Dear Audiworld,
Hello all. I'm requesting any thoughtful advice. On Aug 30, I picked up through a lease, a brand new 2012 A6 from a dealership in Massachusetts. Beautiful car - quartz gray, Premium Plus. On Sept 3, I had to bring it back in due to a fog lamp warning light illumination; unfortunately, dealership couldn't fix it right away. As this is a new model year, dealership had to follow protocol and include Audi in to investigate. So on Sept 7, I brought it back for more thorough diagnostics checks. On Sept 8, I'm told that they can't fix the fog lamp problem, and more importantly, now there is a problem with the transmission. Subsequent calls later and it is determined that there is a mechatronics issue and the unit needs to replaced. As the part in question is VIN-specific, a new part has to come from Germany. The car has been in since Sept 7 and based on dealership's best guess, the time needed to get a new part may be as long as end of September. To date, the car has been in the shop longer than in my possession.
To be fair, the dealership is doing what I think it can to help the situation (calling Audi for an ETA on part, loaning me a car, etc.) - they seem like they're genuinely trying.
I have called Audi Customer Service but my expectation is pretty low on resolving things that way. ACS is probably in protect-mode.
I have a 5 year old girl and a wife whom I want to ensure are safe in the car, and must admit that for a car that was only 4 days old, to have this magnitude of a problem is pretty disappointing and concerning.
This is my 4th Audi, so clearly I'm a fan.
Thoughts anyone? Any serious advice would be appreciated.
RJL

I would start documenting the time in the shop. By the time Audi gets the part, it will be almost 30 days. If the new parts doesnt fix the problem, you should be qualify for a buyback under the Massachusetts lemon law.

I would start documenting the time in the shop. By the time Audi gets the part, it will be almost 30 days. If the new parts doesnt fix the problem, you should be qualify for a buyback under the Massachusetts lemon law.

Appreciate the reply. I have been documenting the dates in the shop. Given what appeared to be everyone's surprise that this happened on a new car, I think the dealership and Audi are going to watch this one carefully too...
RJL

Hmmm, I am buying in MA as well... any insights into the dealership?

I tried to be veiled on who I got the car from, but feel it appropriate to recommend Bernardi Audi. Ask for Diego Zalewsky - tell him the Asian dude with the problematic brand new Quartz Gray A6 sent you; he is a good man. Years ago, I thought the Clair Audi people were good, but that dealership is gone. I've never had good pricing nor good post-purchase experiences with any other Boston area dealerships; still, you ought to ask for price quotes at least to keep Bernardi honest, just in case.

RJL

I have a 5 year old girl and a wife whom I want to ensure are safe in the car, and must admit that for a car that was only 4 days old, to have this magnitude of a problem is pretty disappointing and concerning.
This is my 4th Audi, so clearly I'm a fan.
Thoughts anyone? Any serious advice would be appreciated.
RJL

Surely you cannot feel your child & wife have zip to do with your fog light problem.
This is a very minor issue & will be fixed as soon as your dealer gets the parts in.
Your car is more safe than most cars on the road & you have no need for concern!
Your concern should be getting a loaner car from your dealer @ no charge to you...Good luck!

Surely you cannot feel your child & wife have zip to do with your fog light problem.
This is a very minor issue & will be fixed as soon as your dealer gets the parts in.
Your car is more safe than most cars on the road & you have no need for concern!
Your concern should be getting a loaner car from your dealer @ no charge to you...Good luck!

Not a technical guy, but my concern is not the fog lamp, it is the "mechatronics" part relating to the transmission. I've googled around and it has a control function. Is this a worry, or isn't it? The fact that it must be specific to each car suggests it is important.

In any case, to have any problems like these when all I did was drive off the lot is hard to accept.

Hoping for the best at this point.

Everything is specific these days I find, everything "substantial". It took 6 weeks to get a new rear screen for my 8 last year "because it's new", and that was 6 months after deliveries of the A8 started. There are always a few glitches, but at least the dealership were diligent enough to check over the entire car.

