View Full Version : Stab at an ED FAQ


cit1991
09-25-2007, 12:48 AM
Most of this stuff came from you guys, add in whatever I missed.

AudiWorld European Delivery FAQ

This is draft 0.2

This FAQ is meant to cover questions not clearly addressed by the info on the AUDIUSA website. I.e., read the website first.

http://www.audiusa.com/audi/us/en2/experience/european_delivery.html



Q: How much does it cost?

A: Nothing. Actually you get a discount based on MSRP.



Q: How much discount?

A: 5% off MSRP for most models, check the AUDIUSA website for updated numbers and new models.



Q: Can I still negotiate?

A: Yes. It's still a negotiated-deal between you and a dealer. The MSRP policy says 5% off MSRP (for most models).
To compensate the dealer for the discount, Audi gives the dealer 3% (of MSRP).
So, for an MSRP-basis deal, 2% of MSRP comes from dealer profit. Don't worry his children won't go hungry.



Q: So, what's the dealer cost?

A: Invoice, minus 3% of MSRP, minus to-dealer incentives (if any). Audi does not do dealer holdback.



Q: Base MSRP, or including options?

A: Seems to be base MSRP plus factory options, but we can't find this in writing from Audi.
Dealer options (window tint, etc.), destination charge, and taxes are not included in the discount.



Q: Is this a grey-market European car?

A: No. It's the very same exact car you'd get from a dealer in the USA. You just get to borrow it before they put it on the boat.



Q: What cars are eligible?

A: The evergreen list is on the AUDIUSA website. Note that there is a memo from AUDIUSA to the dealers
originally sent out in October 2006, that contains the list from back then. While the procedures part
of the memo is correct, the eligibility list no longer is. If your dealer is not up to speed, he may be
going off that old list, and you'll have to ask them to call AUDIUSA.



Q: Can I lease and do this?

A: Yes. You can now. But, that old October 2006 memo incorrectly says you cannot.



Q: Can I do this with a car loan?

A: Not that we know of. If a local bank or credit union is willing to give you a loan knowing it's for ED, then
maybe you can.



Q: Who's AUDIUSA?, or Will I be at the mercy of my local dealer on this?

A: There's a person at AUDIUSA in charge of the ED program. Her name is Kathy Bis (pronounced like "dice", but with a B).
She's very helpful and will answer ED client phone calls and email at europeandeliveryprogram@audi.com or kathy.bis@audi.com.
Use the ED email, in case she's on vacation, or gets transferred. The phone number is 248 754 4601. please also see the next Q.



Q: When do I call her (AUDIUSA) vs. the dealer.

A: The dealer is supposed to handle questions and initiate the order. That's what they get paid for. Use the dealer first,
and consider the AUDIUSA ED department to be "second-tier tech support". If everyone calls and emails with questions that
should be handled by the dealer, they may start to not take calls and emails directly from buyers. Please be courteous.



Q: How old is the ED program?

A: They restarted the program (after a several year hiatus) in October 2006.



Q: What's a commission number?

A: It's the main alphanumeric identifier for Audi orders including ED orders. If you do ED, try and find out the commission number
from your dealer as soon as you can, so you can refer to it later, in correspondence with AUDIUSA.



Q: What's the catch?

A: Not a catch really, but there is one issue. You have to put down a deposit for VAT (like a European sales tax).
If you've traveled to Europe, you know all about VAT. It's alot, but someone has to pay to subsidize Airbus. You pay VAT
on things you buy in Europe, but if you export them, you can get a refund. They don't want Europeans coming to the US to buy
an Audi, do ED, and drive off in Europe, never to return. So, you put down a VAT deposit (19% of what you pay Audi).
As long as you drop the car back off at one of the dropoffs within 90 days, you get the money back, all of it.



Q; Do I still pay sales tax here?

A: Yes, like a normal car purchase, and there's no refund. Nice try.



Q: Do I have to wait like when I do the airport tax refund thing?

A: No, the VAT you give the dealer is a deposit, not a payment that the EU refunds. As soon as you drop the car off,
the VAT deposit is refundable. You either go to the dealer to get it, or they can send it to you, or you can get it when you
pick up the car after it's shipped if you don't mind waiting a few weeks.



Q: So, what's the big deal with VAT?

A: The only big deal is that you have to have the 19% extra dough temporarily available to do ED.



Q: Why do they do this (extra costs, free stuff, and a discount)?

A: Marketing tells them this program builds Audi loyalty, making you more likely to buy another Audi next time.
And, of course, their competitors do it. Let's not forget that.



Q: Seems too good to be true, no?

A: Well, buying a new Audi to get a free European vacation is like buying a 747 to get free peanuts, but if you're buying
a new Audi anyway, then it really is a way to get a European vacation paid for and then some. If you're buying a new Audi,
have oodles of frequent flier miles, and a few spare vacation days, it's almost silly not to do it. If you can plan it
around a company-paid business trip to Europe, even better. Then it's darn near free money.



Q: Do I have to ship the car back, or insure it?

A: No. Shipping and the shipping-insurance are included just like if you bought it in the USA. You just drop it off, and they
do the rest.



Q: Why are there no set dropoff locations in Italy? Is this the excellent customer-service Italy is famous for?

A: The dropoff service in Italy is a contracted driver service that Audi hires to drive your car back to the Munich dropoff.
I'm sure they're bonded and all that, but most people don't want to turn their new car over to an Italian driver they've
never met for a fun trip across the Alps, while the engine is still breaking in. Good advice = don't drop off in Italy. Ever
see Ferris Bueller's Day Off?



Q: So I just drop it off and go home?

A: Yes, but it's been recommended that you get it washed first. That way there's less chance of scratches or bird-droppings
staining the paint. Other manufacturers' ED programs recommend this, but Audi doesn't say anything. I'd also take about 100 digital
pictures (at max rez) of every bit of the exterior and as much of the interior as I could, at dropoff.



