#12
AudiWorld Super User
Costco, other wholesale clubs, AAA, AARP, all have auto buying referrals and while you either have to be a member or pay 415-20 for the referral, depending on the program, any one of those can be a great way to get a substantial price break. You might be able to do better, but any of those "fleet" programs is a good place to start and usually will come out near the Edmunds or KBB "best" point, without any argument.
If you don't want to go to the dealer that the program uses in your area, most other dealers will put up a short fuss and then agree to the same price anyway.
I'd expect finance rates, as other interest rates, to go up over the next two months. So if you apply now and can get a commitment now--that may lock in a lower rate for you.
If you don't want to go to the dealer that the program uses in your area, most other dealers will put up a short fuss and then agree to the same price anyway.
I'd expect finance rates, as other interest rates, to go up over the next two months. So if you apply now and can get a commitment now--that may lock in a lower rate for you.
#13
I'm in a similar position
Hello everyone! I've really enjoyed reading through this forum as I've been making my decision on my new SUV. I've had a Toyota Highlander for 12 years (195K miles) and ready for some more luxury! I've test driven a 3.0 2013 Q5 and LOVED it. I'm going to a local dealer on Monday night to test drive the TDI.
Assuming I like the TDI as much as I think I will, I'll be doing a Prestige TDI in Scuba Blue. Those don't exist on any lots from what I've seen, so I'm going to have to custom order. This will be the first time I've ever ordered a vehicle though a dealer, so I have several questions. Would greatly appreciated any feedback, thanks!
1. Using the AudiUSA website build, the cost for my Q5 comes out to $59,800. That's MSRP, right? From what I've read, I should be able to talk them down at least a percent or two from that. Tons of audi dealerships in the Bay Area, so easy enough to threaten to walk.
2. When you order it, do you fully commit to financing? Or just a deposit and then the financing is all figured out when the car is delivered?
3. Any gotchas to watch out for? Any advice for the haggling?
Thanks!
BDA
Assuming I like the TDI as much as I think I will, I'll be doing a Prestige TDI in Scuba Blue. Those don't exist on any lots from what I've seen, so I'm going to have to custom order. This will be the first time I've ever ordered a vehicle though a dealer, so I have several questions. Would greatly appreciated any feedback, thanks!
1. Using the AudiUSA website build, the cost for my Q5 comes out to $59,800. That's MSRP, right? From what I've read, I should be able to talk them down at least a percent or two from that. Tons of audi dealerships in the Bay Area, so easy enough to threaten to walk.
2. When you order it, do you fully commit to financing? Or just a deposit and then the financing is all figured out when the car is delivered?
3. Any gotchas to watch out for? Any advice for the haggling?
Thanks!
BDA
I had read on this forum as well as on the edmunds forum that most people were paying invoice, so I did what someone else suggested above and requested invoice, but I wasn't able to get there despite trying at multiple dealerships in the area. I confess I've never been a great negotiator though.
A question for the Audiforums gods: is what the dealers have told me below bs? They said their cost is 6% off which is the supplier discount. If I add up all the invoice prices from the order sheer, invoice price is some 7% off, but when I tried to negotiate to that price, they said they are charged fees that are not on the order sheet so their true invoice price is more 6% off. Is this bogus?
In regards to interest rates, does anyone have any experience in locking in interest rates even in factory orders that won't be delivered until 2-3 months later? I have a great rate right now but I imagine I can't lock it in and will have to risk any rate fluctuations between now and the delivery date. Is that not correct?
Oh and the dealer asked that I put down $1k deposit for the order which I didn't negotiate since it seems reasonable based on what others have said.
#14
AudiWorld Super User
My long ramble on car purchases...Audi dealer invoice is correct at 7% off MSRP, except for freight whose cost is the same as retail to the dealer. A dealer usually is charged an ad fee of some kind (not 1% but more like $300-$400 or so) that is above the invoice. At the same time, the dealer is not mentioning the various factory incentives they can receive for meeting various quotas and other goals which otherwise are not attached to specific cars.
While I have no doubt it can happen, I suspect many of those that claimed they bought a car "at or below invoice" are including loyalty discounts, purchasing demos or at end of model year. Also, there's the trade-in game - one can get a price "below cost" but the dealer makes it back by undervaluing the trade in amount. The two negotiations need to be separate but claims of purchasing at or below invoice have to take the trade value into account to be real. Finally, almost every claim I've read of buying at or below invoice usually included excessive charges for "prep/handling".