Good luck with the car though. Have you had a word with the sales person or their manager ? They usually have access to an area manager from Audi who often has better ties with Audi Germany and what REALLY is going on than Audi technical.

Jet

Not a technical guy, but my concern is not the fog lamp, it is the "mechatronics" part relating to the transmission. I've googled around and it has a control function. Is this a worry, or isn't it? The fact that it must be specific to each car suggests it is important.

In any case, to have any problems like these when all I did was drive off the lot is hard to accept.

Hoping for the best at this point.

Was the car driveable with the mechatronics problem, or is the mechatronics unit the cause of the fog lamp out warning light? Under tha Massachusetts new car lemon law, the problem has to render the car un-driveable or it has to be a safety issue. If the only problem is the lamp out warning light, then it does not qualify.
By the way, I am from MA too and I got a better price from Herb Chambers than at Bernardi.

Was the car driveable with the mechatronics problem, or is the mechatronics unit the cause of the fog lamp out warning light? Under tha Massachusetts new car lemon law, the problem has to render the car un-driveable or it has to be a safety issue. If the only problem is the lamp out warning light, then it does not qualify.
By the way, I am from MA too and I got a better price from Herb Chambers than at Bernardi.

Thanks G Man. Long time ago I bought a Bimmer and Herb Chambers easily gave best price. When came to Audi, had a different experience with HC, not so good.

On the mech unit, I was led to believe they were unrelated issues (mech unit vs lamps). Dealership (advised by Audi presumably) said to me they were not going to put me in the car on the road unless mechatronics unit was replaced, which suggests the car was not driveable or not safe to drive with faulty unit. Additional commentary from service was that the faulty mech unit was leading to weird temperature control in the cabin too. Whatever the issue, the dealership was sufficiently puzzled to lead to their course of action.

Everything is specific these days I find, everything "substantial". It took 6 weeks to get a new rear screen for my 8 last year "because it's new", and that was 6 months after deliveries of the A8 started. There are always a few glitches, but at least the dealership were diligent enough to check over the entire car.

Good luck with the car though. Have you had a word with the sales person or their manager ? They usually have access to an area manager from Audi who often has better ties with Audi Germany and what REALLY is going on than Audi technical.

Jet

Thanks Jet. I did speak with Bernardi's top managers. They seemed to genuinely want to help, so they informed all key staff about it and have been accommodating on requests. So far, no complaints on their stance towards me.

Everything is specific these days I find, everything "substantial". It took 6 weeks to get a new rear screen for my 8 last year "because it's new", and that was 6 months after deliveries of the A8 started. There are always a few glitches, but at least the dealership were diligent enough to check over the entire car.

Good luck with the car though. Have you had a word with the sales person or their manager ? They usually have access to an area manager from Audi who often has better ties with Audi Germany and what REALLY is going on than Audi technical.

Jet

Thanks Jet, spoke to top managers at Bernardi. They expressed what appeared to be genuine desire to help here and intervening with Audi (probably via area manager); they accommodated with a loaner, didn't do any hard sell tactics or give me any BS sounding responses; promised to get back to me on fixed dates, and otherwise have taken a reasonable stance thus far towards me given circumstances.

I'm working through Wagner in West Boylston. They took my VIP pricing without any problems Now... if I could only get a solid delivery date.

To the extent people are interested, I will chronicle for you my interaction with Audi on attempting to expedite a transmission repair for a Quartz Gray 2012 A6 that was less than a week old before it had to go under the knife. In fact, the car just had its first state inspection in MA when a faulty mechatronics unit was discovered.

Fast forward a week after the 2nd drop off:

Received a call from Audi Customer Service late afternoon today - Day 7 according to them on the number of days my car has been out of commission; Day 9 according to my records. ACS confirmed that the mechatronics unit ("the brains of the transmission") had to be re-ordered and will indeed come from Germany. ACS said that it will likely be "mid-to-end" of September for the receipt of the new part which I must assume will be 1st week of October before getting my car after installation which means my wait period will be 3-4 weeks or 15-20 business days.

