Congratulations and Thank You from the Audi Exchange!<p>Your feedback on your overall satisfaction is very important to us!<p>You will be receiving a phone survey within the next 7 to 10 days to equate your level of satisfaction. Please take the time to answer all of the 15 survey questions. It is our hope that you will be able to answer all of the following questions with either a "Yes" or an "Excellent"! If you can not, please contact Bruce Semersky, Vice President of the Audi Exchange immediately at (847) 432-5020.<p>Question: Answer:<br>Overall rating of your purchase/lease experience at the dealership?:Excellent<br>Overall rating of your salesperson?:Excellent<br>Were you greeted in a timely manner?:Yes<br>Rate your comfort with the salespersons approach?:Excellent<br>Rate the salespersons ability to present features and answer questions?:Excellent<br>Rate the salespersons ability to answer questions about complete models?:Excellent<br>Rate if your test experience suited your needs?:Excellent<br>Rate the salespersons knowledge about financing and leasing options?:Excellent<br>Was your vehicle ready when promised?:Yes<br>Was the interior and exterior clean at time of delivery?:Yes<br>Was your vehicle free of problems at time of delivery?:Yes<br>Was your vehicles gas tank full at time of delivery?:Yes<br>Were all of the vehicles operating controls demonstrated to you?:Yes<br>Were you introduced to someone in service?:Yes<br>Have you been contacted by a salesperson since delivery?:Yes<p>If you have any Question, Please contact:<br>Bruce Semersky or Ken lewis @ (847) 432-5020

So, these salesmen sent you this message directing you on how to answer the post-delivery survey?<p>I believe I would point that out to the surveyer before the questions began.<p>Another option- call that number and ask the salesmen if they think you are an idiot that cannot answer the survey without cheat notes.<p>Have fun!

A few people have known about the survey in advance and have used it as a tool to get a better deal on their car or to get a 'free' CD player or something like that.<p>It sounds like you have already taken delivery of your car, so it may be harder for you to do this, but it's worth a shot.<p>Matt

And yes, the dealer attaches a "answer this way" sheet to the receipt. I think it is just a tactless way of saying "if there is anything we could have done better, please tell us". I think the psychology of it makes people more likely to answer "excellent" than "good", which is the point. I don't think there is anything sleazy going on, if that is your concern. Just hopefully they haven't given you any reason that those answers wouldn't be the correct one.