A little background...

I walked into Millennium Audi in Houston TX in March of last year and put down a $2000 deposit on an RS4, gaining myself first place in line. Louie, my salesman, assured me that we'd get an order placed the first day orders could go in. Great.

Didn't hear anything for the rest of 2005, but that was okay. Not exactly proactive on the dealer's part, but I knew orders couldn't go in yet, so I didn't mind. But when the first day for orders rolled around about a year later, I figured it was probably a good idea to give them a call and make sure it went in.

"Hi! Could I speak to Louie please?"
"He won't be back for at least two weeks."
"Uh, what? He's supposed to place an order for a car for me today."
"Oh. He's in the hospital. Let me have a manager call you back in a few minutes."

So after a few minutes turned into a few hours, I called them back. Got to talk to a manager this time. He told me no worries, they'd placed orders for two RS4s that morning, and one of them was mine. I got him to scrounge up the commission number for me and went on my way.

No more contact for a couple of months. Once someone here reported a potential delivery date for his car, I figured it was a good time to call up Millennium and get them to look up my order in AccessAudi and tell me if I've got a delivery date, too.

"Hi! Could I speak to Louie please?"
"Uuuuuh, Louie doesn't work here anymore."
"Oh, great. He's supposed to be getting me a car."
"Let me have a new sales contact call you back in a few minutes."

A few minutes turned into nearly 24 hours, and I got a call back from a new salesman. On the upside, he seems to be a nice, competent guy. On the downside, the dealership doesn't have a clue who I am. In 24 hours, they haven't found any evidence of my $2000 deposit. Turns out they were looking only at 2006 deposits. I'm sure they'll find it (and I've got proof if they don't), but the point is they're not coming across as too competent here.

So I finally get back to the initial question about which I called in the first place.

"Can you look up this commission number in AccessAudi and tell me its status?"
"Oh, well, no one ever put a name on the order, so it never went into production."

*smack* You've got to be ****ing kidding me.

So, here it is, maybe a month or two before RS4s are supposed to arrive, and my dealer doesn't know who I am, lost my salesman and didn't bother telling me, doesn't have any evidence that I ever gave them a deposit, and never got a name on my order, and Audi isn't even thinking of making me a car yet.

My new salesman assures me that he'll do whatever he can, but I doubt I'll be seeing an RS4 before at least September, if ever.

Great job, Millennium Audi. You're trying really hard to make sure my next car is a BMW.

Sorry to hear about that. I thnk they should knock some $'s off or something.

On a side note, I feel somewhat vindicated acting like a psycho-bitch girlfriend and e-mailing my dealer on a weekly basis.

That made me laugh. Especially since I have been doing the same thing.

I think the first 250 will sell fairly quickly, but you should be able to find one after that. If you are looking for phantom black, I am pretty sure my dealer left my initial order in the system when I accepted an earlier car.

I'm not going to do anything until after my new salesman has had an opportunity to mop up the mess. He's assured me he'll do whatever he can, and I'll give him that chance. Aside from everyone else at the dealership being incompetent, I don't yet have any reason to believe this guy is. If he can get me a car in a reasonable amount of time, he will have a friend in me. :-)

I'm hoping that since the order actually *is* in the system and just hasn't gone to production that they may be able to get it done fairly quickly, but gone are my hopes of having an RS4 for the summer.

The local Audi enth. community in Houston (my self included) all migrated toward Millenium when it opened....great new dealership, great GM's, great service manager and Louie amongst others all hand picked from various other dealers....they all shared our passion and supported our community, Show and Shines, BBQ's, enth. meets, GTG's, fund raisers....cart blanc at the dealer etc....Anyone and everyone who was interested in an Audi in the Houston, hell TX area we refered to there.....who knows how many cars we sold in referals....hell I just bought two myself in April and December from Louie. Anyway...since then....every single person and reason that we all migrated and gave business to that dealership is GONE. GM's have turned over twice now I think, same with Finance guys..Reps (Louie) and Service Managers (Steve) treated like ****....the dealership is no diffrent then Momentum and Advantage West now. Its truly a DAMN shame, they had a great thing going....

maybe Louie got gonorrhea from fcuking too many whores with the money you gave him. so it's all your fault.

The point wasn't that I'm concerned about my money. The point is that it takes a pretty incompetent dealer not to have any idea who's given them money.

honestly, I wouldn't worry about it. I think there will be cars, yes even 'launch' cars, available for those who want them. maybe not at that dealership, but....somewhere.

Momentum audi in houston seems to have a decent reputation. I bought my old TT from them 4 years ago and had no problems. ask for Yuri, I think he's still there.

not yet by an Audi or bmw dealer. And ever since that benz order debacle, I've made a point to always have a contigency plan, or a backup order for every car order I place... not to mention hound my dealer and get periodic printouts to prove my orders are in the queue.

If they can't make it right for you, you should call AoA and express your discontent with this dealer... it may not get you an RS4 any sooner but dammit, you deserve to yell murder.

<center><img src="http://myspace-450.vo.llnwd.net/00432/05/47/432557450_l.jpg"></center><p>
* No this is not me. ;)

colors ... salesman eventually said the car was on the boat, was arriving within 2 weeks. Next thing I know, salesman is gone, manager says he knows nothing about my car being on a boat etc. I then waited 6 more weeks to get the car. I think the dealer gave my car to another buyer, having the opportunity by virtue of my salesman no longer working there, and made me wait. See if there is a way to get info as to specifically what cars were ordered by Millenium ... would be interesting if a 'clone' of yours was ordered by them, who the buyer is, and what price is being paid!

I can get you hooked up. My name is Blake Fitzgerald. I work at Audi West Houston. Only a short drive. I have RS4's on order and available. Give me a call (281)899-3400. You'll be treated much better. Don't hold it against Louie. He's a great guy. It's not him that's the problem. There's a reason no one who started when that place opened is still there after only a year. Believe me i know from experience.

well damn, that sucks. do you have a list of options that it came with, so i can tell you if it does come in? just in case it was made. the accessaudi website has been kind of goofy lately &amp; might not have shown it. there are suppoesedly some rs4s at the port already.

are you the guy with the delorean?