DJ 2.7T

I have been trying with no success to adjust the front headrests up/down. The dealer looked at it quickly and the tech said that's how it's supposed to work, but then the manager called AOA who said they are not sure as they should be adjustable.

They've asked me to bring the car in again as the manual shows moving the seat switch circled in yellow up/down should move the headrest, but it doesn't on either side. Anyone with a b9 cab with luxury package here that can confirm?

paradyne

Does the switch actually move up and down and click? On my previous A5's it did and moved the headrests but on my S5 with Super Sport Seats that have no separate headrest they have fitted a switch that moves only 2-ways forwards / backwards to adjust the seat back angle.

If your switch actually moves all 4 ways, that would suggest the headrest should move.

Nikon1

Try adjusting the headrests, via that switch, while actually sitting in the seat. Not sure if this will help, but I do remember reading that somewhere.

— John

B8 S FOR

I had that package in my last B8.5 Cab. Never again ... regardless of missing the Cooled Seat option. The Diamond Stitched seats are a million times better looking and supportive.

adg44

You have a 10-way power adjustable seat, plus the 4-way power adjustable lumbar. In order to raise or lower the headrest, you need to sit in the seat with the car on and push up (towards the convertible top) on the backrest adjustment switch, and it will raise the headrest. With the neck level heating however, you do not have fore/aft adjustment of the headrest, only up/down.

Let me know if this works for you...

AUDIQSS

On my 2018 S5 Cab with the ventilated seats and neck warmer the seat back tilt switch also raises and lowers the head rest. I don't even need to have the key with me or sit in the seat to do it, much less have the car turned on.

If your service facility is so clueless about how the seats work, much less unable to read "their" manuals, do you really want them attempting to change your oil, replace your spark plugs, or even worse replace/fix your brakes?

DJ 2.7T

Thanks for all the comments, just tried again in the car while it was on and sitting in the drivers seat....the headrest does not move all at either up or down. The tilt switch clicks when i push up/down and the tilt works fine, but no luck with the headrest.

AUDIQSS - can you send me a quick video of your seats working or just a pict of how high/low the headrest can go please for context? Appreciate the point on the competence of this dealer as well!

adg44

It does this for both the driver and passenger seat?

You will need to take your vehicle in for a service visit.

DJ 2.7T

Yes, it's scheduled to go back next Monday already, but they even spoke with AOA who were not clear on how these seats should work, but said they should move while the technician who did my oil change said only the drivers sides should move as passenger is fixed...neither side moves so not clear on who knows anything there or what they plan to look at next week as the car didn't throw any codes as they scanned it.

adg44

Both sides are supposed to move. What dealership are you using?