Here's what is currently happening: My car has been sitting in their parking lot for 36+
hours now untouched on an appointment I made four weeks ago! All they have to do is
pull it in the garage and diagnose it. When I asked (giving up on politeness after the
fifteenth long distance phone call) what the hell was going on they told me that they
had a lot of cars to attend to and if I didn't like it....

WTF, does the customer not count anymore? This is it. I just found a flyer for an Audi
specialist private mechanic five minutes from my house. I shall bring my business there.
However, I am disheartened from buying another Audi simply because of the House of
Horrors service I have received here and at New Country Audi of Greenwhich. Lexus
country here I come.... sniff sniff.....

if you are talking about the audi dealer in fairfield connecticut then i highly recomend taking your car to any other dealer for service. i worked at that dealership before it was sold to penske and destroyed. not one good thing has come as a result of penske taking over that entire dealership