I am looking at a copy of the invoice:

1. Air springs front both sides - Parts $779.60
2. Air springs diagnostic time $132.00
3. Air springs - labor $396.00
4. Rusted and frozen bolts - labor $264.00
5. Replace Front right CV boot - parts $55.99
6. Replace Front right CV boot - labor $264.00
7. Replace transmission propshaft seal - parts $47.43
8. Replace transmission propshaft seal - labor $462.00
9. Shop supplies $4.86
10.Sales tax $144.35

Total came to $2,550.23. AWB covered $2,296.53. My contribution $100 deductible plus $153.70 (tax included) towards #4 above which they regard as normal wear and tear item - originally they wanted $264 plus tax, but service adviser pushed back and they covered part of it.

Needless to say, I am very happy with the result, especially as they agreed to fix front r/h side air spring which was on the way out, but not quite deceased.

Seems like they doubled up on labor. You would think the labor for CV boot, and Air Spring would have been much less after the labor for rusted and frozen bolts. Be glad you have the warranty..

...so let's compare. I'm the "a" entries..

1. Air springs front both sides - Parts $779.60

1a. Air spring front one side - Parts $572.89 (incl bag, shock, and seal kit)

2. Air springs diagnostic time $132.00

2a. Air springs diagnostic time: none

3. Air springs - labor $396.00

3a. Air spring - labor $208

4. Replace Front right CV boot - parts $55.99

4a. Replace Front left CV boot - parts $47.85

5. Replace Front right CV boot - labor $264.00

5a. Replace Front left CV boot - labor $200

I also had an oxygen sensor and the suspension compressor replaced for a total of $2551.58, of which I paid my deductible, $25. So I've more than recouped the $1890 cost of the AWB policy....with 3.5yrs and 40k mi left.

BTW, AWB's administrator in San Diego remarked that he had just dealt with an almost identical claim from a dealer (sound familiar?). The admistrator, a service writer for VW and Audi in a prior life, also opined that Audi claims seem to be relatively costly, singling out the 2.7T, not only cuz of the turbos, but high cost on other items such as engine mounts.

Finally, Jose offered that AWB was particularly pleasant to deal with--he sees a LOT of after market warranty work. He also likes Mercury Ins, which, it turns out, is the company underwiting AWB these days after taking over from Great Am.

Spyder

my work was done at New Country in Greenwich, CT, the world's largest Audi dealer - according to them. Labor rates are well North of $100 per hour for an experienced technician and for those folks who know this part of the world, this isn't the cheapest place to have any work done of any kind. I would almost certainly not have gone there had I been paying for everything myself.

The service adviser, who I think did a great job, also complimented AWB and said they were very easy to deal with. He was surprised that they let you take your car anywhere you want for the repairs and he also told me they don't discount the labor (unlike the parts where they do ask for a discount).

Like you, I have also now recouped more than my original premium and I still have almost 2.5 years or 32K miles to go.

I had occasion to call them a few months ago when a friend was considering a used ar which was still under the factory warranty. AWB would still fully cover the ar (wonder how long that will last?) under an exclusionary policy, now called Mercury Gold. Although far more expensive than what we paid, IMO, still worth considering for those who plan on keeping their cars past 100k mi.

FWIW, the fella I spoke to is Ken Wiegert at (877) 604-9086 x-405.

Spyder