AudiWorld Forums: re: "loyalty program"

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re: "loyalty program"

Posted by: 1.8TQ99.5 on 2008-07-04 16:30:59
Account #: 1768

In Reply to: Fair. After reading a couple more posts, I do have some additional thoughts. posted by B_S373N on 2008-07-04 15:48:56

To me, and I think to most people, a mechanic is like a doctor. Loyalty here isn't based on price.

IMO you build loyalty through consistently good service and fair pricing, not through sales gimmicks.

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Thread:

Discuss: Fair for a shop to charge a different labour rate to people who supply their own parts? - Bryan@independent 2008-07-04 09:53:47 (148 views)

If you need to then - hemants 2008-07-06 13:36:07 (36 views)

No. Labour should be labour only. Shouldn't financially punish those who source own parts. - pr0digy30 2008-07-06 06:10:59 (35 views)

I think it's fair to a certain degree.. - white ABanT 2008-07-05 22:47:58 (27 views)

What about used parts? Would you still charge differently? - Ed@auDIYo.com 2008-07-05 20:32:16 (11 views)

Of course it is - S4sposeur 2008-07-05 14:29:22 (38 views)

No but only your workmanship should be guarantee. I don't think the client would expect you to - Ed@auDIYo.com 2008-07-05 04:46:19 (30 views)

I say different rates should apply for the simple reason that guarantees are no longer present - Meegis 2008-07-04 20:06:27 (14 views)

It depends. No two jobs are the same... - koz4.2 2008-07-04 17:57:09 (42 views)

Yes, but don't apply it to me :-) - Tgr_Clw 2008-07-04 17:34:39 (12 views)

Hahaha. :) - DB/S4 2008-07-04 17:43:26 (11 views)

Actually after the BBK fiasco I rarely buy parts elsewhere. Less headaches for me. - Tgr_Clw 2008-07-11 13:59:18 (5 views)

To some degree, Yes. - Egil A64.2s - S6 2008-07-04 16:54:24 (45 views)

what about if a customer comes in off the street and doesn't really need any parts - iHazAwesome::Sig 2008-07-04 17:47:02 (42 views)

You have to use some common sense - even if it is not so common. - Egil A64.2s - S6 2008-07-05 03:33:45 (10 views)

The labour rate should be the same. - afretes 2008-07-04 16:43:35 (16 views)

Same labour rate, but no parts warranty. - HR-ALL 2008-07-04 16:36:41 (34 views)

nope... - iHazAwesome::Sig 2008-07-04 14:45:37 (55 views)

Ive personally brought parts in to be installed and.... - Turbo_Whip! 2008-07-04 14:23:30 (69 views)

Hmm. I think the best answer is "It depends". If, as Bruno says, someone - Carmine_S4 2008-07-04 14:20:22 (57 views)

My 2 cents. Charge the same hourly rate. - wellused 2008-07-04 13:47:22 (63 views)

No they shouldn't. Sometimes individuals come across special prices or good deals on upgrades or - Bruno_S4 2008-07-04 13:46:24 (62 views)

I've never asked a shop to install parts I've sourced. - dtompsett 2008-07-04 12:43:27 (60 views)

I've had my shop install a used suspension for me, not sure why I should feel bad about it. - 1.8TQ99.5 2008-07-04 13:13:39 (63 views)

Interesting... I am in the healthcare sector, and similar to Bryan, my income is based on service - Tiny2000 2008-07-04 22:26:21 (34 views)

agree 100% - scorneil 2008-07-04 13:45:48 (24 views)

A couple thoughts - Ryan in T.O. 2008-07-04 12:06:51 (62 views)

From the perspective of an increasingly "hands-off" kinda guy... - B_S373N 2008-07-04 11:37:03 (71 views)

What about those new restaurants that let you bring in your own wine? - Visti 2008-07-04 11:54:22 (53 views)

Fair. After reading a couple more posts, I do have some additional thoughts. - B_S373N 2008-07-04 15:48:56 (37 views)

re: "loyalty program" - 1.8TQ99.5 2008-07-04 16:30:59 (22 views)

How about a fixed surcharge per job when installing customer-sourced parts? - nanotech 2008-07-04 11:03:32 (61 views)

Yes AND No - Visti 2008-07-04 10:49:52 (81 views)

I think No.2 is in Bryan's best intrest... - AudiLife 2008-07-04 10:53:04 (57 views)

Sorry, guys I wanted to stay out of discussion - but I couldn't help interjecting food for thought - Bryan@independent 2008-07-04 10:41:04 (47 views)

More food for thought - I hear RoyFoss is now charging $140/hour - Bryan@independent 2008-07-04 10:42:16 (85 views)

Yes, parts are part of your profits - Jerry D 2008-07-04 10:36:04 (64 views)

I think the labour rate should be the same no matter what... - AudiLife 2008-07-04 10:33:26 (73 views)

The warranty usually goes without saying - how am I to warranty parts I didn't sell! No brainer imho - Bryan@independent 2008-07-04 10:39:52 (77 views)

Sure I find your parts and labour very well priced... - AudiLife 2008-07-04 10:47:09 (72 views)

So then everyone pays the price of guys sourcing their own parts...? - Bryan@independent 2008-07-04 10:52:45 (85 views)

Honestly Bryan... - AudiLife 2008-07-04 11:06:33 (95 views)

I know I'll get flamed for saying soo.. - AudiLife 2008-07-04 10:59:00 (81 views)

Undecided. I buy 90%of my stuff from you, 10% BYOP - Visti 2008-07-04 10:57:17 (38 views)

I guess... Are you finding that sourcing parts is a major hassle for you? - 1.8TQ99.5 2008-07-04 10:13:41 (33 views)

Not at all. I know a lot of shops that will bump the labour to cover what they are missing out on - Bryan@independent 2008-07-04 10:35:08 (80 views)

i dont think so parts are parts ... - ttmxp 2008-07-04 10:07:20 (38 views)

If a business is based on $x income on labour, and $x income on parts to make profit... - Bryan@independent 2008-07-04 10:32:25 (41 views)

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