In order to stay in business, like any other retailer, a car dealer has to make a profit after expenses - they can't realistically sell cars at or below cost for long. While dealer service departments will provide the highest profit margins, sales and service are almost always a separate profit center so the sales department too, has to be profitable. How far down in price any one dealer will go depends on many factors like location and local competition, dealer inventory and allocations, popularity/scarcity of the model and perhaps the most important, timing. Last day of a month, quarter or calendar year can be a good time to get the best deal as the dealer's sales quota rebates can be on the line.
At the end of the day, there will always be someone, somewhere at some time who got a better deal. My new car buying philosophy (over too many years and new cars to count anymore) has always been, after research, you go in prepared and negotiate the best price and terms possible for a car that will meet your needs/wants. Sometimes it takes more than one dealer to get there (although dealer loyalty over the years can make this much easier). Once done, put any stress or worry of purchasing behind you and enjoy your new car. And then, develop the best relationship you can with the service department. You'll be spending a lot more time with them than you ever did at the front of the store.
While I have no doubt it can happen, I suspect many of those that claimed they bought a car "at or below invoice" are including loyalty discounts, purchasing demos or at end of model year. Also, there's the trade-in game - one can get a price "below cost" but the dealer makes it back by undervaluing the trade in amount. The two negotiations need to be separate but claims of purchasing at or below invoice have to take the trade value into account to be real. Finally, almost every claim I've read of buying at or below invoice usually included excessive charges for "prep/handling".
In order to stay in business, like any other retailer, a car dealer has to make a profit after expenses - they can't realistically sell cars at or below cost for long. While dealer service departments will provide the highest profit margins, sales and service are almost always a separate profit center so the sales department too, has to be profitable. How far down in price any one dealer will go depends on many factors like location and local competition, dealer inventory and allocations, popularity/scarcity of the model and perhaps the most important, timing. Last day of a month, quarter or calendar year can be a good time to get the best deal as the dealer's sales quota rebates can be on the line.
At the end of the day, there will always be someone, somewhere at some time who got a better deal. My new car buying philosophy (over too many years and new cars to count anymore) has always been, after research, you go in prepared and negotiate the best price and terms possible for a car that will meet your needs/wants. Sometimes it takes more than one dealer to get there (although dealer loyalty over the years can make this much easier). Once done, put any stress or worry of purchasing behind you and enjoy your new car. And then, develop the best relationship you can with the service department. You'll be spending a lot more time with them than you ever did at the front of the store.
Last edited by snagitseven; 04-08-2014 at 05:42 AM.
#15
AudiWorld Super User
In 2000, when I get Maxima at $250 over invoice price - I ask financial director how you able stay in business with price like this. He show me his computer screen- customer before me pay for Pathfander $7000 over invoice. The make smart move sell 2 cars that day, instead of one.
#16
AudiWorld Super User
Much of the advertising you see on TV is bought by a "dealer group" and in order to pay for that, the group charges each of its members (who are the local dealers) a fee. That's a real expense and it is allocated per vehicle, so when you see a "dealer group fee" or something similar, that's a cost which is not from Audi, not on the invoice, but part of the actual cost of the vehicle to the dealer.
You also won't see the finance fee. Usually a dealer starts paying a finance fee for every vehicle in their inventory, as soon as the car comes off the trailer and the wheels hit the ground. They may pay it to Audi, may pay it to a bank, in any case the car costs them money every day it is on the lot which is part of the reason for "sell from stock" and "are you ready to buy it today?" no matter what the deal is for any make or model or dealership.
And, at least from Detroit, there used to be something else called a "holdback fee". If the dealer paid Detroit $10,000 for a car, the maker might "hold back" $300 of that, which was returned to the dealer as a credit to make sure they could buy new inventory--but only for new inventory when the new model year rolled around.
You wouldn't see the holdback on an invoice. I have no idea if Audi uses that kind of program, but any kind of special program or incentive may not be on the invoice.
How all that figures into the selling price? Good luck. Try to figure out how you allocate interest charges to each car, since that would mean any car that hasn't sold immediately, becomes more expensive every day that it is on the lot, giving customers less incentive to buy from stock. Unless of course...you don't allocate that expense to the vehicle causing it. Either way, someone has to pay.
Invoice? Just gives you a starting point for comparisons.
You also won't see the finance fee. Usually a dealer starts paying a finance fee for every vehicle in their inventory, as soon as the car comes off the trailer and the wheels hit the ground. They may pay it to Audi, may pay it to a bank, in any case the car costs them money every day it is on the lot which is part of the reason for "sell from stock" and "are you ready to buy it today?" no matter what the deal is for any make or model or dealership.
