Which dealer? The guy at the Audi Forum on Park Ave here in NYC said Ira Audi is good? Please let me know, I will be living in Boston and working north on I-93
I want to pre-order a 2009 2.0T A4 with Premium Plus+Nav+Shades/Tip
04-21-2008, 05:45 PM
04-21-2008, 06:30 PM
My car is still pretty new but I bought and just got my 5k service at Audi of Burlington and I've only had good experiences with them so far. I was impressed that they not only listened to my concerns but acted on them, including ordering the necessary replacement parts from Germany for my sagging TT seat - I was very pleased to see that hey did not prevaricate or try to claim it was normal wear and tear but took the time to find out the solution and arrange for it to happen.
04-21-2008, 06:31 PM
04-21-2008, 07:35 PM
04-21-2008, 09:52 PM
But I'm not just kissing sponsors' asses... both are really first-class places. Both have supported the club and its members, have hosted educational events, and really go the extra mile for people (at least if you deal with the right folks there, like Scott Allerheiligen at AoB and Barry Bryant at Inskip).
04-22-2008, 04:38 AM
And from what I know was the first in the country to take delivery of an S5. (October 16, 2007)
I know it's about an hour from Boston but I make the trip whenever I need any servicing. Problem is, you work in the opposite direction. I'm sure local dealers will be good too.
Great dealer with a nice facility. Service is always easy to get an appointment (never had a problem with same day booking) and sales has a few guys who really know their cars, plus they are reasonable.
04-22-2008, 06:31 AM
I used IRA for a couple of years and had no real bad issues...they treated me fine, and have good facilities.
I live in Lexington, just one town south of Burlington, but I NEVER went there for service becuase their service facility was so small. The result is long waits for an appointment, and they have a reputation for making you wait a week ro so for your car to be seen, then finding out that they need to order a part, and then another week or two wait for an appointment to complete the repair. This will eventually change once they finish their new facility, which is supposed to be bigger and better, and more capacity.
Avoid Brookline Audi at all costs...I've heard some nightmares about that place!
Of course, just my two cents...your mileage may vary.
04-22-2008, 08:06 AM
Give my sales guy a call, Rob Kelleher and tell him Greg referred you.
04-22-2008, 09:55 AM
04-22-2008, 10:11 AM
04-22-2008, 11:03 AM
with getting parts
04-22-2008, 01:58 PM
Bought an S6 there, and brought them my friend who bought an S5.
Sales are nice guys generally. Service is unresponsive, rarely have a loaner cars. Also, delivery of car happened with a big scratch on it which still hasn't been taken care of.
04-22-2008, 04:27 PM
the story is that the "IRA" franchises were sold off by Ira himself to someone else, and he bought "prime" in Maine. Then he bought the Clair dealers.
Unless you mean IRA is the same as Prime AUdi.
04-22-2008, 05:27 PM
Thanks everyone! IRA never returns calls etc. - Amazing that in 2008 car dealers can't deal with phone oders/deposits...I will call Burlington.
I miss Champion in Pompano Beach FL - bought 2 A4's there, and friends and co-workers bought 6.
04-23-2008, 08:59 PM
07-16-2008, 06:17 PM
I beg to differ. I have been bringing my 2000 A6 to Clair since it was new.
I always had great service from the service department at Clair. After the change in ownership from Clair to Prime (owned by Ira Rosenberg, who sold Ira Motor group) I noticed a distinct drop in the morale of the staff.
My last experience with them for the 90K mile service, was the last time they will EVER touch my car. In the process of repairing the rear window washer on my Avant, the service tech broke the rear decklid trim, because he forgot to remove a screw. Initially the consultant acknowledged the problem and said that they would take care of it when the part came in. After a month, I called to check on the status of the part and then the consultant and service manager refuted that the tech broke anything, and that the consultant ever said that they would fix it. This went on for 4 months. I finally wrote a letter and sent it to the GM of the dealership and Audi USA.
Prime finally "fixed it" by installing a sheet metal screw through the trim, and into the rear hatch. When I asked what about the new pannel, the service manager claimed that I misunderstood what he agreed to do. I told the service manager that we were done. I was sick of fighting, and realized that my car was now worse off for the effort.
07-16-2008, 06:21 PM
(since they changed to Prime) if I can't do my own repairs and each time has turned out to be great service still.