I've had Stongard on my car for about a month now.
I noticed a chip in the lower part of the front bumper. It's as if this object cut into the Stongard like a razor would to a piece of paper and neatly cut it out without affecting the paint underneath. All that's left is a piece of 3M film hanging down like a piece of loose skin dangling loose.
Is this something I should expect? From what they make the 3M film out to be, it shouldn't cut out like that. But from my discussions with a Stongard person, Stongard "did its job."
Is this normal? To me, it's not acceptable.
10-21-2002, 10:03 AM
they guarantee their products for life IIRC.
That's what I did and what Chad told me after a somewhat "friendly" conversation is that he'd do it for me for one-time only. That such flaking of the material is to be expected. At first, he just offered to file that puppy down which was ridiculous since it leaves the paint exposed. So it's like what's the point?
I went back thinking they'd completely do it for free without question, but it took a lot of discussion to get a resolution here.
I'm somewhat disappointed with Stongard and the back-up to their claims of quality work and guarantees. The dude was actually arguing with me and took it on the position as if he's doing me a favor.
10-21-2002, 12:03 PM
You say it's on your lower front bumper. Is it possible that someone tapped you in a parking lot or while parallel parking?
While Stongard's warranty looks good on paper, I'm fairly certain that it doesn't cover the above types of incidents. I haven't looked specifically at their warranty, but my guess is that they would more likely to cover damage that could clearly be identified as a rock chip, say on the lower part of the hood or something.
That being said, Stongard *should* replace it if they want to continue to maintain their customer base. I've had excellent customer service from them, and will likely continue to have their product installed on future new cars, but I would hope they stand behind thier product.
It does sound like they are replacing it for you, and while they weren't "excited" about their $$ loss, they are doing it. Sounds to me like they maybe don't think it's standard rock chip damage.
I'm all for having them making money. Sales, sales, sales. Everybody's gotta eat.
If it was a scrape from another car or from my poor parking skills, I would've brushed it off and moved on.
I looked at the thing and it's clear that some small object hit it as the tear doesn't start at the edge.
It was a poor move for Chad at Stongard to try and tell me that the film works to tear apart upon debris impact. BS.
They may have relented to offer a replacement, but if this is how Stongard is going to treat post-work service, then I am surely not as enthused as before in spreading the word.
Everyone, please make note of my experience.
10-23-2002, 02:31 PM
I wonder what would happened if you bought a car from UVA, noticed the stonguard was chipping, and took it in?