ACL8
04-29-2004, 06:20 PM
As with most people, I've grown to regret the wasted Audi V60 purchase. If the poor integration and voice recognition ("slower please, goodbye") aren't enough, the phone became unusable as a stand alone phone out of the car. Something went batty where the car didn't recognise the phone and the antenna strength went to nil when out of the cradle. I reverted to my old, non Audi v60 while the dealer sent it back to Motorola. 6 weeks later, I got my phone back, and the signal strength still stinks. The antenna signal bars fluctuate, and I got a "no service" light, while my other v60 had normal strength. I called the Audi Advocates and was promptly blown off. He told me this wasn't an Audi problem, but a Motorola or Verizon problem. Therefore, they couldn't do anything. I argued that the phone is part of the larger car unit, and has the Audi label on it. If Audi is going to force a single phone on us, it should stand behind it. After all, the captain of a ship may not have committed a single action of his crew, but he is ultimately responsible for it and has to answer for it. If Audi can't fix it, they need to see that it gets fixed by the appropriate party. He finally agreed to make phone calls to address the crappy phone, but I'm not too optimistic. I cannot believe that the customer service has such an attitude to assess blame elsewhere, while the consumer is left holding the bag. They should take some lessons from Lexus.
Having bellyached about this, I plan to see the Verizon tech tomorrow. Hopefully there is an easy fix for this. The phone does "integrate" with the car now. Maybe this is normal for the Audi phone to have poorer reception - I've never compared phones side to side before. It doesn't excuse the Audi attitude, though.
Incidently, since I've used the non Audi phone for the last few weeks, I've grown to prefer using a headset with the built in Motorola voice recognition. I spend much less time dialing and the clarity is much better.
Having bellyached about this, I plan to see the Verizon tech tomorrow. Hopefully there is an easy fix for this. The phone does "integrate" with the car now. Maybe this is normal for the Audi phone to have poorer reception - I've never compared phones side to side before. It doesn't excuse the Audi attitude, though.
Incidently, since I've used the non Audi phone for the last few weeks, I've grown to prefer using a headset with the built in Motorola voice recognition. I spend much less time dialing and the clarity is much better.