I just had my tire replaced there and chatted up with the owner Tom Ivey. apparently they've been there over 20 years (who knew!), and he seems fairly honest and like he'll treat a customer well. And they'll even give you a ride to work if your office is close by.

Now that my a4 is getting out of manufacturer warranty, I'm probably going to give them a shot for my next service. I got an extended warranty so if there's a breakdown i'll still take it to HBL, but for maintenance and what not, seems like it'd be a lot less expensive there.

btw, if anybody DOES want to go there, let me know because they give you a $25 discount if you came in from a referral of an existing customer.

And is this the shop that's across the street from HBL?

it was cheaper since i have low mileage, it's still in warranty, and i'm the original owner (that actually save like $400 once i faxed them my bill of sale).

no, this shop is in one of those little joints near eCiti. If you know where the Pizza Hut delivery store is, its in one of the places behind there.

On the one hand, I hope you get your money's worth out of this warranty. On the other, I hope you don't so you don't have car problems.

I'm at 75K now on my car. I just got the timing belt and a whole slew of other maintenance done. To date, I've spent $110 out of pocket for a new ESP button where the text was fading.

I looked into an extended warranty. I just did not forsee spending $2300 (mine was $2500) in repair costs in the next 50K miles. I did not factor in maintenance since the extended warranty does not cover that. Mine would have gone to 100K miles since I would have bought it at 50K. So far (knock on wood), mine has been 100% reliable. It gets taken on long road trips, gets driven around town, goes to the track, does winter duty. It's gotten all its maintenance and has taken care of me.

Good luck with yours.

power steering rack, power steering pump, AC compressor, AC condenser. So fearing i got a semi-lemon, i'm hedging my bets. its like, it's either all the problems have gotten flushed out, OR, it's going to continue giving me problems. Who knows. I wanna keep it another 2 or 3 years, so doing the math, it's cheaper this way than buying a new one now, by a longshot.

supposedly they have a bunch of ex-HBL technicians (not that that's necessarily a good thing).

wow, not even track consumables like brakes? But then again, I'm not good at pulling off: walking into a shop w/ a 2' breaker bar in hand... :-)

I'm talking flat-out repairs. The ESP button was my only one so far.

Hehe, the 24" breaker bar. I really toyed w/not doing it, but figured I wanted the maximum effect.

they're on Tyco road, and on the other side of the street. But they're not directly across HBL, looking at each others' front door.

I shopped them a couple years back when I was looking for a shop to install my H-Sports. Person on the phone told me that a couple of their techs used to work for HBL.