Q: Where are the dropoffs?

A: See http://maps.google.com/maps/ms?ie=UTF8&hl=en&msa=0&msid=112669454656330509373. 0004374aa56a79377a4cd&ll=48.107431,6.855469&spn=13 .707272,29.267578&z=5&om=1
The locations are as accurate as I could get, but don't take them as perfect down to the last 100 ft. All the exact addresses,
phone numbers, and opening times for each dropoff are on a special list provided in the welcome package.



Q: For specialty cars, does the dealer need to have an available allocation?

A: No. For ED, the dealer gets an extra allocation from Audi. This is nice if the car is rare (e.g., RS's).



Q: Do I have to put down a deposit when I order?

A: AUDIUSA does not require it, nor do they take any money from the dealer to accept the order. I'd put some small amount
down at order time, just to secure the deal.



Q: When do I pay for the car (or sign the lease so the finance company can release the finds to the dealer)?

A: The dealer has to be paid (or lease papers signed) and have the VAT check before you leave for Germany. They can be paid
any time after the car has been assigned a VIN number, which will be generated as the car is produced. I'd go in during the scheduled
production week, but call first to make sure there is a VIN. AUDIUSA has to send you some paperwork after you pay, but before you leave,
so give them a week or 2 to get this done. If you are trying to get the car as soon as possible, then, yes, the timing is a little
tight. Audi will hold the car for 60 days after it's made if you want.



Q: Can the dealer try to renegotiate the deal when I go in to pay for it?

A: Obviously not supposed to, but I'd get a firm written agreed-upon quote when the order is placed, and put down a deposit.
They can probably wriggle out of anything if they tried, but a price in writing and a cashed deposit check would give you a good case.
There are no reports of this happening.



Q: The AUDIUSA website is a bit vague concerning schedule. How does it really work?

A: Order time seems be 8 to 16 weeks depending on the model. Garden-variety models will be less, and special models
and those made by Quattro GMBH (RS's) in Neckarsulm will be more. You won't know until your dealer looks it up in the computer.

1. Order the car. Go have a beer to celebrate finally making up your mind.
2. Immediately or within a week or so, you should know the commission number.
3. Within 2 weeks or so, you should know the "actual production week", as opposed to the "requested production week".
Call you salesman and ask, or email AUDI ED.
4. The car will be available three weeks after the start of the production week (e.g., if production week starts on monday the 3rd,
pickup on or after monday the 24th).
5. If there is insufficient time to get a frequent-flier award ticket or a decent airfare, you can ask for a delivery date up to 60
days later. However, you will have 6 to 12 weeks to book tickets even if you are picking it up on the first possible day.
6. During the production week, but at least a week before departure, go pay the dealer.
7. Go get the car.
8. Have fun.
9. Drop off the car.
10. 6 to 8 weeks later, dealer calls and you go get the car.

My schedule, as an actual example:

7/12 Order car and place deposit
7/16 Order into computer due to software snafu
8/7 Received commission number and actual production date (9/24) from Audi
8/8 Received welcome package
8/15 Requested 10/15 delivery date (from Kathy)
8/17 Delivery date of 10/15 confirmed / ok'd (by Kathy) - ok to book travel.
9/27 Go pay the dealer and get bill of sale.
9/29 Received final paperwork for pick up.

10/15 Delivery
10/22 Dropoff
11/14 Ship arrives in the Port of Houston
11/20 Car arrives at dealership and delivery to me.



Q: Where can I go?

A: See the website for locations where the insurance is valid. Basically it's all the EU, plus Switzerland the city-states, but not
most of the crumbling ex-soviet nations. If you want to visit Pripyat and Chernobyl, you won't be covered.



Q: Can I use the Audi Sat-Nav?

A: No, the Euro nav DVD and US DVD work with different firmware in the Sat-Nav unit, so you can't just pop in a copy of the Euro DVD.
This may get fixed in the coming years. Remember the Germans wrote SAP, so Germans + software = fiasco.



Q: So, I have to use maps?..like made from paper?

A: General advice is to buy/borrow a portable nav unit with European data loaded. If you have to buy, you can resell
later or use in the US in another car, or save for traveling, etc. I always recommend them to people traveling/driving in
unfamiliar lands. In the past 2 years they have transformed from useless distracting toys, to very useful tools.



Q: I'm doing ED purely to save money. Can I just go there on frequent flier miles, dropff the car and come home?

A: Yes. However the consensus is that you'll regret the lost opportunity. At least take a weekend. Some dropoffs require
advanced notice. Take that into account.



Q: Can I just go driving in Europe?

A: Yes, most countries will honor a US drivers license. Around the world, some places want you to have an
International Driving Permit. Austria is one of these places, and it's also likely a place you'll want to take your car.

Permit is a misnomer. It's just a translation of your license to several other languages.
You still need to carry your US license with it. You can get an IDP for $15 and two passport photos at an AAA office, same visit.
They make it while you wait.

They don't check at the border or anything, but without one, you're risking a hassle.



Q: Any driving tips?

A: Do not linger in the left lane and do not pass on the right. I don't mean it like your high-school driving instructor
did...as a suggestion on how to be a polite driver. Never ever do them at all in Germany. Don't use a cell phone while
driving either.



Q: Are there any "key things" I need to say or ask when picking up the car?

A: Tell them where you plan to drive. Some countries require breakdown warning triangles and yellow safety jackets, etc.
The Audi Forum will know what you need and tell you. Alot of the required bits will even be given to you for free.



Q: Where can I find all those obscure travel and driving tips?

A: The US State Department webpage is actually a fairly decent resource. The consular information sheets have sections on driving.