And, at least from Detroit, there used to be something else called a "holdback fee". If the dealer paid Detroit $10,000 for a car, the maker might "hold back" $300 of that, which was returned to the dealer as a credit to make sure they could buy new inventory--but only for new inventory when the new model year rolled around.
You wouldn't see the holdback on an invoice. I have no idea if Audi uses that kind of program, but any kind of special program or incentive may not be on the invoice.
How all that figures into the selling price? Good luck. Try to figure out how you allocate interest charges to each car, since that would mean any car that hasn't sold immediately, becomes more expensive every day that it is on the lot, giving customers less incentive to buy from stock. Unless of course...you don't allocate that expense to the vehicle causing it. Either way, someone has to pay.
Invoice? Just gives you a starting point for comparisons.
#17
AudiWorld Super User
Much of the advertising you see on TV is bought by a "dealer group" and in order to pay for that, the group charges each of its members (who are the local dealers) a fee. That's a real expense and it is allocated per vehicle, so when you see a "dealer group fee" or something similar, that's a cost which is not from Audi, not on the invoice, but part of the actual cost of the vehicle to the dealer.
You also won't see the finance fee. Usually a dealer starts paying a finance fee for every vehicle in their inventory, as soon as the car comes off the trailer and the wheels hit the ground. They may pay it to Audi, may pay it to a bank, in any case the car costs them money every day it is on the lot which is part of the reason for "sell from stock" and "are you ready to buy it today?" no matter what the deal is for any make or model or dealership.
And, at least from Detroit, there used to be something else called a "holdback fee". If the dealer paid Detroit $10,000 for a car, the maker might "hold back" $300 of that, which was returned to the dealer as a credit to make sure they could buy new inventory--but only for new inventory when the new model year rolled around.
You wouldn't see the holdback on an invoice. I have no idea if Audi uses that kind of program, but any kind of special program or incentive may not be on the invoice.
How all that figures into the selling price? Good luck. Try to figure out how you allocate interest charges to each car, since that would mean any car that hasn't sold immediately, becomes more expensive every day that it is on the lot, giving customers less incentive to buy from stock. Unless of course...you don't allocate that expense to the vehicle causing it. Either way, someone has to pay.
Invoice? Just gives you a starting point for comparisons.
You also won't see the finance fee. Usually a dealer starts paying a finance fee for every vehicle in their inventory, as soon as the car comes off the trailer and the wheels hit the ground. They may pay it to Audi, may pay it to a bank, in any case the car costs them money every day it is on the lot which is part of the reason for "sell from stock" and "are you ready to buy it today?" no matter what the deal is for any make or model or dealership.
And, at least from Detroit, there used to be something else called a "holdback fee". If the dealer paid Detroit $10,000 for a car, the maker might "hold back" $300 of that, which was returned to the dealer as a credit to make sure they could buy new inventory--but only for new inventory when the new model year rolled around.
You wouldn't see the holdback on an invoice. I have no idea if Audi uses that kind of program, but any kind of special program or incentive may not be on the invoice.
How all that figures into the selling price? Good luck. Try to figure out how you allocate interest charges to each car, since that would mean any car that hasn't sold immediately, becomes more expensive every day that it is on the lot, giving customers less incentive to buy from stock. Unless of course...you don't allocate that expense to the vehicle causing it. Either way, someone has to pay.
Invoice? Just gives you a starting point for comparisons.
#19
... is what the dealers have told me below bs? They said their cost is 6% off which is the supplier discount. If I add up all the invoice prices from the order sheer, invoice price is some 7% off, but when I tried to negotiate to that price, they said they are charged fees that are not on the order sheet so their true invoice price is more 6% off. Is this bogus?
Lets take a look at a base Q5 Premium 2.0T an example:
- Invoice: $34,690
- Invoice with $895 destination: $35,585
- MSRP: $37,300
- MSRP with $895 destination: $38,195
- If you discount 7% of MSRP with destination and options, you are actually below invoice...
- If you discount 6% off MSRP with destination (supplier and Audi club discount), you are slightly above invoice (+$318).
On my new 2014 Q5 (premium, lava paint, HID, heated seats), I paid:
$39,895 - Full sticker with Destination:
($2,394) - Audi club 6% discount
($1,000) - Audi loyalty discount:
$495 - Dealer "delivery and handling" (local dealer markup ,hard to avoid in my area):
--------
$36,996 - Total price, excluding tax:
The dealer will make that $495 d&h fee, +/- the very slight difference between my discount price and their actual invoice, plus an additional 2% of MSRP reimbursement from Audi for the club purchase, so about $1,300. The $1,000 loyalty credit comes right from Audi and bypasses the dealer.
Last edited by pfbz; 04-07-2014 at 08:53 PM.