Has anyone had any experience (good or bad) with the Service Dept. at Gossett Motors, the Audi dealer in Memphis, TN. I currently have a '99 2.8QMS on order and Gossett Motors is the dealer closest to my home. I would like to know what I should expect (or watch out for) when I take my new "baby" in for service or repair.<p>Is there a certain technician at Gossett that is particularly knowledgeable that I should ask for?<p>Thank you, in advance, for your input.

nt<br>

I have had three oil/filter changes at Gossett and they overfilled by nearly a quart all three times, other than that the service has been very good. <p>They replaced the sagging headliner in my 97 A4 without hesitation (it was a 4-hour job and the parts were about $450). I am scheduled to bring my car in again in a few weeks and I have a few things I would like them to look at (squeaky clutch, random rattles noisy pasenger window).<p>Robert Jordan<br>debadged signature

I am in Memphis. I do not see too many A4s. What color is your?<p>I have a 98.5 2.8 Santorin Blue with 17 inch Ronal R28s. The car is always very dirty so you cannot miss me.<p>It might be kinda of cool if we get get a few others in the Memphis Area to meet for lunch one day.<p>Doug H

:-)

I've got a '98 1.8TMS that I'd love to chip, but have reservations for the obvious reasons. Has anyone ever discussed this with the service department? Just curious as to their position.<p>I purchased my A4 from Gossett, but have been getting it serviced in Little Rock (where I'm from). I believe I'll take it back to Memphis for my upcoming 20,000 mile service. So...I can't give you any feedback on service, but it was a pleasure working with Tyrone Knolls during the order/purchase.<p>Wesley Walls<br>'98 1.8TMS

I had a fairly long discussion one day with the service manager, Chuck, and one of the service technicians.<p>We were in the service bay while they were installing after market wheels and tires on my car. I asked them their position on chips. They responded with a story about an A4 that came in for work that had been chipped, had an after market cam and other mods. Apparently, that particular A4 was a real mess.<p>They indicated that the mods had voided the warranty. I asked whether the failures were directly caused by the mods. I cannot recall their precise response, but I do believe if you took a car in for engine problems and it had an after market chip, you may have an uphill battle. <p>Chuck has also indicated to me that Gossett will not install after market parts which will raise warranty issues and potential liability.<p>The Gossett guys are totally cool and laid back. It just seemed like a management decision from higher-up which has implimented this policy.

I am flexible. My office is in White Station Tower next to Clark Tower. I also spend considerable time downtown so I am very flexible.