As some of you know, there was also a coincident problem, a rear fog lamp warning that initiated my taking the car in for service in the first place, only 4 days after picking the new car off the lot. The faulty fog lamp system and the aforementioned faulty mechatronics unit are not related at all, for us mechanically unsophisticated peeps. So I have to have repaired two independently broken systems.

I asked the ACS rep if the car could even be driven around with a faulty unit; he said that it probably could, but "why would I?" The mech unit is the "brains" that is central to proper shifting, etc. "Safety is important to Audi, which is why we are proactively trying to get this repaired fully under warranty. We understand that given the circumstances, you are not happy." Based on this conversation, I have established that my car should a) not be driven during this service period and b) would not be safe to drive this car even I could.

ACS asked to wait til the dust settled before determining what compensation I would get, almost begging the question, "what happens if the new unit doesn't correct the issue?" I'm taking the position of documenting this all first, waiting till facts are collected, and then determining what the "ask" will be. If others on this forum have suggestions on this, I'm all ears.

Best,
RJL

ACS asked to wait til the dust settled before determining what compensation I would get, almost begging the question, "what happens if the new unit doesn't correct the issue?" I'm taking the position of documenting this all first, waiting till facts are collected, and then determining what the "ask" will be. If others on this forum have suggestions on this, I'm all ears.

Best,
RJL

Oh, that's not good. Certainly not what you want to happen with a brand new car. Hope it all works out for you. I'll be interested to hear what they compensate you with.

RJL, sounds like your car is not safe to drive and cannot pass state inspection due to the mechatronics unit. If the mechatronics doesnt fix the problem, I would ask Audi of America for a voluntary buy back or a new car. If they refuse, I would file for the MA lemon law and hire a lawyer to sent them a letter with your intent. Rather the mechatronics fix the problem or not, I would also ask AOA for some kind of compensation such as 1st month payment or Audi care.

Good Luck

re: "ACS said that it will likely be "mid-to-end" of September for the receipt of the new part which I must assume will be 1st week of October before getting my car after installation which means my wait period will be 3-4 weeks or 15-20 business days."

This seems to say it all, in terms of how Audi prioritizes things (i.e. puts you at the bottom of the queue). They surely have a stock of the mechatronics units at the factory (otherwise, production would be halted). It may even be the same mechatronics unit for other cars besides the A6. If they prioritized a paid customer first (i.e., you), they would simply take one from their factory stock and overnight it, today. You'd have your car back in a couple days.

Audi made this choice because it's best for them (but worst for you). I think you'd be justified in seeking compensation for the days of non-use of your new car beyond what it would have been, had they prioritized existing customer satisfaction ahead of their own self-interests. You may not get any compensation, but I think you'd be justified in making the case you are deserving of it.

RJL, sounds like your car is not safe to drive and cannot pass state inspection due to the mechatronics unit. If the mechatronics doesnt fix the problem, I would ask Audi of America for a voluntary buy back or a new car. If they refuse, I would file for the MA lemon law and hire a lawyer to sent them a letter with your intent. Rather the mechatronics fix the problem or not, I would also ask AOA for some kind of compensation such as 1st month payment or Audi care.

Good Luck

Thanks for the advice G man. All rational.

RJL

re: "ACS said that it will likely be "mid-to-end" of September for the receipt of the new part which I must assume will be 1st week of October before getting my car after installation which means my wait period will be 3-4 weeks or 15-20 business days."

This seems to say it all, in terms of how Audi prioritizes things (i.e. puts you at the bottom of the queue). They surely have a stock of the mechatronics units at the factory (otherwise, production would be halted). It may even be the same mechatronics unit for other cars besides the A6. If they prioritized a paid customer first (i.e., you), they would simply take one from their factory stock and overnight it, today. You'd have your car back in a couple days.

