Took my car in for its scheduled service. I got my car back with huge scratches on the body and the aluminum trim.

I'm really unhappy and wanted to warn people on this forum not to go there or to check your car very closely before and after your service. But I would go to another dealership and save yourself a lot of grief.

I dealt with a guy named George. Seemed nice at first, but wouldn't take responsibility for the damage done to my car.

BTW, I use to be a service advisor there...for a total of SIX days. :-)

for things they damage.

bring it up with the owner of rector. iirc, the owner is at the dealership almost daily.

that may be what happened.

Sorry to hear. I had positive service with George back when he was at Stevens Creek.

I got a job offer right after I started at Rector making over 4X what they were paying me..what would you have done?

done exaclty what you did hahah!

because the exterior damager anyways, could have happened somewhere else....But definitely a good idea to check the car over before and after.

I have had nothing but great experiences with Rector, so I am sorta bummed to hear your experience.

Good luck resolving the issue.

but my experience was at stevens creek, back when it was anderson behel.

i would have bolt.

I am sorry to hear about your experience, and I was definitely tentative after reading your post... but they:

1. Changed my oil and left me a free quart in my trunk.

2. Aligned my wheels and unlike at Royal, when they said they aligned it, <b><i>it was actually straight afterwards.</i></b>

3. Fixed a small tear in my leather seat. I didn't even know dealerships offered such service. The repair is high quality... even at my standards there's nothing to complain about.

4. Washed my car - <b>interior and exterior</b>. It was raining when I picked up the car... most dealerships would not wash if there's rain. Also, it made it easier for me to do a walk around inspection AFTER the service... everything was ship-shape.

5. Hector is a nice guy. I'm going back every 5k. Maybe next time I try out Roger as per Joe's constant reminding. LOL

service driveway is miserable. I finally had to tell him to get out of the car after he stalled it for the third time.

moved up to rector.

damaged by hitting the wall.

buddy when a brand new freshly painted s4 bumper took his car in for service.

comes back with huge scrapes on the front right bumper.

george tells him, it was there alreayd.

bs, what a donkey

to rector.

not surprised that they are having more complaints. they do after all have the idiots from stevens creek there.

well under Rector's ownership. Dennis Dolan, Service Mgr and Paul Medina (advisor &amp; ex Rector tech) are always good to me. I've been told that Penske ruined Stevens Creek when they took over. What say others???

premier lexus dealers.

it was the people like george, and espeically dennis dolan who basically f'd things up.

if you search, i've discussed my dislike for that donkey.

Stevens Creek, and then later at Rector.

I don't know how it happened, but there was a big scratch over 6 inches by the driver's door. There is no way it was there when I dropped the car off. I would have noticed it. There were also several scratches on the passenger side.

Just really upset by the whole thing.

I tried Rector out because it was close to work, but I should have spoken to my co-workers because they said they don't go there anymore either.

Not many people know what his name was. I do..since I know him.