CIS's: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_1765.html

and the main page:

http://travel.state.gov/

The state department gets infinite grief from foreign countries when they post any kind of warning, so if there's a warning,
chances are it's real, and should be kept in mind. If they're telling you not to go, they'll say "avoid all non-esential travel to".

For their example, their cautions about Italian pickpockets and bump-and-shuffle scams is very accurate.

There is also this good site for driving in Germany:

http://gettingaroundgermany.home.att.net/auto.htm



Q: I'm picking up in winter, any worries?

A: Germany and the Alps do get snow. If you want to head up into the mountains, maybe avoid December, January, February, and March.
The main autobahns will be cleared with German efficiency, but if you have never ever driven on snow....



Q: I'm not a big international traveler. What should I know?

A: I travel internationally on business about 5 or 6 times per year, all over the place. Here's what I can tell you:

Make sure your passport is valid for 6 months after your return date. You never know.

Carry a copy or two of your passport ID page in your luggage. It will help get a replacement if yours is lost.

When you get off the plane, you first go to passport control. You'll recognize it by the long line. You need the desks for
non-EU visitors. They can be identified by the even longer lines. Then you get your bags, and you're out.

My favorite airport to get into Europe is Amsterdam Schiphol (AMS). Paris Charles de Gaulle (CDG) is the worst. Frankfurt (FRT)
is a good airport, but confusing to navigate in the terminals. London Heathrow (LHR) is a zoo. So is London Gatwick (LGW).
Milan Malpensa (MXP) is ok. At Amsterdam and obviously Frankfurt, you can get right on German high-speed rail (ICE) at the airport.

For connections after intercontinental flights, I consider the minimum connection time to be 3 hours.

Make sure your prescriptions are full enough, plus some extra.

You may need a power convertor depending on what you bring. Most stuff nowadays will autosense voltage and be ok, in which case
all you need is an adapter plug. Airport shops are a good place to get these.

I always recommend traveling with a mobile phone. The one you have might already work there (if GSM), or just need to be enabled.
If not, look into renting one. Since everyone has them, pay phones are getting rare, and the ones in Europe often use only
phone cards that you're not going to have. This is not a place to cut a few bucks off your trip.

In Europe, Visa and Mastercard are not the same, like here. Visa is better to have.

It's also good to have a backup credit card. Don't take just one or one close to maxed out.

Regarding currency, I get a little cash at the departure airport while I'm waiting (maybe $200-$300's worth) as backup.
Then I use credit cards as much as possible and ATM's if I need more cash. Only use hotels and touristy-change places
if you're desperate.

Don't forget the chargers and cables for all your electronic crap.

Trains are a great way to get between cities, with the best being in Germany. If you can get a great flight deal into Frankfurt,
Amsterdam, Paris, Zurich, etc., do consider finishing the journey to Munich or Ingolstadt by rail. You can look up all the schedules
and fares on www.raileurope.com.

Europe's national pasttime is going on strike. Be prepared.

Gels and liquids have a 3-ounce limit each and they all have to fit into a 1-quart ziplock bag, but that's only for carry-on.
If you haven't changed your hairstyle since 1985, rest assured you can still bring a gallon of hair gel, but only in your checked
bag. This limit does not apply to prescription medicines in the original container from the drug store.

Don't put pills into bags or film cans, etc. You're asking for trouble. Buy travel-sizes and/or leave them in the original
bottles.

Don't do anything dumb like put a whole bottle of non-dairy coffee creamer powder into a ziplock bag in your carry-on.

The US dollar has really fallen in value lately. I shouldn't be too critical since anyone reading this is likely to have
just spent a bunch on a foreign car. Just expect everything to be more expensive than you thought.

In Europe 24/7 is 3 and 3/7, nothing is open 24 hours. The work/life balance is 10% work / 90% life.

In August, all of Italy take their vacation...for the whole month. Don't visit Italy in any part of August...at all.

Drive with the doors locked and the windows up in the city.

Gasoline is expensive, but you probably knew that. Budget for $7/gallon.

If you really want an adventure, consider a round-the-world (RTW) ticket. Each major airline alliance has their own version.
You can fly around the globe over a period of up to 1 year, and make 3 or more stops anywhere. It's sort of like a bus pass valid
on all the carriers of that alliance. You don't even have to advance book, except for the first leg. They're about the same price
as an intercontinental round trip. For Skyteam, http://www.skyteam.com/EN/benefits/aroundTheWorld/index.jsp


Most important advice:

Relax. Allow plenty of time, or even better, an extra day here or there. When in the "travel" part of your vacation,
you're in the hands of and at the mercy of others. Try not to freak out at every uncontrolled event that affects you. No matter
what happens, it's very unlikely that you'll die. If things really go haywire, prioritize, and deal with one thing at a time.

Don't travel on a shoestring budget. When you travel, you are accepting a small amount of financial risk. The worst
travelers I see are those so broke, they can't afford to make a phone call, let alone an unanticipated meal. If you're buying a
new Audi, this shouldn't be a problem. Don't let an unexpected hotel stay (due to a travel agent or airline screwup) ruin your
whole trip. Pay the man and deal when you get home. If you're the type of person who is unable to control their emotions when it
comes to money matters, then international travel is not for you. Buy your Audi off the lot and take your vacation at DisneyWorld.

If you can stay loose and plan right, then Europe is every bit as beautiful as the pictures and you'll enjoy it and want to go
back.

Quattrings
09-25-2007, 05:44 AM
I just got an email from the representative in Bremerhaven this morning. Gives us an idea of ship date/time to the West Coast. Appears that a ship leaves port every Thursday and must drop off by Monday of ship week.


