Thay have no idea what they are doing out there in Lombard! One of their salesman is so arrogant and has sooo much hubris that it obscures his common sense. I've met at least angry 5 Audi A4 owners and numerous VW owners who have had their cars altered with chips and assorted recomended mods done by these gentlemen. I also know assorted mechanics in Naperville and Chicago who have had to repair the damage done by these wayward boys. They are not professional wrences and will not lift a wrench if your car is acting up after one of their mods. CAVEAT EMPTOR!!

They had some problems with chips malfunctioning but it was due to an issue with APR's EMCS2 boards. the issue has been resolved and it wasn't MP's fault.

As far as "will not lift a wrench if your car is acting up after one of their mods" goes...this is an outright lie. I have spent a LOT of time at MotoPersona and when they were having issues with APR ECU malfunctions and I can remember COUNTLESS times when Rob or Brian would go and personally PICK UP customers who were stranded because their ECU dies. They also covered the towing for their customers, if neccessary.

Also - Rob has worked PAST MIDNIGHT several nights on my car in order to have it ready for track events, and if an issue ever did arise, he was ALWAYS very willing to take steps to rectify the situation, at the store OR AT THE TRACK ON HIS OWN PERSONAL TIME.

Would you care to point out specific instances or should we just be content with knowing you are full of ****? I can count at least 15-20 Chicago area AW forum members alone who stand by this shop and count themsleves as friends of the owners.

so I had an APR chip installed by Motopersona. Turns out that the first batch of EMCS 2 chips were faulty from the company that made the chips for APR, BUT...

they installed the chip. worked fine for 24 hours, but died the following day at lunch. Called MP, they told me to come down, I told them I would be there after work. The car died on the way to their shop, so I pulled the ECU and my buddy drove me to the shop. They resoldered the chip and drove me back to my car. They reinstalled the chip. I drove 20 minutes and the car died 3 more times. I called the shop. Brian and Rob (the owners) BOTH drove out to me in Bolingbrook, we picked up the ECU, went back to the shop. They soldered a NEW chip onto the board and drove me back to my car. (It is about 9:45 pm by now) Then Rob followed me ALL the way to my apartment near wrigleyville. No problems...

but wait, there is more!

later that week, we all drove down to alabama for the APR BBQ.... we had a blast all weekend and on sunday enjoyed drag racing my car. After that we stopped in Clanton Alabama (about 1 hour north of the drags) and my car wouldn't restart. We had a VAG with us, no ECU communication. I call Rob's (motopersona's owner) PERSONAL cell phone. He was 40 miles north of me in Alabama heading home. He TURNED AROUND, DROVE THE 40 MILES BACK TO CLANTON, PICKED ME, MY BUDDY, AND MY ECU UP, AND DROVE US THE 2+ HOURS BACK TO APR, AND ARRANGED FOR THE APR GUYS TO GET ME A NEW CHIP, THEN DROVE THE 2+ HOURS BACK TO MY CAR IN CLANTON, AND INSTALLED THE ECU FOR ME. We caravaned all the way back to IL.

All for a APR chip problem, not a Motopersona problem.

I don't know what YOU are talking about.

I would have to agree with cqboy on this one. I approached them with the mods i wanted done on my car, chip, exhaust and downpipes, and I didnt get the feeling that the salesman even wanted my business. Another time i called, and after asking to speak to a mechanic, realized that he didnt know what he was talking about.

From what i gather Rob (the owner of MP) is a really nice guy, but you do begin to question their work after seeing what happened to shons car. She's had big time problems with the K04 install they did...and for some reason she had people from this board help her out instead of the installer that actually did the job... Just something to think about....

I know everyone is gonna say I'm crazy, that I'll blow my warrenty by letting the dealership do my mods, but I don't. It's all about who you know. Plus, my guy does some of the best work i've seen on any car not done by a professional tuner.

Nobody could figure out what I was talking about for two years on two different Audis. The nature of the problem is irrelevant, but out of a dozen plus people who attempted to assist me, Rob was the only one who figured it out. He even gave me a part number for the solution and where to buy it because he didn't have them.

Futhermore, I was at a MotoPersona track day in June and my car was not running well. Even though it wasn't his problem, Rob gave me my money back. He didn't have to do that. The man has character, and a customer for life.

I had a turbo kit (PES T28) put in. When i did i had a rubbing issue, which required shaving down an intake tube. He comped this is as part of the install, when he could have charged me for it.

My MAF failed and we were not sure what was the failure (we eventually found it to be the MAF). He took the car and tried to diagnose it, he put a TT valve in just to make sure, and he shortened my intercooler hose because it was crimped (for free).

