So what is going on at Steven's Creek Audi? My favourite SA is gone, and my sales guy has dropped
09-29-2005, 11:47 AM
#1
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So what is going on at Steven's Creek Audi? My favourite SA is gone, and my sales guy has dropped
off the map. I haven't gone there in person yet, but sounds like time to check into it.
Last I heard, they were sold out to Penske, who was going to de-unionize the entire place, which was making everyone pretty upset. I guess they have some of the best CSI in the Bay area, so they didn't like somebody coming along dictating new processes that at other dealers produce lower scores.
Last I heard, they were sold out to Penske, who was going to de-unionize the entire place, which was making everyone pretty upset. I guess they have some of the best CSI in the Bay area, so they didn't like somebody coming along dictating new processes that at other dealers produce lower scores.
09-30-2005, 12:49 PM
#4
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i just had my car in for some CPO warr work.... they lost a lot of good techs.
They've got some new service writers. But, good thing that George DeMar is still there. He's truly the best person to work with.
Because they lost a number of seasoned techs, I think it will take sometime before they get their service levels up again.
Be fore warned... YMMV...
Because they lost a number of seasoned techs, I think it will take sometime before they get their service levels up again.
Be fore warned... YMMV...
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