"As per schedule from the shipping line there are the following both vessels from EMDEN to SAN DIEGO at the moment (we need the car 3 days before shipment in Emden):

Departure date (Emden):____________________Arrival date (San Diego):

18th of October____________________________8th of November
25th of October____________________________15th of November
01st of November___________________________22nd of November

ATTENTION: It is possible that the shipping line will cancel the vessel or change the departure/arrival date."

Gibber
09-25-2007, 08:12 AM

jpc-S4
09-25-2007, 10:34 AM
Very good for "first-timers" who aren't used to the road signs and basic rules of right-of-way (i.e., the whole "priority road" and "car on the right has the right-of-way" thing).<ul><li><a href="http://gettingaroundgermany.home.att.net/auto.htm">http://gettingaroundgermany.home.att.net/auto.htm</a</li></ul>

Roswell
09-25-2007, 12:04 PM
Quattrings, you seem to really do your research... We seem to be going through the same process, both with Euro Delivery and a fully loaded S5 in the first allocation. Unfortunately for me yours has entered into factory production much earlier than mine... I should be able to pick mine up on November 12th, putting me back until Christmas for US delivery.

Do you know if that drop off, shipment is the same for vessels leaving for the East coast? I, like you want it back here asap!

I assume you'll try to drop yours off the 22nd of October?

I'm interested to know everything else you've been able to learn from your dealer and AoA, as my dealer doesn't seem to be able to get very specific info. Kathy Bis says i can pick it up the beginning of the second week... I was hoping to get it friday the ninth, though... Any idea who i could ask questions like that? and if i can somehow get the Euro headlights with the clear blinkers? i can't stand the amber US spec ones.

Quattrings
09-25-2007, 02:42 PM
It seems we are in the same process! I'll try to answer your questions the best that I can. To be honest, I dont get a lot back from the Audi corporate level. Sometimes they answer my emails, other times they just ignore me or at least it seems. Communication is super flakey.

The best thing to do is to contact your drop off point directly using email. Those guys are great and you can get an answer near the same day. I believe that East coast shipping occurs once a week as well, so you should be okay on that one. All Audi cars destined to the U.S. are leaving through Emden, DE.

We think the same on the amber blinkers - lol I never liked the amber setup and prefer the cleaner look of the Euro lights, I asked Audi if I could buy them from them on the car and they stated the car Must have US_spec lights. I needed to order springs anyway so I contacted madaudi.com and they were able to get me the HR springs and euro headlights together. I have them both ready to go but I still need a car to install them on... I did not want to risk removing the amber on this car and decided to go the right way and replace the entire housing. Of course the internals need to be attached but it's pretty simple. Good luck, let us know how it goes!

cit1991
09-29-2007, 03:01 PM

GrussGott
10-23-2007, 10:28 PM

hillrider
03-24-2009, 05:43 PM
Thanks so much for a great FAQ. I'm a bit confused on the VAT: do they just hold the check or do they cash it? When is it due to the dealer--when you order the car or at the 4 week before pickup point?

Gibber
04-01-2009, 10:53 AM
I did my ED Oct of 08 and had an absolute blast. I'm hoping to go back again this summer to pickup a TTS. Here are some of the things I experienced.

GPS - They automatically gave me a loaner at the Audi Forum at pickup. I did get lost using it. It led me to some bicycle path inside a park one rainy night. Luckily it was dark, so no one could see me driving down the staircase to get back on the road.

Car Loan - I did a car loan thru USAA told them exactly what I was doing and they were fine with it.

VAT - The dealer never even cashed my check. He figured it would be more trouble than it was worth to hold my money for a month or so.

Delivery Time - This is the zinger. From drom off in Frankfurt to delivery at the showroom was 21 days.

Airport Pickup - We flew into Frankfurt with the intention of taking the ICE train. Kathy Bis offered to have their driver pick us up for the 2.5 hour drive. How could I resist. It was the A8. I got alot of good tips on driving RAPIDLY on the Autobaun.

For anyone even remotely thinking about doing it I would heartily advise it. Traffic in Paris is a bitch, but that is what the underground is for. The only issue I had was at the border crosing into Bern Switzerland. They wanted to see all of the papers, and asked me if the car belonged to me.

TIME89
04-20-2009, 06:17 PM
We was lucky - no one ask for our documents true all trip. Some hotel parking is so narrow, that it take hole family to help me parking. Got my first bumper scratch in Milan on hotel parking.

I have NAVY in my car and I must say - it's a GOD help to driver.
First time I open throttle on the way from Munich to Zurich - 4 ppl +lagge - 125+ mlh - I was so proud of my self until I get pass by A8 doing at list 150 mph.
Parking is a problem almost everywhere. We make our reservation and make sure that hotels has a parking. Overnight parking -> 25EU.

Gas Station Germany - first you fill your car, then move your car to the parking and back to cashier to pay.

Freaking pay tollway every 5-10 ml in Italy, France.

Driving in Italy is not that bad - if you from big metropolis like LA or NY - you will be fine.

TIME89
06-02-2009, 06:24 PM
To old timers:
Length of delivery process in Audi Forum?
Factory tour before or after delivery?

rubinjos
06-04-2009, 11:56 AM
Ok...I am very interested in making the move to Audi from BMW. I also am on the fence about doing ED. Main reason is to save money. Secondary is to have a cool long weekend away with a friend. My prospective dealer is doing his best to talk me out of it (because they don't make much on sale, lots of work, blah blah blah.) Offered to sell me Q5 for 5% under invoice w/o doing ED (hope I didn't just break forum rules). With the state of things in the economy, I would imagine I could talk them down even more - to say, 1000-1200 over Invoice in a normal domestic sale.

Can anyone fill me in on what additional savings there could be by doing an ED that would be above and beyand (and economically beat) a hypothetical deal of approx 1000 over invoice w/ domestic deliver?