Audi made this choice because it's best for them (but worst for you). I think you'd be justified in seeking compensation for the days of non-use of your new car beyond what it would have been, had they prioritized existing customer satisfaction ahead of their own self-interests. You may not get any compensation, but I think you'd be justified in making the case you are deserving of it.

Thanks for the advice and commentary.

I'm speaking with the Bernardi managers today because your logic is spot on. Why 2 more weeks for a part that has to be in stock. As for the compensation requirement, that is a given. Maybe not discuss on this forum as I'm assuming also that Audi is reviewing these forums.

RJL

Audi doesnt stock too many parts, every major parts that comes off the production line is allocated for a production vehicle due to the high demand or in this case, allocated as a replacement part.

Audi doesnt stock too many parts, every major parts that comes off the production line is allocated for a production vehicle due to the high demand or in this case, allocated as a replacement part.

Agree G Man that having too much inventory around is not good business and also maybe reflective of higher demand. I'm told by ACS and dealership that I'm at the "Top of the Red List for Critical Parts." Dunno what the Red List is, but it does carry some gravitas, and suggests that a replacement part for me has to be plucked out first from any new parts made, then coded specific to my car and sent to dealership asap, ahead of any other production. So to even come remotely by end of September doesn't sound logically correct - which the timing guidance given to me. In total, I will need to wait 3-4 weeks for a part that may or may not work.

Thanks all - the forum helps a lot with staying patient. Hope none of you have to go through this.

Its actually pretty common to have a long wait for parts for a first year redesign model.

Hi

I'm a new member to the forum. I'm definitely interested in hearing how Audi resolves this issue - as a current non-Audi owner whose lease is up shortly, I am very interested in the new A6. If Audi doesnt treat their loyal customers well I may consider going back to my current brand for next lease.

Please keep updating this thread and thanks in advance!

Hi

I'm a new member to the forum. I'm definitely interested in hearing how Audi resolves this issue - as a current non-Audi owner whose lease is up shortly, I am very interested in the new A6. If Audi doesnt treat their loyal customers well I may consider going back to my current brand for next lease.

Please keep updating this thread and thanks in advance!

WeekendHacker: thanks for the reply. I will definitely keep the board posted on what happens. Seems I have a couple of weeks to kill before we know the fate of my car though...

Hi

I'm a new member to the forum. I'm definitely interested in hearing how Audi resolves this issue - as a current non-Audi owner whose lease is up shortly, I am very interested in the new A6. If Audi doesnt treat their loyal customers well I may consider going back to my current brand for next lease.

Please keep updating this thread and thanks in advance!

I have gone through something like this with one of my Audi, I can definitely say that Audi of America was very professional and treat me fairly. Coming from a former Lexus customer, that is saying a lot.

I can echo good experiences with Audi in situations like this. For example, after I got my 2009 A4, it was discovered that misdesigned bushings on the upper control arms caused high speed vibrations. Audi ultimately recognized this issue and I had to wait a few weeks for the new parts from Germany. Without my asking, someone at AOA unexpectedly offered me compensation for the delay which I thought was very generous.

Another instance was when I discovered I had a pressure leak in my 8 year old 2002 allroad gas tank filler tube. At first the dealer said a new tank (a repair was not advisable) would cost $3500 but after a call to AOA, Audi paid for the replacement tank and labor despite being out of warranty.

Of course, despite an inclination to be otherwise, my being pleasant, understanding and patient during these situations didn't hurt.

I have gone through something like this with one of my Audi, I can definitely say that Audi of America was very professional and treat me fairly. Coming from a former Lexus customer, that is saying a lot.

Thanks G man. BTW, just an observation. Whereas your previous replies are well articulated with perfect English, your last reply feels like I'm talking to a totally different author; small things like grammar is a bit off. Is "G man" a group of authors? Do you happen to live in Ingolstadt?

