Hi,<br> About three months back, I vented about the poor attention to detail the Audi service department had at Carlsen Audi in Palo Alto, CA. They responded to my email and asked to<br>see the damage. I showed them and THEY offered to replace my whole upholstry door panel. Obviously, I was upset about the knick in my upholstry, but it was small enough for me not to know if I should ask them to repair it. It was basically a close call. Since they offered, I gladly accepted. Twice they told me the part was in, but whenever my brother took the time to call, they told him no. Finally, they told him it arrived (two false calls) and he took it in yesterday. I just found out they ordered the wrong part. I FEEL like they are trying to give me the run around. I never really had that much of a problem with them, but now I am upset. They told me they would fix it. I really feel badly for my brother to take the time and call, drop off my car and have to now bring it back in another three weeks. Should I write to AoA? Again, the issue WAS small, but now has grown. I don't mind when people make mistakes, but when they commit to something and then follow through with such a poor customer service, I get angry. Please let me know if I am being ridiculous.... Thanks for listening though.. I am glad this forum exists.<br>David<br>