It was so much clear with BMW. I worked a deal with them for 1000 over ED invoice price (which is a much lower number than Domesic delivery invoice). All the options were ED invoice price. And I saved a lot of the BS fees (advertising). Great deal, but I am starting to feel you cant do as good with AUDI.

Comments please.

TIME89
06-04-2009, 12:42 PM
Ok...I am very interested in making the move to Audi from BMW. I also am on the fence about doing ED. Main reason is to save money. Secondary is to have a cool long weekend away with a friend. My prospective dealer is doing his best to talk me out of it (because they don't make much on sale, lots of work, blah blah blah.) Offered to sell me Q5 for 5% under invoice w/o doing ED (hope I didn't just break forum rules). With the state of things in the economy, I would imagine I could talk them down even more - to say, 1000-1200 over Invoice in a normal domestic sale.

Can anyone fill me in on what additional savings there could be by doing an ED that would be above and beyand (and economically beat) a hypothetical deal of approx 1000 over invoice w/ domestic deliver?

It was so much clear with BMW. I worked a deal with them for 1000 over ED invoice price (which is a much lower number than Domestic delivery invoice). All the options were ED invoice price. And I saved a lot of the BS fees (advertising). Great deal, but I am starting to feel you cant do as good with AUDI.

Comments please.
Good luck!
I try to get some answers here for long time - no one replay.
I only find out that for Audi ED discount is 5% of MSRP and then how good you talk to your local salesman.
You have to buy airplane tickets, Audi pay for first night hotel in Ingolstadt and you have 15 days from pick up date (BMW- 14) . and you have to write check for VAT tax.

Drop off location the same as for BMW outside Germany.

rbt
06-05-2009, 12:33 PM
Ok...I am very interested in making the move to Audi from BMW. I also am on the fence about doing ED.
<snip>
Comments please.

With the economy as it is and many dealers trying to move inventory, it would probably not make great 'economic sense' to do ED today if your motivation is pure dollars and cents (and minimal effort).
That being said, I can tell you if you are an enthusiast and like travel, the total value of the ED experience is well worth it, even if you got no better than the listed 5%-off-MSRP ED official pricing. It's a great deal of fun and you'll remember the experience for years.

TIME89
06-05-2009, 01:25 PM
With the economy as it is and many dealers trying to move inventory, it would probably not make great 'economic sense' to do ED today if your motivation is pure dollars and cents (and minimal effort).
That being said, I can tell you if you are an enthusiast and like travel, the total value of the ED experience is well worth it, even if you got no better than the listed 5%-off-MSRP ED official pricing. It's a great deal of fun and you'll remember the experience for years.
rbt,
If you pick up your car in Germany - can you answer my questions:
How long is delivery process and when to schedule factory tour - before or after delivery?
And correct me if I'm wrong - Audi paid for 1 night hotel in Ingolstadt.

rbt
06-06-2009, 08:22 PM
rbt,
If you pick up your car in Germany - can you answer my questions:
How long is delivery process and when to schedule factory tour - before or after delivery?
And correct me if I'm wrong - Audi paid for 1 night hotel in Ingolstadt.

The tour & museum are completely optional. If you really wanted you could do the delivery in an hour or less and be outta there. Most folks do the tour first, then delivery. You don't have to go out of your way to schedule the tour if you want to take it, they set it all up when they set up your final itinerary. But the tour starts at a pre-determined time (depending on how big the expected crowd each day), so they would schedule the delivery slot around the tour time slot. there's time to do everything if you want to do it; even spend all the time you want in the Museum/gift shop after everything else on the itinerary is done. But the factory tour was definitely worth it and I'd recommend it to anyone. Even my wife, a very typical 'girl', enjoyed the tour a lot.
As far as what you'd typically get:
-chauffeured ride from Munich to Ingolstadt
-1 night Hotel in Ingolstadt (or @ Munich airport hotel, if your flight is arriving late)
-Daypass to the Audi Forum restaurant/cafeteria, which has all kinds of tasty food!

TIME89
06-07-2009, 12:19 PM
The tour & museum are completely optional. If you really wanted you could do the delivery in an hour or less and be outta there. Most folks do the tour first, then delivery. You don't have to go out of your way to schedule the tour if you want to take it, they set it all up when they set up your final itinerary. But the tour starts at a pre-determined time (depending on how big the expected crowd each day), so they would schedule the delivery slot around the tour time slot. there's time to do everything if you want to do it; even spend all the time you want in the Museum/gift shop after everything else on the itinerary is done. But the factory tour was definitely worth it and I'd recommend it to anyone. Even my wife, a very typical 'girl', enjoyed the tour a lot.
As far as what you'd typically get:
-chauffeured ride from Munich to Ingolstadt
-1 night Hotel in Ingolstadt (or @ Munich airport hotel, if your flight is arriving late)
-Daypass to the Audi Forum restaurant/cafeteria, which has all kinds of tasty food!
Thanks.

relidtm
07-14-2009, 09:57 AM
so let me get this right, they give you a ride back from the drop off point?
Because the way I understand it is they pick you up from the airport, but how do you get back? and for the gps do they give you one as a loan? how do you give it back at the drop off? or to the driver? I am very interested in doing this, so I was wondering about that. thanks

rbt
07-20-2009, 04:40 PM
so let me get this right, they give you a ride back from the drop off point?
Because the way I understand it is they pick you up from the airport, but how do you get back? and for the gps do they give you one as a loan? how do you give it back at the drop off? or to the driver? I am very interested in doing this, so I was wondering about that. thanks


I don't think there are any fixed accommodations past the dropoff point. Others may have had different experiences. if you drop off back @ Audi Forum, you can hop on a train at the Ingostadt station and be back in Munich (or the airport, I suppose) pretty easily. Not a huge deal. I think there is also a dropoff office right in Munich, if that's where you are staying the night before departing the country. you'd leave the GPS w/ the dropoff office folks.

