think before ordering from riverside audi
02-02-2009, 02:34 PM
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think before ordering from riverside audi
last week (i think it was last monday)
i ordered a bumper trim for my rs4 from riverside. they told me they would have to order it, which was fine with me..
so i called thursday to check the status.. they inform me the trim arrived, so i asked when can they ship it to me, they said friday, i said ok.
monday comes i called for a tracking ## and they tell me they don't have it but my package was shipped friday.. so i decided to call fedex to have them do a shipment check on an address and they tell me no package was shipped from riverside.
i call riverside and talk to a different person there who tells me the package wasn't shipped and it's still sitting there. yet the other person told me they shipped it. i got a hold of the person that originally told me it was shipped friday,.. i asked him why he lied and he got offended LOL --
anyway i told them to keep the trim ..
i got it from genuineaudiparts for much cheaper and less shipping.. riverside charged me $15 for ground from NJ to CT -- yet the ad showing on the top of this forum shows free shipping lol..
anyway.. never again will i order parts from a dealer.
i ordered a bumper trim for my rs4 from riverside. they told me they would have to order it, which was fine with me..
so i called thursday to check the status.. they inform me the trim arrived, so i asked when can they ship it to me, they said friday, i said ok.
monday comes i called for a tracking ## and they tell me they don't have it but my package was shipped friday.. so i decided to call fedex to have them do a shipment check on an address and they tell me no package was shipped from riverside.
i call riverside and talk to a different person there who tells me the package wasn't shipped and it's still sitting there. yet the other person told me they shipped it. i got a hold of the person that originally told me it was shipped friday,.. i asked him why he lied and he got offended LOL --
anyway i told them to keep the trim ..
i got it from genuineaudiparts for much cheaper and less shipping.. riverside charged me $15 for ground from NJ to CT -- yet the ad showing on the top of this forum shows free shipping lol..
anyway.. never again will i order parts from a dealer.
02-02-2009, 02:40 PM
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Re: i've always had great service when it comes to parts. no issues here.
well genuineaudiparts has everything for 30% cheaper.. are they still great.. or is paying more better lol
02-02-2009, 02:50 PM
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Re: easy there teddy bear. you had a bad experience on a trim. its not the end of the world.
i dont care? take it with a grain of salt.. you can keep ordering from them or whatever you feel like doing lol..
just sharing my experience.. im not asking u to agree with it. i could give 2****s if u agree or not.
just sharing my experience.. im not asking u to agree with it. i could give 2****s if u agree or not.
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02-02-2009, 04:17 PM
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He did speak to me today (and not anytime before today).
I'm not going to go into any specifics, seeing as this is my personal account and I try not to handle work matters with it.
If I was in last Thursday, this wouldn't have been a problem. However, my wife got into a car accident, and I had to take the day off to take care of her (mind you, she is 3 months pregnant with our first child). When I got in Friday, I was backed up but I did manage to get his filler panel packed up and ready to go. I just couldn't get it to FedEx because they sent our driver somewhere. And even if I had scheduled a pickup, FedEx ground picks up the next business day...since I wasn't in on Thursday, there is no possible way I could have scheduled a pickup for Friday!
Also, there is no way anyone gets the AW or ACNA discount unless they mention it before they order...always mention it when you call!
If I was in last Thursday, this wouldn't have been a problem. However, my wife got into a car accident, and I had to take the day off to take care of her (mind you, she is 3 months pregnant with our first child). When I got in Friday, I was backed up but I did manage to get his filler panel packed up and ready to go. I just couldn't get it to FedEx because they sent our driver somewhere. And even if I had scheduled a pickup, FedEx ground picks up the next business day...since I wasn't in on Thursday, there is no possible way I could have scheduled a pickup for Friday!
Also, there is no way anyone gets the AW or ACNA discount unless they mention it before they order...always mention it when you call!