I admit that when you walk in the door they do not rush up and act like your best friends, but i kinda like the laid back attitude they have. I do trust Rob, and he makes no claims to be a mechanic. He is, however, a bright guy with good knowledge of Audis that can and will tackle projects on your car for you.

You want a wrench i suggest Howard Rauch of Rauch Performance in Lake Bluff. Expensive as bloody hell but a great wrench...

I trust Rob with my car, and i don't trust many folks with her. I know when its there they will not take it for joyrides, and it will not come back scratched or damaged. If the work can be done by a small tuner like MP, i will take the car to them.

Cheers,
Sameer

Maybe you could have the "angry 5 Audi" or "numerous VW" post their specific issues to support your claim.

If you haven't done business personally with MP, then keep your hearsay and conjecture to yourself.

Any and all issues I've ever had with work done to my car by MP or an Audi dealer have been taken care of in a professional manner.

I can vouch for Skabaru's testimonial regarding his ECU issues because I WAS THERE.

I went to my dealer and they wouldn't put in, for instance, EBC Green brake pads on my car. I love my dealer (Laurel Audi) and my family has bought 3 Audis from them, but they are not an aftermarket tuner.

Cheers,
Sameer

shon had them install parts, not build her a kit. Shon is totally aware that she is not running a full kit. And she knows she needs more fuel in the upper RPMs.... and there aren't really any k04 software programs that are running that great.

Shon had MP take care of her when her warranty was wiped... and she hasn't asked MP to resolve the problem...

BTW, I was driving behind you about 2-3 weeks ago outbound on 90... silver avant...

your post is completely bull****. I have never spoken to anyone who has had issues w/ Motopersona's work or customer service. Quite the opposite - most people are so happy w/ Motopersona that they send friends and strangers over there to have stuff done.

Personally speaking, I am COMPLETELY satisfied with my experiences at Motopersona (and I have had a LOT of stuff done there), and wholeheartedly recommend them to any and all of my friends and acquaintences.

So unless you have specifics to back up your accusations, I suggest you stop slandering them in a public forum.

Oh, and do me a personal favor and stick your head back up your a$$. Thanks!!! :)

so please stop putting words in my mouth.

YGM.

But this is absolutely the first time I have heard any complaints about MotoPersona and I know a lot of people who use them! I knew Brian and Rob well before the opened their shop and consider them both friends. Rob in particular is extremely helpful and very willing to go out of his way to help. I can accept that not everyone is going to have a stellar experience with every business, no matter how good. This is one shop however that I will definitely stand behind!

Peter

Nothing. These guys are always there to answer questions and help people track down the info they need if it doesn't mean a sale for mp. In my experience whenever anyone has a problem they do what it takes to make it right. If anyone felt like they got an attitude from an employee I'm sure its was because they walked in and were like........yo, I want a turbo, I want wheels, I want rubber, springs, brakes but for now I'll just take this sticker ha! People like that are just ignorant and hard to work with because they don't know what they want, think they know everything, and don't have any money. That being said MP has never marketed itself as a speed shop,or claimed to build racecars. But they do meet the needs of @ least 90 percent of the people out there..... Oh, and on that note the stuff we're doing to our cars is not that complicated. It's basically all bolt on parts... so please tell us guy.. what did mp screw up on all these cars? If something was screwed up I'm sure mp had nothing to do with it..

Flash you highbeams or something if we meet again. I must have not noticed you, but i'll keep my eyes open for silver avants now :)

As for the K04 software -- look at Lance (LCP) -- he's been running the APR beta k04 program for a year now. No issues. As a matter of fact he says it's running rich up top.

I've even been talked out of mods I've discussed with them. Their work is first rate and they were quick and reasonably priced.

I have known Rob for almost a year. I aligned his R? S4 twice. He is a great guy with great intentions. He makes it a point to say hi to me every time he is in the shop. A great business man and a great guy. We are very lucky to have a performance shop like MP so close. Stop bashing untill you have hard proof.

i havent dealt with MP yet at all since i have started modding my S4 here in chicago. so until i have a first hand experience with them, what others say wont mean anything, until i decide i want to give them my business and my $$$$...

on another note, GRD in naperville has done me pretty damn well so far (even though many say its a ricer shop). they have installed my short shifter, coilovers, boost gauge, fog light mod, turbo timer, and apr snub mount and have taken care of me if/when i had an issue or two.

tuan, alan and irshad have gotten me good prices on anything i need and have always been there when i come bother them cause something "creaks" and i get anal....

so i highly recommend giving GRD a chance too. again until you give a tuner shop business, dont listen to what others might say....

