do you have to wait until you are at service mileage or over to take it in for service?
What's the story here?

2003 ar - 10K oil changes/service intervals via the Audi Advantage (free, i.e.)

I take mine in @ 7,500 and 15,000 and 22,500 and eventually 30,000. Three free, one fee (and I pay for the upcharge of Mobil1 0W 40 oil at every change, too.)

Apparently, within the above limits at least -- you are entitled to at least 5 full service intervals at no charge -- some oil and filter, some other maintenance items.

Since I generally go more often, they still give me the no extra charge intervals and name them "as if" -- so my 7,500 mile, for example, was named on the ticket 10,000 mile service.

I don't know or care if this is special treatment, but there has never been any issue.

I guess it is like this: the dealer wants revenue; and, from me the dealer gets some extra revenue since I change my oil more frequently than the Audi Advantage calls and pays for.

the service manager Klaus is great. He came over from Germany with vw or Porsche 20+ years ago and stayed there.

their sales department:

To Whom It May Concern:
Last Wednesday, 26 February, I stopped by Peterson Automotive in Boise ID, to inquire about the S6 Avant. I was helped by a Mr. Ray Calder, one of Peterson's premium brand salesmen (which includes Lexus, Audi and BMW). Also on Peterson's lot was the new Lexus SUV, the GX470, which I'd seen at the auto show, but hadn't gotten to see in detail. So, as an aside, I asked for an overview of the GX 470 before we talked about the Audi. Mr. Calder was willing to answer all of my questions concerning the GX470 and seemed to have an average level of knowledge about the vehicle. At one point during our walk-around, I made an off-handed comment comparing the GX to the S6 Avant, to the effect that the GX was a bit cheaper than the S6, probably had more room, but wouldn't be nearly as fun to drive.
Mr. Calder asked, "The S6 sedan or wagon?"
I stated that the S6 only comes as an Avant, to which he replied, "No, you can get it in a sedan."
"No", I answered, "The S6 is made in both body styles, but only the Avant was exported to the U.S."
He again asserted that both were available, so I said, "Perhaps you should check your literature, because you can't buy an S6 sedan in America."
At this point, he slammed shut the door of the GX, locked it with the remote and spun on his heels back toward the showroom.
I said, "Hey, I thought we were going for a test drive."
Still walking away, he threw up his hand and scoffed, "Thank you gentlemen, have a nice day."
I replied, "Ray, I don't think this is any way to treat your customers."
At this point, he turned back towards me, rather red-faced as if in a tantrum, and said, "I don't give a s*** who you are, you're not going to come in here and call me a liar."
To say I was shocked would be an understatement, so I calmly asked to speak to the sales manager. After I related my encounter to him, he was of course quite apologetic. However, I believe that Audi, which has made huge strides to recover its brand image in America beginning with the 1996 introduction of the A4, should be made aware of Mr. Calder's appalling behavior. I know a good number of wonderful car salesmen, and to a man they lament the stigma attached to all car salesmen. Mr. Calder's actions represent the very root of that stigma. People shopping at the Dollar Store would not expect to be cursed at during a tantrum thrown by the salesman, so why is it that someone with this demeanor is being allowed to sell premium brand vehicles that can exceed $80,000 in price (if the press is correctly guessing at the price of your upcoming RS6)? Even worse, he was wrong on the point that began the exchange in the first place, so not only is his attitude apparently ill-suited to the personal interactions required for retail sales, but his product knowledge is inadequate as well. Perhaps Mr. Calder's calling lies elsewhere.

get an extra free service. I understand from my dealer that AoA pays what is scheduled maintenance, not more. So if you had, say your last scheduled "50K" maintenance done early at 45K and then wanted to get the car serviced again at 49,999 miles that would not be free of charge.

It's almost as if they try to be the worst dealer in the state. I have yet to meet ONE person who says they liked how they were treated there.

I have had a friend who was treated all right by their service department tho. And when I called about getting an oil change on my A6 if I provided the oil, they only wanted $15 for labor - so not as exhorbinant as I expected.

Good letter - I hope they fired that salesman.

Ryan