I am in NNJ and curious if your dealer offers a an Audi loaner for you if your car malfunctions under warranty...My dealer says loaners are for scheduled maintenance ONLY. My Beamer dealer provided a loaner for any warranty work.
01-17-2006, 05:12 PM
I now go to Audi of Bernardsville...the BEST dealer in NJ. I always get an Audi loaner (although, 1st time was a 2004 A4 3.0 for a week long repair which was not a service and most recently for my 5000 mile service was a 2002 A6 3.0...not the 'best' loaners). I have purchased from many others (Princeton, Bell and Flemington) and they do not compare to the service I get here, nor did I EVER get an Audi loaner from the others. So check them out.
01-17-2006, 09:51 PM
when a car needs to stay overnight at the dealer. For shorter visits, they do not cover the cost.
$30 a day doesn't really cover the cost of highline same brand loaners (the wear and tear is mind boggling). Sometimes the manufacturer gives the dealers special deals on loaners, but lately AoA has chosen to spend money in other areas.
So it boils down to whether a dealer has deep enough pockets to spring for the upgrade themselves. The sales dept rarely helps, as they are break-even in almost all cases, so it's up to the service dept to make the extra cash for that expense. Often dealers do have some same brand loaners, but those are reserved for preferred customers and even then, often on a first come, first served basis.
If you bought the car at that dealer, and you've seen same brand loaners, and you've given them a fair profit margin on the sale of the car, approach the sales manager and ask them if they can help you out. They will often talk with the service dept and let them know who the "good" customers are.
01-17-2006, 10:16 PM
and my dealer doesnt have loaners from them but do give u basic rent a car from Enterprise. I got pontiac vibe. Enterprise stuff told me Audi is stingy. Anyway, even Lexus give you same brand loaner car for any service or warranty work.
01-18-2006, 12:56 AM
corolla once. That was funny.
01-18-2006, 12:57 AM
01-18-2006, 02:44 AM
01-18-2006, 02:56 AM
Bell is horrible. I purchased 2 Audi's from them (1992 100 S and 2002 A6 3.0) and would never go back. Although the deals I got were incredible....the service is kind of lacking.
Austin A6 3.2
01-18-2006, 06:27 AM
... I always get an Audi loaner (last time a 2.0Tq, before that I had a 2.7T allroad) for warranty or maintenance work. They have a good number of loaners, but you need to schedule your visits if you want a loaner (no problem really and understandable).
They even have a Lady there that does nothing but take care of the loaner cars. I have always reeived cars that were in excellent condition, clean, smoke-free and with enough gas to get to work without having to refill it 500 yards after pulling out of their facility.
Looks like I'm lucky with my dealer.
The local BMW dealer also gives free loaners to any BMW owner that drops their car off for work done at the dealership. For the life of the car.
Note to Audi: If you want to be a premium brand, make sure your dealers treat their customers like premium brand customers. Loaners are part of that experience. No question about that.
01-18-2006, 07:16 AM
This is incorrect...
There is no more money for loaner vehicles coming to the dealers. Dealers now lease vehicles specifically for loaner service from AoA, and now there are rules governing who the dealer can give them to.
Still, different dealers set up a policies that work for them in their markets. Some dealers only give them to people who bought their cars there. Others only for maintainence work. Others only for warranty work. Some dealers have no loaners at all.
A new trend is using a rental company to manage the loaner fleet. Loaner costs are HUGELY expensive to a dealer; most people have no idea how much a typical dealer spends each month on them.
01-18-2006, 07:20 AM
I had a scheduled maintenance I was having done and scheduled a loaner, but when I got there they had run out of Enterprise cars. And this was the dealer I bought the car from. Then when I asked for an Audi loaner since this was there mess-up they said no they only give Audi loaners to A8 owners. So I gave them the idea of giving me a C6 A6 on "extended test drive" for the day. Which makes sense to me since this would be an excellent chance for them to try to upsell me on a new car. The guy thought I was funny. The manager ended up driving me to work in his own car and picking me up when the service was done. PITA dealers.
01-18-2006, 08:08 AM
thought A4's all the time, they were brand new (one had only 50 miles), and in great condition. Oddly, though, they are now requiring me to fill the gas tank before returning the car, whereas they didn't used to... Overall, I'm pleased. It beats Enterprise.
I agree that this is an expected part of buying a LPS. If they treat us like Ford owners, then they may lose us to other brands that understand that service just begins after the sale...
We all understand about dealership expenses, but if Infiniti, Lexus, and Mercedes can do it, then AOA needs to figure out how to compete (I've heard plus or minus reports about BMW)... so if the cost is too high, they need to build it into the price of the car. I don't know a buyer out there that doesn't want loaners when having their car serviced at the dealership.
S4_Cinci (I S'edTFA)
01-18-2006, 08:10 AM
doesn't reimburse them $x / day per loaner vehicle? I would like to understand to better deal with the situation in the future. TIA!
01-18-2006, 09:52 AM
I have one (2006 A4 2.0T) that they gave me for having to swap out a defective CD Player and change an Oil Plug (Recall Issue).
Santa Monica Audi
01-18-2006, 10:44 AM
We give Audi loaners to good customers who buy from us. I'll let the customer pick what they want, as long as I have more than one on the lot. For those people who buy their cars elsewhere, we have a shuttle service or use Enterprise when Audi pays.
01-18-2006, 03:45 PM
depends on the dealer. Last service I got an 03 A6 3.0q with tan interior. It was so filthy, when I got home I got out some Einszett Cockpit to clean off the most essential.
The white cloth as brown when I was done.
01-18-2006, 05:22 PM
01-18-2006, 05:47 PM
that loaners or rentals are provided if the car is held overnight. Loaners are the dealer's discretion otherwise you get $29.95 towards a rental. So April was right.
01-19-2006, 08:53 PM
... Although I did not purchase my vehicle there either. I was there for a couple hours scheduled service of a 'check engine light' and a 'once over' after I'd just purchased the car from a private seller in Rochester, NY, so I thought that was pretty stand-up of them. As I sat and waited I only saw Enterprize vehicles rolling out, not sure if they give Audi loaners out to regular customers at JD's???
01-21-2006, 01:55 PM
At DCH in Millburn the service was great but I always got a loaner from Enterprise (half a day or overnight).
At my first service at Bell in Rahway I got an A4 which was brand new.
I'm ready for another service to get the fuel door fixed and the false battery low issue rectified.
Will post what loner I get.