I can echo good experiences with Audi in situations like this. For example, after I got my 2009 A4, it was discovered that misdesigned bushings on the upper control arms caused high speed vibrations. Audi ultimately recognized this issue and I had to wait a few weeks for the new parts from Germany. Without my asking, someone at AOA unexpectedly offered me compensation for the delay which I thought was very generous.

Another instance was when I discovered I had a pressure leak in my 8 year old 2002 allroad gas tank filler tube. At first the dealer said a new tank (a repair was not advisable) would cost $3500 but after a call to AOA, Audi paid for the replacement tank and labor despite being out of warranty.

Of course, despite an inclination to be otherwise, my being pleasant, understanding and patient during these situations didn't hurt.

Similar to my last email to G man, snagitseven, I think your English is very odd. The grammar is off and your use phrases that an American wouldn't typically use.

Do you also live in Ingolstadt?

Similar to my last email to G man, snagitseven, I think your English is very odd. The grammar is off and your use phrases that an American wouldn't typically use.

Do you also live in Ingolstadt?

Odd? Hmm.. While I will never claim to be perfect, I'm reasonably confident my English grammar and syntax is generally correct. If you check my past posts, I believe you'll conclude I'm a red blooded, born and bred American Audi owner (who, like you, also lives in MA) and not a factory shill as you seem to imply with your post. I'm a long time contributor to Audiworld (with substantially more than 15 comments).

The Audiworld forums are a place to exchange information and ask questions about our cars. Let's attempt to keep comments here to those that seek help and those that wish to contribute their experiences. Ok?

Odd? Hmm.. While I will never claim to be perfect, I'm reasonably confident my English grammar and syntax is generally correct. If you check my past posts, I believe you'll conclude I'm a red blooded, born and bred American Audi owner (who, like you, also lives in MA) and not a factory shill as you seem to imply with your post. I'm a long time contributor to Audiworld (with substantially more than 15 comments).

The Audiworld forums are a place to exchange information and ask questions about our cars. Let's attempt to keep comments here to those that seek help and those that wish to contribute their experiences. Ok?

Snagitseven, pls accept my apologies. I think the frustration is getting the better of me.

RJL...private message me if you want the Audi's Director of After Sales contact info. He will make sure that you personally get correspondence from your area technical representative for your area. I know two mid-level managers at Audi's Corp headquarters and when I had problems with my 2010 A6 the dealership was very slow to handle my issue and I was necessarily pissed. My acquaintances at Audi Corp office in Herndon, VA forwarded my issue to Executive level they turned around a corrective action plan in short order while the dealership took weeks to respond and had no clear direction on how to fix the problem. It sounds like you are waiting on a part, but if you aren't happy with the outcome let me know.

Thanks G man. BTW, just an observation. Whereas your previous replies are well articulated with perfect English, your last reply feels like I'm talking to a totally different author; small things like grammar is a bit off. Is "G man" a group of authors? Do you happen to live in Ingolstadt?

Sorry if my last post was hard to read, I am doing some speed writing as I am at work. I dont even have time to spell check, never mine checking my grammer. English was always a weak subject for me in college :)

RJL...private message me if you want the Audi's Director of After Sales contact info. He will make sure that you personally get correspondence from your area technical representative for your area. I know two mid-level managers at Audi's Corp headquarters and when I had problems with my 2010 A6 the dealership was very slow to handle my issue and I was necessarily pissed. My acquaintances at Audi Corp office in Herndon, VA forwarded my issue to Executive level they turned around a corrective action plan in short order while the dealership took weeks to respond and had no clear direction on how to fix the problem. It sounds like you are waiting on a part, but if you aren't happy with the outcome let me know.

Thanks a lot CEBUSA. I committed to give Bernardi time to work this out. They seem to be doing their best i.e., rattling area manager cages and the like. However, I will definitely ping you if I need the reinforcements.

