I drove 1 1/2 hours to make my appointment. Audi sent me a letter about a recall for lower control arms. I got under my car, saw cracked boots, and made the apointment.

Well, HBL did not have any record of a recall. Matt, indicated they would do the work. So I went to Starbucks for some java. When I got back, the Matt indicated they could NOT do the work, becuase there was no recall. What a waste!

Matt- "I can't find a recall on your vehicle"

Me- "Call Audi, and check"

Matt- "I can't call Audi"

Me- "You can't call Audi?"

Matt- "I have no way to contact anyone from Audi...but we'll do the recall work for you"

So, I left to walk to Starbucks. After getting back and sitting down...Matt found me...

Matt- "There you are, we can't do the work on your car"

Me- "What?"

Matt- "Here is the 800 number for Audi customer service"

(I guess he could not or would not call)

So I called. I was told that my car was on the recall list, but if they did not find that the boots were torn, they did not need to be serviced. I indicated that I inspected the boots, and they were torn, but HBL would not even look at the car.

What a waste of a morning! Thanks a lot HBL!

Sorry to hear that Jeff. Very unfortunate.<ul><li><a href="http://forums.audiworld.com/midatlantic/msgs/47877.phtml">OFFERING SERVICE</a></li></ul>

;o)

I'd go postal.

Mike

HBL bastages!

sorry to hear

dealership I am calling about, I

acknowledgement as soon as I said I was calling about HBL.

well....a little info was left out of your comment about your je recall. your car is lowered therefore your warranty is voided.

No one at HBL said anything about the car being lowered. I did not leave anything out...they said they did not know of any recall.

They did not, or could not call Audi.

I was told they WERE going to do the work.

Then they said the would not do the work, becuase they said there was no recall.

Sounds kinda like John Kerry....

Account information
Account ID #: 85347
Name: AUDIGENIUS
Status: Active


Forums
Total posts: 1
Off Topic posts: 0
Deleted posts: 0

And, if you work for HBL, why not be a man and tell me the truth, instead of telling lies.

All my paperwork, from Tom Wood, Euromotor works, etc, was there.

NO ONE SAID THE WARRANTY WAS VOIDED, AND, MY CAR WAS NOT IN FOR WARRANTY WORK. IT WAS IN BECUASE MY CAR WAS RECALLED.

They indicated there was not a recall. Audi says there is, and work should be done IF there are cracks in the rubber boots.

You are a liar, Matt!

My brother and I were treated like sh*t when we were shopping for audi's.

Both of us got our Audi's from other dealerships.

Why do dealerships do this?

Making good on your service will bring in more business.

You are only hurting yourself with these types of actions.

"you know of no recall"? arent you guys Audi dealers? What does this say about the type of business you're running?

when I went to look at one, when everything was said and done there was an additional 8k on top of the price. I drove away...the sales guy called me for 3 days straight trying to make it happen. Got a better deal else where. Games

LET ME START BY SAYING I AM NOT MATT...
IT IN FACT WAS IN FOR WARRANTY WORK, ( RECALL..)
AND I AM NOT A LIAR IF YOUR CAR HAS AFTER MARKET SUSPENSION ON IT IT VOIDS YOUR WARRANTY.
I AM AUDI,IN FACT THE AUDIGENIUS SO ANYTHING I SAY GOES...NO RECALL FOR YOU.

Don't let them ruin having an Audi for you.

Mike

horrific service from HBL

not for any service ordeals or anything, its just time

I think the problem is HBL is a huge dealership located in a very rich and populated area. Why would they care about the individual customer when they're selling cars at a high rate?

Warranties are for new cars and cover everything. However, a recall is issued on a particular part of a car that the factory has determined is faulty and lasts as long as the life of the car. It has nothing to do with warranties NOR aftermarket car parts. It is a part that the factory has determined will fail without modifications to a car.

I used to have a highly modified 1985 2-door Jetta, motor swap and all. In late 1999 the dealership honored a 14-year-old recall on my heater core when it failed, because it had not yet been done on my car according to the records with my VIN number.

YOUR HEATER CORE HAS NOTHING TO DO WITH AN ENGINE SWAP. THE JE RECALL PERTAINS TO THE LOWER CONTROL ARMS. VIRGINS4ME HAS AN AFTER MARKET SUSPENSION COMPONENT WHICH AFFECTS THE CONTROL ARMS.SO...IN YOUR FACE BILLY!!!

can say, however, that by posting here and listening to what people have to say about HBL, you are in a position to help fix the issues which we all have mentioned and turn HBL into a place people respect.

This particular customer wants us to replace his control arms. He did not have a recall according to Audi. The recall sheet he brought in was a Xerox copy and his Vin was not on the recall paper.

First, NO ONE AT HBL SAID ANYHTING ABOUT THE CAR'S SUSPENSION.

Second, as an ex-champ car Team Manager, and engineer, we can discuss the ball-joint inclination angle on lower control arms, and how raising or lowering the car, WITHIN AUDI SPECS does not cause damage to control arms.

If a car were lowered such that the ball joint inclination angle exceeds the Audi specs, it could cause damage, but you would also have adverse tire wear.

thats shady. sorry to hear man

Can't say the same about sales though. Just like any dealer, except Lexus of course, their sales dept is infested with bottom feeding scum suckers.