TIME89
07-21-2009, 08:46 AM
so let me get this right, they give you a ride back from the drop off point?
Because the way I understand it is they pick you up from the airport, but how do you get back? and for the gps do they give you one as a loan? how do you give it back at the drop off? or to the driver? I am very interested in doing this, so I was wondering about that. thanks
No, no ride back after drop off.
They pick up you at airport (or train station). Audi pay for one night hotel. You drive let's say to Nice. Drop your car in Nice drop off location. From there walking distance to Terminal 2 of Nice airport or take a taxi to your hotel in Nice. You live navigation in drop off office.

david_in_sf
07-24-2009, 05:03 PM
I'm thinking of doing ED on a 2010 Q5.

I'm curious to know if you get a loaner GPS even if your car doesn't have the NAV option?

TIME89
07-30-2009, 01:42 PM
I'm thinking of doing ED on a 2010 Q5.

I'm curious to know if you get a loaner GPS even if your car doesn't have the NAV option?
Send them e-mail. They promptly response to every question I ask about Q5 ED.

Marjorie - auditalk@audi.com

TIME89
01-28-2010, 11:36 AM
Ladies and gentlemen!
It is a pleasure and a great honor to tell you something:
Hello TIME89,

We realize the Audi World Forum is a popular and important means of sharing information and experiences regarding the Audi European Delivery Program, and as a result, we would be more then happy to provide information for you to post on your site. Perhaps a "FAQ"document from Audi of America with the latest information would be helpful to your readers? Please let us know if this would be of interest to you, and if so, feel free to forward any questions that you feel will assist your site with providing accurate and current info.

Kind regards,
The Audi European Delivery Program

Rajputra
01-28-2010, 11:44 AM
That's great news...thanks TIME

CrazyIvan
01-28-2010, 02:10 PM
Finally! That's great news. I got a 2010 version of resource guide. Waiting on email to come in. Will post shortly.

TIME89
01-28-2010, 03:07 PM
Finally! That's great news. I got a 2010 version of resource guide. Waiting on email to come in. Will post shortly.

Please, do not post document on "AudiWord" forum.
Audi specifically request to remove this document from our forum . Just use PM to send this document to requested party.
Thank you.
The "2010 Dealer Resource Guide" is considered an internal company document and we ask that you please refrain from posting it on the Forum for public view. Readers should contact a participating dealer for assistance with any program questions, or contact Audi directly at europeandeliveryprogram@audi.com for further clarification.
Thanks again for your support and we appreciate your cooperation and understanding!

DarthRay
01-28-2010, 08:30 PM
Ladies and gentlemen!
It is a pleasure and a great honor to tell you something:

That's pretty cool! When should we expect such FAQ to be posted?

Thanks!

TIME89
01-28-2010, 10:06 PM
That's pretty cool! When should we expect such FAQ to be posted?

Thanks!
As soon as I get it + 1 min ! :)

EDIT: :confused:

The European Delivery Program is currently in the process of creating this document to include in future updates to the Audi website. Once it is complete we would be more than happy to provide it for your Forum posting as well. In the meanwhile, please ask your readers to visit the below link to the Audi website for the most accurate and up to date program information.
http://www.audiusa.com/us/brand/en/exp/audi_culture.html

Kind regards,
The Audi European Delivery Program

TIME89
02-09-2010, 03:09 PM
In case you find a cosmetic (or another defect) during delivery in Audi Forum

Your vehicle will be factory inspected and detailed in Ingolstadt prior to delivery. In the rare event there are cosmetic issues, the Audi Forum will make all attempts to rectify the matter within their means prior to your departure. All other issues must be addressed with your dealer once your vehicle is shipped back to the US.




Regarding transportation:

The program includes pre-arranged transportation from the Munich Airport or the train station in Munich. Transportation will be via taxi for the short distance if arriving via train in Ingolstadt.
Thank you.
https://mail.google.com/mail/?account_id=inemer%40gmail.com&view=att&th=126b4d15bdf6006c&attid=0.1&disp=emb&zw

TIME89
02-16-2010, 10:13 AM
We got FAQ's from AUDI ED!!!!!!
Hello TIME89,

As previously mentioned, attached you will find a FAQ's document which lists the most updated Audi European Delivery Program information. Hopefully adding this information on your site will help address many of the reader inquiries posted on the Audi World Forum.
Although our program is continuously being reviewed for improvements, please advise your readers to consider this information accurate and most up to date as of Feb. 2010. Any changes to the program will be reflected in future updates to the Audiusa website. Thank you again for your cooperation and patience.

Kind regards,
The Audi European Delivery Program



________________________________________
https://mail.google.com/mail/?account_id=time89q5%40gmail.com&view=att&th=126d7e109c13eb54&attid=0.0.1&disp=emb&zw

CrazyIvan
02-16-2010, 12:40 PM
We got FAQ's from AUDI ED!!!!!!

Finally! Now I just hope that they will keep us updated on the regular basis as well.

TIME89
02-16-2010, 12:58 PM
Finally! Now I just hope that they will keep us updated on the regular basis as well.
After reading all Q&A I didn't find any new information.
On weekend I read ED documents for 2009 and 2010 and find only few small changes in 2010.

CrazyIvan
02-16-2010, 02:10 PM
After reading all Q&A I didn't find any new information.
On weekend I read ED documents for 2009 and 2010 and find only few small changes in 2010.

The only thing I found is the iPod cable. But CFGTTS already confirmed it for us. The cable is not included when you pick your car in Ingolstadt. So either ask your dealer for a loaner, bring SD cards or buy one at the forum. It also doesnt clarify the details like floor mats: included or not? if yes, do you leavw them with the car or take them with you?

But, yeah, not really informative.

P.S. Somebody is picking up the car this Thursday. Maybe he can give us the most up-to-date info on the process.