RJL

Snagitseven, pls accept my apologies. I think the frustration is getting the better of me.

No problem.
Good luck on your car problems. I'm sure you'll get it sorted out.

Unfortunately, there isn't one really. Bernardi got in touch with Audi regional rep; there has been more discussion, but no response to "if I'm on the top of a pretty urgent sounding list to get a critical part, why does the logic not make sense when I'm told to wait another 2 or more weeks to get that part?"

Bernardi Audi is helping with a nice loaner and running flak for me with Audi re[, though eventually much of this will have diminishing returns for them too.

Can't get mind off of it because Audi is plugging the A6 non-stop. Tried to watch some prime time programs last night, but had to shut it off. Every channel was full of A6 ads.

Your service manager, in this case, doesn’t have much say in this matter. Once a problem is serious enough to qualify for the lemon law. Audi USA takes over. A Audi regional tech. will now supervise all the work being done on your car. Audi technical support will have to approve of any work being done to your A6.
If I were you, I would elevate this case to a higher level. Call up Audi USA and tell them your intention of applying for the lemon law, get a case number started. If 30 days has passed already, start applying for a lemon law buy back. Sitting around waiting for the Bernardi service manager to resolve your problem is not the way to go.

RJL

Did ACS ever get you a firm date on when to expect a replacement mechatronics part?

RJL

Did ACS ever get you a firm date on when to expect a replacement mechatronics part?

ACS has not. They re-iterated most recently (yesterday), late September. Dunno how it gets later than Sept 30...which is next Fri. You could tell when the ACS guy said "um, mid to late Sept, but I know mid-Sept has passed, so it'll be late Sept" the credibility of late Sept feels very low. What I'd want to hear is Sept 26, part will be in hand by 3 pm CET, in a FEDEX package to Bernardi Audi that evening...here's the the tracking number XXXXXXXXXXX.

ACS has not. They re-iterated most recently (yesterday), late September. Dunno how it gets later than Sept 30...which is next Fri. You could tell when the ACS guy said "um, mid to late Sept, but I know mid-Sept has passed, so it'll be late Sept" the credibility of late Sept feels very low. What I'd want to hear is Sept 26, part will be in hand by 3 pm CET, in a FEDEX package to Bernardi Audi that evening...here's the the tracking number XXXXXXXXXXX.

So folks,
My car is supposedly now fixed. 3 weeks after dropping off. Transmission mechatronics, broken fog light and wonky windshield wiper (forgot to mention). Audi Germany sent mechanic to look at the fixes. I will pick up and see if it works. If now, we are dealing with a Lemon, according to Massachusetts law.
Audi offered as compensation following: RESPECTFULLY REQUESTING FEEDBACK
A) 1 month lease payment reimbursement
B) Audicare (I did not purchase this time)
C) Use of a new A8 for last 3 weeks
D) Parking garage rental
Note: my last lease, I did purchase Audicare and did 2 oil changes. I.e., don't think I got the value for dollar paid. Hence, didn't buy it for the A6. Alternative is to ask for more lease relief or something else in lieu of the Audicare. Creative remedies appreciated.
Thoughts?
RJL

I am not familiar with Audicare. When I had a problem with a Ford product (redundant, I know) I got lifetime oil changes (maybe is audicare), 10,000 additional miles on bumper to bumper warranty, plus an extended warranty with no deductible for up to 60,000 miles (48,000 standard program).

You can ask for a set of winter wheels and tires on top of the current offer (even if you have all season tires, there is an aftermarket where you can sell them if you don't want them). If you have nice wheels, ask for the wheel warranty? It is easiest to get something from the dealership that they do not have to spend capital to acquire. Therefore, warranty extensions are the type of things they are more ready to hand out than hard goods. IMHO

What happened with your wipers?

I'd ask for an extended warranty, especially for the transmission/drivetrain.

[An extended warranty with no deductible).

