Jay Cole
10-27-1998, 05:02 PM
FYI,<p>I e-mailed Wett yesterday to tell them I am<br>interested the 1.0bar chip for the A4 1.8T.<br>I mentioned some of the grief they were getting<br>from the Forum. I don't have the original<br>letter, sorry, but I mentioned something to<br>this effect:<p> there have been reports of engine trouble<br> and poor service. can you comment?<p>Kelly Kay, US Sales Mgr, responded:<p>I know there have been a variety of opinions about Wett on the A4.org lately concerning problems with customer service and software. I would love for the people with problems to call and talk to me personally, instead of blasting us on the A4.org. <p>The majority of the problems were taken care of last Thursday, when Frank flew to Atlanta and worked on a car with the Turbo kit. The car had problems with detonation, and Frank rewrote the software to eliminate this problem. That is the great thing about Wett, we can customize our software if necessary. Keep in mind the majority of the problems have been with the turbo upgrade, not the 1.0 bar Wett chip.<p>[ the rest of the letter was some mktg hype, all<br> of which you can get from the web site ]<p>sounds like they care... i don't know.<p>Jay<p>