DaveNJ

After my trial period and then 1 yr subscription expired on my factory-installed XM radio, the radio was deactivated by XM. I drove around for a few weeks without it and then decided I'd bite the bullet and renew again. Paid my fee and they told me it would be reactivated in 20 minutes. Never happened.

So I called the next day. Same thing. I called twice the next day. No luck. Tried refreshing on the web. Nothing. I get the Preview channel just fine and the radio works fine in all other respects. The Audi dealer says its an XM issue. I tried 3 more times to get my radio activated, but XM technical support is non-existent - just a bunch of minimum wage scripted phone handlers whose main job seems to be pushing new radios and plans.

After 10 days, a dozen phone calls, web requests for tech support, I finally gave up and forced them to cancel my account and refund my money. The icing on the cake was after canceling my account, I was offered a "special" deal on a home XM radio. Too much.

RyanS3

you can prolly sell or trade (for sirius) your xm box.

MuRaN0Daddy

all too common....same experience w Cingular wireless. I've never seen a bunch of people so good at changing the subject....from my problem to their objectives.

Buddah

possibly one of the most frustrating "customer service" encounters in my life.......

clockwork

I've been crazy lucky with XM. My trial period has not run out and I got the car last march. 9 months. pretty much listen to the bbc and the verge 52.

M4rkN

never tried xm but sirius was cool for the 1st year I had it in the viper truck

M4rkN

deff. don't think it's worth the 15-20$ a month though...

vplaza

XM for $6.99 per month with Family Plan.

M4rkN

hmmm-- actually sounds reasonable... but what entails ' family plan'?

bbbradley

putting each other out of business!