You can ask for a set of winter wheels and tires on top of the current offer

What happened with your wipers?[/QUOTE]

Thanks A6. I may need to think of alternative to the extended warranty as I'm under a 3 year lease, so I should be covered by existing warranty.

But I do think additional coverage of wheels, etc over above the warranty, which costs the dealership nothing is a good idea. Freebie to them and to me.

Wipers...ah. I've enjoyed especially with new wiper blades on a new car, smooth, quiet function when engaged. During the 3rd day of use (after picking it up off the lot), in a light rain, the wiper would sweep up quietly, hesitate a second at the apex, and then slap hard into the A frame (LOUDLY). Jarring to say the least. I asked dealership to look into but they can't of course replicate the problem.

I just got a call from ACS; they called and "generously" offered THE OPTION of either 1 month lease payment OR Audicare, versus what dealership offered, which was both.

I will give it some thought, but thank you for the advice.

RJL

I'd ask for an extended warranty, especially for the transmission/drivetrain.

Thanks BConly,

Very good idea, but I'm under a lease, so the current warranty should suffice. Just wrote to Autobahn A6, who advised similarly. I think the advice can be extended however for additional coverage on things like the wheels themselves, which I don't think are covered by Audicare.

Take a look at ACS's response versus dealership (see response to A6). I didn't even bother to tell ACS that what they offered was not even on par with the dealership.

RJL

Take the lease payment and audicare from the dealer, and then try to get another lease payment from ACS ;)

Another idea is all-weather floor mats if you don't already have them.

Good luck and let us know what happens.

So from what you are stating, ACS is offering either 1 month lease relief or free Audicare...given that your story is:
1.) You've had the car in your possession for ~5 days in the last month or so of ownership.
2.) The vehicle experienced 3 separate issues
3.) One of these issues was serious enough that the vehicle was not fit for use
4.) The part required to fix this serious issue was not available and from a logistics standpoint, they could not even estimate when the part would be available
5.) The repair was complex enough that ACS sent a mechanic from Germany
6.) The vehicle can be titled a Lemon if the repair in fact does not address the issue

Wow. Let's forget the fact that with any complex offering, the expectation is that the manufacturer should be able to support their product from the day it goes on sale - the real issue is how well does Audi support & service their owner base? Other contributors to this board have stated that Audi, not the dealer, took care of them when they ran into serious issues.

In this case, I dont see it. 1 month lease relief is simply recognition that you didnt have a car to use for the month - Audi should at least extend that offer to a 2nd month to make amends for their lack of execution and demonstrate to the forum members that they care about their customers.

BTW - Kudos to your dealer on this one....it sounds like they did the best they could.

RJL, I am glad everything worked out good for you. Going thru a buyback is not a fun experience.

Folks, for those who followed this painful story, here is a postlude. Not great to be honest.

I finally agreed to take a settlement from Audi. That was in September after 4 weeks of a 3 day old car off the road. It is now November and I have not received the check from Audi...trying to be patient, but this is ridiculous.

I hope none of you have to go through this.

RJL

Folks, for those who followed this painful story, here is a postlude. Not great to be honest.

I finally agreed to take a settlement from Audi. That was in September after 4 weeks of a 3 day old car off the road. It is now November and I have not received the check from Audi...trying to be patient, but this is ridiculous.

I hope none of you have to go through this.

RJL

RJL, did you keep the car and take a check for depreciation/time off the road or did you sell the car back to Audi ?

I have a 5 year old girl and a wife whom I want to ensure are safe in the car, and must admit that for a car that was only 4 days old, to have this magnitude of a problem is pretty disappointing and concerning.
Mechatronics failure is a very common issue with Audi cars. Every time they release a new model, there seem to be problems with the mechatronic units on automatic transmissions. It's annoying but I wouldn't worry too much.

By the way, what is wrong with your mechatronics unit? Usually, they are replaced to solve the 'hard shift' issue.