I get in my car this morning and crank it over, and crank and crank and crank. After the first try, the voltmeter and fuel gauge show no signs of life with the ignition on.<p>The tow truck arrives 1 hour after I call the help line. Apparently no one told him it had to be hauled with wheels off the ground, it's a good thing I stuck around for the full hour it took him to get it all loaded up and a dolly under the rear wheels.<p>The problem with the car is yet unknown, some sort of electrical gremlin. Two nights ago it took about 15 or 20 seconds for the 2.8 to finally fire. I expect no problems on a car with under 9K miles, oh well.<p>If you ever find your car disabled, DEMAND a flatbed when you call for assistance. The tow operator I had was really careful, a decent guy. but I saw many opportunities where the car could get banged up during the hour long loading operation. <p>But Guaranteed Mobility is a joke. If you're not 100 miles from home, there is no rental car offered. Fortunately for me, my kine neighbor saw my problem and offered me a ride to work. Maybe one gets a rental if one screams and shouts.<p>Eric

your experience wasn't so bad. You should do a forum search for horror stories. And why should you expect a rental when you're busted down near home? If anything, that should come from the dealer.<p>Anyway, it's a good service but the name promises more than they could ever hope to deliver. If you don't have AAA, you should get it too.

to Phred, I didn't mean to sound like a crybaby, sorry. But the point is that if the tow vehicle is not a flatbed, stick around until your car is loaded up to ensure it's being moved correctly, wheels off the ground.<p>Everybody,<br>I had just written a message to vent my irritation at Audi for not providing rental cars. My car was hauled off today (Friday), and the dealer promised he'd LOOK at it by Monday, they're busy.<p>But before I posted I decided I'd better call the roadside assistance number and make sure I was being left high and dry. Another fellow forum reader was kind enough to advise me that they do provide rentals, that it was somewhere in the new car documentation.<p>So I called the 1-800 number expecting a quarrel and the fellow who took the call said that if the dealer has no loaners they will help cover the cost of one.<p>He says that they will pay $35/day for a car until the dealer can take a look at it and will pay for 5 days if it's determined to be a warranty problem. One needs to obtain a case # from them, send in the original rental car reciept, VIN, return address and a brief explanation of the situation. <br>The claim goes to:<br>AOA Client Relations, Level 2<br>3800 Hamlin Rd.<br>Auburn Hills, MI, 48326<p>He says the policy is an act of good will and is not published. As goes for much of life, good things come to those who ask.<p>Eric

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