TIME89
02-19-2010, 08:45 AM
No personal belonging or vehicle accessories should be left in the car during shipping....factory ordered items are fine, but any additional items that may be in question (safety items or extra mats) should not be left with the car.



https://mail.google.com/mail/?account_id=inemer%40gmail.com&view=att&th=126e6f9b98ed3b2a&attid=0.1&disp=emb&zw

TIME89
03-02-2010, 08:49 AM
ONE MORE REMINDER TO ALL:

If you're using the autobahns in Austria and Switzerland, they are toll roads. You'll have to purchase your toll sticker (vignette) before entering the autobahns in those countries. They're not that expensive (less than $20) but are another good reason to stay on the secondary roads where the scenery is MUCH better.

http://www.bimmerfest.com/photos/data/3161/PA090237_Large_.JPG

IbisTDI
05-05-2010, 01:37 PM
Does anyone know about the supposed Green Zone badges that are required? We are traveling through Munich and it appears it is in the zone...

http://www.umwelt-plakette.de/int_england.php?SID=b2684931e9a6390638f027a7667c4c da

TIME89
05-05-2010, 01:46 PM
Does anyone know about the supposed Green Zone badges that are required? We are traveling through Munich and it appears it is in the zone...

http://www.umwelt-plakette.de/int_england.php?SID=b2684931e9a6390638f027a7667c4c da


http://www.bimmerfest.com/forums/showthread.php?t=368929
You welcome!

IbisTDI
05-05-2010, 03:08 PM
http://www.bimmerfest.com/forums/showthread.php?t=368929
You welcome!

Thanks, so I guess that leads to the next question, is Audi supplying this with their cars like BMW does? Ingolstadt is outside of the Mittlerer ring, so you wouldn't need it to drive around the factory. I would assume the answer is no and I need to get one...

TIME89
05-05-2010, 04:49 PM
Thanks, so I guess that leads to the next question, is Audi supplying this with their cars like BMW does? Ingolstadt is outside of the Mittlerer ring, so you wouldn't need it to drive around the factory. I would assume the answer is no and I need to get one...
Send e-mail to Audi ED - but my guess as yours - NO!

CrazyIvan
05-06-2010, 07:15 PM
Send e-mail to Audi ED - but my guess as yours - NO!

Guys, you are incorrect! Audi DOES give you the umwelt plakette sticker but you dont have to put it on. I still have mine, take a look:

IbisTDI
05-06-2010, 07:19 PM
Guys, you are incorrect! Audi DOES give you the umwelt plakette sticker but you dont have to put it on. I still have mine, take a look:

Awesome! Thanks for following up! But man, I am going to have a HARD time reading that brochure. Guess that is 20 Euros I will save.

TIME89
05-06-2010, 07:53 PM
Awesome! Thanks for following up! But man, I am going to have a HARD time reading that brochure. Guess that is 20 Euros I will save.
Thanks for the info! ;)

funmom
05-10-2010, 04:32 AM
Thanks, so I guess that leads to the next question, is Audi supplying this with their cars like BMW does? Ingolstadt is outside of the Mittlerer ring, so you wouldn't need it to drive around the factory. I would assume the answer is no and I need to get one...

They give you a green sticker when you pick up your car at the factory as part of your paperwork. I placed mine in the front windshield. I used mine in Munich too.

patinsd
05-10-2010, 07:32 AM
I don't think I get the sticker when I picked up the car March 11 but I did not ask for it so I will check if it's in my file .

Oggie
05-19-2010, 09:22 PM
Does anyone know whether ED is being offered in Canada? I thought I had seen it on the Audi Canada website.

TIME89
09-14-2010, 08:36 AM
Audi answer in red

Hi new user here
me and my wife we own an audi tt 2002 roadster 225hp and i just test drove the 2011 audi s4 and fell in love with.I want to order one in the spring for june 2012 ED to enjoy a nice vacation tru Europe.
Confusing part is that on audi's website the price off audi ED is MSRP - 5% but that implies that i cant really negotiate the price. Any of you maybe have a different experience that can share and yes I know its different from dealer to dealer. BMW ED program is much more explicit and allow you to negotiate the price and then substract the 7% discount for ED so overal you really take advantage of nice discounts. Now, please don't missunderstand me, not trying to get ED for the 5% but for the experience, but i do want to know how I have to deal with the salesperson and how much negotiating room I have. Researching the internet for Audi ED forums ,websites etc, I stumbled upon a pdf document called "Dealer Resource Guide" May 2009, in witch is specified that dealers should place the order not the factory the way the usually do, but to the AoA .They also have to apply for the "program incentive" aka 5%.
That means that dealers get that 5% from AoA back and we should have room for negotiations.So common sense will be to negotiate whatever % over dealer invoice then substracting 5%.... Just trying to find out if any 1 did that or your experience negotiating.
Thx a lot in advance for your input !
Audi recommends a customer discount of up to 5% on most models sold via the European Delivery program (3% on the A3 and no discount for the R8). However, as there is no special dealer pricing for these vehicles and they are invoiced to the dealer as any other model, it is ultimately up to the dealer to decide what percentage of discount they would like to extend to the customer. Many factors may play a role in the dealers decision and ability to negotiate, including allocation, size, location,etc.

In addition, since these vehicle sales do not qualify for any of the standard margin and bonus payments, the program does offer a small incentive to the dealer depending on the model. This amount is much lower than 5%

I regret to see that in recent years of financial crisis many manufacturers have done cost cutting by reducing warranty periods, maintenance commitments (one now has to pay for Audi Care), and on-time commitments.

I still hope that the Audi I ordered will be good old German engineering, but I'd like to have some options in case of complications. Speaking realistically and unemotionally in the case of ED, it would be interesting to know:

- where in the purchase contract did Audi GmbH, Audi USA, or your local dealer commit to deliver the car to you on any schedule? Did they provide you with any statistics over the last few years (average and standard deviation)?

