Ray Calvo
10-15-1999, 09:07 PM
I got burned up enough about this wet braking problem that I sent an E-mail to AoA. Their response is below; my original E-mail below it.
COMPLAIN, FOLKS; IT'S THE ONLY WAY THEY'LL TAKE ANY ACTION. Don't know what will come of this, but will see!
------------------------------------------
Dear Raymond:
Thank you for contacting Audi of America.
We're sorry to hear of this difficult experience with your Audi vehicle.
Your note was forwarded to the appropriate individuals at Audi Client Relations. The Audi client advocates can provide the most
knowledgeable information and are experienced in concerns such as yours.
You may also contact Audi Client Relations yourself to discuss your concerns regarding your vehicle. They can be reached at (800)
822-2834 option 3, between 9:00 a.m. and 7:00 p.m. EST, Monday through Friday.
If we can help in any other way, please write again.
Sincerely,
Vincent
AudiTalk
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(MY ORIGINAL e-MAIL)
****************************************
Date: Tue Oct 12 23:21:59 EDT 1999
name: Raymond Calvo
subject: Customer Service
comments: I have a '98 A4 Avant, serial no.
WAUGD28D8WA234571. I have what I feel
is a serious safety concern with this
car. The following is a copy of the
statement I filed with the NHTSA.
Problem is major braking delay in rain
(worse with heavy rain). When push on
pedal, get NO braking action for 1-3
seconds, then brakes act normal. Pedal
feels firm/normal. Seems like there is
water sheeting on the rotors; brakes
have to wipe water off before get any
braking. This is the ABSOLUTE WORST
case of this phenomena I have felt in
30 years, 750,000 miles of driving.
Dealer informed at routine service;
could find nothing wrong.
Dealer is xxxxxxx
****************************************
COMPLAIN, FOLKS; IT'S THE ONLY WAY THEY'LL TAKE ANY ACTION. Don't know what will come of this, but will see!
------------------------------------------
Dear Raymond:
Thank you for contacting Audi of America.
We're sorry to hear of this difficult experience with your Audi vehicle.
Your note was forwarded to the appropriate individuals at Audi Client Relations. The Audi client advocates can provide the most
knowledgeable information and are experienced in concerns such as yours.
You may also contact Audi Client Relations yourself to discuss your concerns regarding your vehicle. They can be reached at (800)
822-2834 option 3, between 9:00 a.m. and 7:00 p.m. EST, Monday through Friday.
If we can help in any other way, please write again.
Sincerely,
Vincent
AudiTalk
----------
(MY ORIGINAL e-MAIL)
****************************************
Date: Tue Oct 12 23:21:59 EDT 1999
name: Raymond Calvo
subject: Customer Service
comments: I have a '98 A4 Avant, serial no.
WAUGD28D8WA234571. I have what I feel
is a serious safety concern with this
car. The following is a copy of the
statement I filed with the NHTSA.
Problem is major braking delay in rain
(worse with heavy rain). When push on
pedal, get NO braking action for 1-3
seconds, then brakes act normal. Pedal
feels firm/normal. Seems like there is
water sheeting on the rotors; brakes
have to wipe water off before get any
braking. This is the ABSOLUTE WORST
case of this phenomena I have felt in
30 years, 750,000 miles of driving.
Dealer informed at routine service;
could find nothing wrong.
Dealer is xxxxxxx
****************************************