09-04-2007, 11:33 AM
I just wanted to find out what others' experience has been at the end of lease since my 24-mo 2.0T lease was my first lease ever. I am a little surprised that no one from AoA or my dealership called to earn my business again. I got a form letter informing of my options and I got a voice mail from SGS Auto Inspections while we were on vacation to schedule an inspection. But in none of the paperwork did I see anything that would earn my loyalty. I know some people say AoA will waive dispositon fee and offer loyalty reabtes or other incentives to earn your business, but I got none of that in writing or via a personal contact. The time to tell people about this stuff is a few months before their lease is up as they begin shopping for their next vehicle.
I would think they would try harder to retain an existing Audi customer but perhaps this is the norm for other brands too.
09-04-2007, 12:57 PM
Same here - no personal contact whatever. When I called AoA to ask if they would budge on the sell price the answer was "no" and it was only then that they told me that if I had a confirmed order for a new Audi I could extend the current lease up to 6 months. They repeated what was explained when I leased the car 2 years ago that I would not be charged for the disposition fee if I bought or leased another Audi & that the security deposit on the replacement new Audi might be waived, depending on the special offer I was taking advantage of. There was no contact from the dealer and nothing else to offer me an incentive to get another Audi. I may get another Audi anyway.
09-04-2007, 01:09 PM
I am not saying they should necessarily give you all kinds of financial incentives, but they need to make the customer feel like they are wanted back for a first crack at earning their business.
My feeling from the way they have handled my lease return is that they could care less what I do.
09-04-2007, 01:33 PM
And I'd actually like to buy the car out---just not for the residual price!
My dealership runs deals though and target people with cars over 4 years old to invite them in for 'special' sales which is good, but AoA does nothing that I know of.
I am on my 4th Audi and I rarely hear from AoA. For a while they were doing things like getting people to attend these special events. They gave tickets to a tennis event at Madison Square Garden for example which was nice, but then it stopped altogether.
09-04-2007, 05:39 PM
Nearing the end of my third A4 lease. I recall getting offers to stay in the Audi family last two times around. Seems like they could care less what I do this time around... So not getting a new Audi. I have several other cars so I can wait on a good deal, whether it be from Audi or BMW...
09-04-2007, 06:47 PM
MSRP was $39,700... 24/24k lease and I'll be at 25k on turn-in. Buyout is $29,740. A dealer 15 miles from me has an almost identical car with 23k miles CPO'd asking $28,995.
My dealer has offered to accept the car on turn-in and sell it back to me with reasonable markup (I guess $1,000 would be reasonable). He said they pay average value from AFS auctions. I don't know what that is. $24k? $25k? Can't be much more than that in light of the market prices.
I can add CPO for $1600 more. The only thing is I'll have to pay the $350 termination fee, plus $250 for mileage. I have very light curb rash on one wheel, which might add another $150.
At least if I buy it, I will get the benefit of the new tires and new brakes I put on within the past two weeks!
09-04-2007, 09:41 PM
Upon scanning cars.com, your payoff looks pretty close to replacement cost. I'd be inclined to walk and find a new competitive 36mo/36k lease or see if they put yours on their lot. I certainly wouldn't pay $1,600 for CPO stamp on your old car. My 36mo/36k MSRP was 34,620 and tax-included buyout is 20,384. Good luck.