As for service, they've even offered to do things in the past I didn't ask for. They've made some mistakes, but they've usually been corrected. I think once a dealer starts dealing with a modified car, it starts getting ugly. Frankly, I don't blame the dealers for denying many claims.

phone constantly for the 3 days

I think that a lot of people overreact to dealers mistakes most of the time. Hard to get the whole story. You have to keep in mind that each dealer is a seperate business that relies on it's parent company, AoA, for business. Warranty/Service work is a large part of the business. Because of this AoA has to have a balance of keeping customers happy by covering warranty repairs while not covering everything because it would destroy their bottom line.

<b>AMCBimmer:</b> I don't totally blame you for not having known about the recall, I do blame your service manager for not having posted <a href="http://forums.audiworld.com/a4/msgs/2213780.phtml">this letter about the control arm recall</a> in the service dept. Don't <a href="http://forums.audiworld.com/midatlantic/msgs/53816.phtml">delete your posts</a> though, you were defending yourself rightfully... everyone makes mistakes... it's the good people who correct them.

<b>AudiGenius:</b> If you do work for HBL, which I suspect you do, as does everyone else here, you aren't helping out your business by coming in here anonymously.

<b>VirginS4Me:</b> Having known that HBL doesn't have the greatest rep for customer service, I wouldn't have taken your car there for service, especially service where they have the final say about whether it's covered or not.

Audi of America has been clamping down more and more on warranty repairs for parts that are close to aftermarket parts... Chip/Turbo for engine work, Coilovers for any suspension parts, etc... Best thing you can do in this case is go to a dealer where you know a service advisor, tech, service manager... and see if you can get it covered there. I doubt calling up AoA's 800 number will help you because they will first call HBL who will say you're lowered.

Good luck to everyone in this situation.
Roger

Most likely becuase he did lie to me.

In any case, I deleted his name and number, as that was not a good thing on my part.

I maintain that he is in fact a liar and poser...

I called back, and explained the situation again, and I'm happy to proceed in the manor that they asked.

I'm basically going to have the work done else where, and send them the paperwork on it.

They did call this a "dealer" specific issue, that the local Audi Reps are working on...

Matt.

1. Drill down. Ask questions and find out the root of the problem. Why couldn't they do the recall? Why couldn't they call AoA? You could have called AoA from HBL and nailed a solution there. You can't resolve a disagreement until you understand it. Get to the ultimate decision maker before you waste your energy arguing.

2. Don't get personal. Assume that everyone is a reasonable, decent person who deserves your respect. The only justification for dropping that assumption is if you are not treated in the same manner (and even then, think about what good it will do for you to go nuclear).

3. If it seems like someone is acting irrationally, it's either because they are irrational (which is almost never the case) or you are not fully understanding the situation. That could be the other person's fault (they did not explain things well enough), but use #1 to get to the root of it.

Personally, I have had good experiences with the "new" HBL service set up. It's a nice facility and the people seem interested in doing the right thing.

... expect Audi to cover anything that goes wrong with my suspension. Of course, if that's the reason, then that's what you should be told.

&lt;1. Drill down. Ask questions and find out the root of the problem. Why couldn't they do the recall? Why couldn't they call AoA? You could have called AoA from HBL and nailed a solution there. You can't resolve a disagreement until you understand it. Get to the ultimate decision maker before you waste your energy arguing.&gt;

Well, I covered all this. They could not/would not tell me why they could not find the recall. They said they could "not" call AoA. I called AoA from the lobby, before I left, and they instructed me to go to another dealer, due to "issues" with HBL...This was after I returned from Starbucks, after Matt said they would do the recall service...

While I was there, I did not argue with Matt, I just kept asking questions...questions he could not/or would not answer. I asked him to call AoA, and he said he couldn't.

&lt;2. Don't get personal. Assume that everyone is a reasonable, decent person who deserves your respect. The only justification for dropping that assumption is if you are not treated in the same manner (and even then, think about what good it will do for you to go nuclear).&gt;

While I was there, I did not get personal at all. I came on AW, and as you can see, I did not get personal until he came in under an alias, and then himself (which was deleted from the post above).

&lt;3. If it seems like someone is acting irrationally, it's either because they are irrational (which is almost never the case) or you do not fully understand the situation. That could be the other person's fault (they did not explain things well enough), but use #1 to get to the root of it. &gt;

Well, again, I acted rationally when I was there.

I called, made an appointment for based on a recall letter I received. When I got there, he said he could not find the recall under my VIN#. He said he tried two computers. I asked him to call Audi, and he said he couldn't. He then told me he would do the work. I left, to go get coffee.

When I returned, he came up to me in the lounge, and said, he could not do the work because he could no find the recall. I asked again if he had called Audi, and he said he could not. He then gave me the 800 number. I was actually too shocked to argue or say anything, but I did call. They told me that this recall was for NOT for a given VIN# range. They say this happens for some components, like hoses, belts, and control arms that may be manufactured by numerous companies. They are all supposed to be to a particular spec, but they found one group of control arms was not. The recall was for dealers to a. Verify the model and year b. The vehicle was properly serviced c. check for cracked boots. If a-b-c were all satisfied, then the control arms were to be replaced.

One thing I did forget to mention, is that I made one more call prior to leaving HBL. I called a lawyer in indy, and told him about the situation. He had me have the service advise sign on teh recall letter. I did this before I left.

The AoA counselor indicated they were aware of issues at this particular dealership, and directed me to another, in another state. She indicated they would also cover a rental car, if, the recall work was deemed necessary on my car.

Again, over all I was extremely reasonable, but if it lies like a rug, and poses like a rug....

<ul><li><a href="http://1.8t.org/dealers/?m=v&amp;d=31">http://1.8t.org/dealers/?m=v&amp;d=31</a</li></ul>