The normal program lead-time is 3-4 months from order inception to delivery. Audi will notify the customer or dealer immediately if an issue with the delivery date becomes apparent. Once the vehicle is finished production as in assigned a VIN, the Audi Forum will confirm the customer's requested delivery date.

at what delay time is one of the above 3 companies willing to share the financial burden with the person placing the order?
-The Program recommends that travel arrangements are not made until the delivery date is confirmed. However, in the rare event a delivery date is postponed or delayed, the Program will discuss the issue and do its best to accommodate the client on an individual basis.

for a non-ED order one can withdraw one's deposit; what back-out options and deposit recovery does ED offer after pickup in Europe? say if the car breaks down during one's European trip, if the odometer shows 1,000 additional miles since you returned it, if it got damaged during transport, if it takes 6 months to get to its US

-Euro Delivery Cancelations prior to delivery are handled as any other order cancelation via the dealer. As all vehicles sales are finalized and financing/leasing is secured in the US prior to the delivery, all program vehicles are considered sold when delivered and driven from the Forum in Ingolstadt. Mobility insurance is a benefit of the program available in the event of a breakdown in addition to the vehicle warranty, and all vehicle are covered under tourist insurance while in Europe. Standard Audi shipping insurance applies while transporting to the US. Severe odometer differences and extended shipping times of 6 months are extreme and have never occurred in the history of the program. This would be addressed individually if they were to occur.

Kind regards,
The Audi European Delivery Team

ljbmixer
10-06-2010, 11:21 PM
Timeline for my ED of an S4 (summer tires) might fall in mid Dec...

Planning Munich drop-off, with visits along Romantic Road (Rothenburg ob der Tauber to the north and Neuschwanstein to the south) beforehand. Since I've been to many places in Germany before, mainly wanted the ED experience at the factory, had some airlines miles to blow, and rather spend the car discount on a quick vacation.

Does Audi help you find a place to rent winter tires? What is the chance of precipitation, or worse, snow during this time of year?

Bimmer folks got http://www.edwintertires.com/ but no mention of Audi compatibility.

TIME89
10-07-2010, 08:33 AM
Timeline for my ED of an S4 (summer tires) might fall in mid Dec...

Planning Munich drop-off, with visits along Romantic Road (Rothenburg ob der Tauber to the north and Neuschwanstein to the south) beforehand. Since I've been to many places in Germany before, mainly wanted the ED experience at the factory, had some airlines miles to blow, and rather spend the car discount on a quick vacation.

Does Audi help you find a place to rent winter tires? What is the chance of precipitation, or worse, snow during this time of year?

Bimmer folks got http://www.edwintertires.com/ but no mention of Audi compatibility.
Right - bimmer get their tire from Edwin tires. My only suggestion - contact Edwin and see what they can offer. It' against the law in Germany drive on summer tires when snow outside.

jdwk
12-13-2010, 02:54 PM
Why would a bank care where you picked the car up? The VAT obviously will need to be cash, but I assume you pay the dealer not Audi for the car, and they would certainly take a bank check.

patinsd
12-13-2010, 03:03 PM
Why would a bank care where you picked the car up? The VAT obviously will need to be cash, but I assume you pay the dealer not Audi for the car, and they would certainly take a bank check.

They took a bank check from us and cashed it 4 or 5 days after .
As soon the car was returned at the port ,I stop by the dealer and they write me a check .

jdwk
12-13-2010, 03:17 PM
They took a bank check from us and cashed it 4 or 5 days after .
As soon the car was returned at the port ,I stop by the dealer and they write me a check .

The initial FAQ says you can't get a car loan for ED. Just saying that doesn't seem right.

Q: Can I do this with a car loan?

A: Not that we know of. If a local bank or credit union is willing to give you a loan knowing it's for ED, then
maybe you can.

Francism@att.net
12-14-2010, 06:08 AM
The initial FAQ says you can't get a car loan for ED. Just saying that doesn't seem right.

I'm not sure why, I think it has something to do with name on the title and who the car is registered to while you're there. Having a lien probably complicates things. Dealers will take any type of money you have. I got two bill of Sales, one before I went for Germany with the price of car including 19% VAT, then a new bill of sale when I picked up the car here in USA with the price of the car plus sales tax and the new actual odometer mileage documented.

ljbmixer
12-20-2010, 09:11 PM
I was allowed Audi Financing or outside financing from whatever bank I wanted (including my Credit Union) or pay cash in full, since those were all options on the table.

I ended up picking a Lease through Audi Finance...

The initial FAQ says you can't get a car loan for ED. Just saying that doesn't seem right.

ljbmixer
12-20-2010, 09:34 PM
Right - bimmer get their tire from Edwin tires. My only suggestion - contact Edwin and see what they can offer. It' against the law in Germany drive on summer tires when snow outside.

I got lucky. Audi Ingolstadt, upon telling me how "illegal" it would be to drive with Summer Tires, tried to send me to the tire shop next door and spend €1,400 for a set of tires that no one knew if I could have shipped home. Instead, I asked Audi why my SA and AoA ignored several emails I sent requesting to provide assistance in preparation before arriving in Germany. I told them it was quite irresponsible for them to drop this on me now that I was sitting in the Delivery Hall with everything all planned out. What if I chose to drive off with the Summer Tires? And the insurance being meaningless? Audi Ingolstadt made special accommodations for me and replaced the tires with Winter Tires which they said I'd have to keep as substitute once the car gets shipped to the U.S. -- fine by me as long as they didn't have any export/import compliance or customs issues now that a piece of equipment has changed. I'm glad Audi worked this out! We'll see when I get the car in several weeks...