EDIT: by TIME89 on 2010-01-27 @ 16:35 PST

I just get this e-mail from Audi, so that why I removed pdf file from this post.
Send me PM if you have any "question"

Hello TIME89, The "2010 Dealer Resource Guide" is considered an internal company document and we ask that you please refrain from posting it on the Forum for public view. Readers should contact a participating dealer for assistance with any program questions, or contact Audi directly at europeandeliveryprogram@audi.com for further clarification.
Thanks again for your support and we appreciate your cooperation and understanding!

Kind regards,
The Audi European Delivery Program


It is unfortunate that the Resource guide was removed as I was in frequent contact with Audi European Delivery (Gary) and this did not help my experience in the slightest with regards to the Dealership responsibilities.

I recommend anyone participating in this program ask Gary for a list of what the dealership is required to do.

It gives information about customer responsibilities and also Dealership responsibilities. You will now know what the dealership should be doing and when!!!!
Thank You, CFGTTS!

Scott!!!!
Any chance you get 2010 version of this document? ;)

I was just thinking the same thing. It would be nice to have the updated 2010 info

Thanks, CFGTTS. I appreciate you sharing this document.

There is probably no updated info as it is probably the same! Gary wrote this document when he took over last year. You can always ask Gary if want an updated version, but as far as I know there has been no change to the program!

I was reading through the document and found a discrepancy: according to the document, you have 60 days from the date the full payment is made to pick up the car. But according to Gary, you have 60 days from the production date. What gives? Does anybody know?

I was reading through the document and found a discrepancy: according to the document, you have 60 days from the date the full payment is made to pick up the car. But according to Gary, you have 60 days from the production date. What gives? Does anybody know?

CrazyIvan - send e-mail to Gary and us know his answer.

CrazyIvan - send e-mail to Gary and us know his answer.

Waiting on reply from Gary. Will post as soon as I know something.

Waiting on reply from Gary. Will post as soon as I know something.
I send him e-mail also and invite him join our thread and answer some questions that we have.

I send him e-mail also and invite him join our thread and answer some questions that we have.

Here is a part of response from Gary related to the topic:

"The 60 day window is an Audi AG requirement incorporated into the program planning stages when your vehicle is initially ordered by the dealer. At that time we verify that your expected delivery is within the expected 2 month period after production. If you were to notify your dealer or the Program with any schedule delays, we would work with Audi AG to postpone your delivery, and if possible, avoid having your vehicle from being shipped automatically back to the US. Considering the availability of vehicle storage at the Forum, we must communicate 60 days period as part of the Program so that we do not have sold vehicles parked overseas for an extended period of time. That being said, there is not a "specific" expiration date, and each case would need to be reviewed and approved individually based on availability. Audi would contact the customer well in advance if there were an issue with the delivery date."

he totally ignore my e-mail with invitation to join our forum. :(

EDIT: He just replay me with the same response http://www.e90post.com/forums/images/smilies/happyanim.gif

Hello TIME89,

Thank you for your Email inquiry and your interest in Audi.
When a dealer places an order for a European Delivery, we also ask for the customer's requested delivery date. This date is used to schedule the factory production and Forum delivery accordingly, based on the 60-day delivery window.
The dealer is notified immediately if any timing issues are apparent at the time of order. However, if an unforeseen delivery delay were to arise from the customer prior to the original requested delivery date, Audi of America will attempt to make alternative arrangements based on Forum availability. The "60-day rule" was put into place to prevent repeated postponements and to address the limited storage capacity available at the factory for sold vehicles. If a delay exceeding the 2 month time-frame were to become apparent, both the customer payment date (if applicable) and the production date would be basis for discussion between the customer and dealer and used as a basis for further action.

Kind regards,
The Audi European Delivery Program