Even though I am not one of the owners, I feel as if I was. People come first and we try to go out of our way to make people happy. Thanks.

Or get a Mojo Helper Monkey.

keeps kicking my ass at the track and the auto-x. Slow down a bit will ya Rob ;-)

On a serious note - Until I read this thread I have NEVER heard a derogatory statement about the group at MP. They have always been very helpful in my experiance. Rob and crew are stand up guys and have my business. On many occasions, I have seen / heard them going the extra mile for clients.

I can't comment on MP because I have never used them.

owners with CQ's, Urq's and assorted Q's along with their wrenches steer clear of MP. DUB Werks is a different story,
those guys up north respect the longtime Audi Q owners and don't sneer or laugh at them like the people at MP. I had a friend walk in with CQ who wanted to see what mods MP could provide for him. This is what they told him. "We don't sell gear for obsolete cars, there is no profit in it and it's a waste of time to even do upgrades to cars that are one step away from the junkyard." Needless to say he was pissed.
Another guy I know walked in with a Golf GTi and they told him don't waste their time with a car that was 1 generation old. I'll take Dub Werks anytime thank you.

Did you know that one of the employees at MotoPersona owns a URQ, jackass?

Unless you're actually speaking from firsthand experience, methinks you should keep your mouth shut.

Sounds more like you're not appreciative of the fact that they do work mostly on newer Audis - jealous of the more capable cars perhaps?

but of course i'd be joking. its great knowing all the workers and socializing with them outside of work. rob is the coolest owner i've met. great guy to hang out with. not to mention he has the phattest car!!!

oh, and APR won't sell her the beta k04 software..

that was by far, the coolest and best customer service i have EVER seen or heard of. whenever someone emails me, or AIMs me or whatever and ask about MP THAT is the story i tell them. how many shops do you know that would ever offer service like that? its reason like these that make motopersona such a great shop.

<center><img src="http://www.motopersona.com/images/cab1.jpg"></center><p><ul><li><a href="http://www.motopersona.com/rabbit.html">http://www.motopersona.com/rabbit.html</a</li></ul>

If you heard it on the Net, it must be true! :-/<ul><li><a href="http://forums.audiworld.com/9080/msgs/41242.phtml">Post from the B4 forum...</a></li></ul>

Another of the employees had a previous generation GTI and ran it with great success in SCCA Autocrosses. Needless to say they are VW fans as well (including older ones) at MP.

Not to mention the Cabby project that Skabaru posted below.

let me tell you a true story. I have a friend with a 00' Pontiac Grand Prix. After a ride with me he asked how to improve his car, so i asked Rob. Rob then went to the books to check if Eibach or a couple of other suspension companies sold kits for his car...but we found none. Rob didn't turn up his nose, he checked for me.

Im not going to say MP is the greatest shop in the world. It's a small shop that is working hard to give people a quality place to take their cars for quality products.

Until you can give us specifics, your just spouting false statements. If anyone is reading this thread for information, just look at all the people happy with MP, and make your decision based on that. If you want a mechanic, go to Dubwerks, or Rauch Performance. If you want a aftermarket shop, then Motopersona (www.motopersona.com) and GRD(Genesis Racing and Development, don't have the url handy) are the places to go. If you need body work, then Neat Street Autobody in Aurora (office located at Laurel Audi in Westmont) is the best. If you want to buy an Audi, go to Laurel Audi, ask for Dragi. If you need Audi parts contact Randy at Midtex.

There, that's all the references you need!

Cheers,
Sameer

Is that one bad thread on this damn forum can kill a guy's business. His livelyhood is at stake because one guy makes a comment and two other guys are there to agree to something which is usually unsubstantiated. And so what if you had a bad experience and it is substantiated. I've been pissed at everybody at some point. Be a man, not a bitch, about it. Grow up and work past your issues. For example, I have no idea what that Gary guy at Ronal ever did, but he gets treated like a bitch every week at AW. The guy's trying to make a living and he's getting harrassed by a bunch of kids. Rob is lucky he has friends to defend him and put a stop to that kind of talk. Around here you're the greatest ever and in a minute you're a contender for the cocksucker of the week award. The maturity level around here is too damn low.

ever in my life come across. When I went to pick up my car which wasn't even finished, the customer in front of me was yelling at them! She had her car there for 1.5 months and they still didn't even begin to work on it!

and they still didnt finish everything!!!!!

i.e., he can be a real nasty guy.

I am no kid and can say, he does not treat people very well at all...let me rephrase that, he treats people very poorly.

I almost bought wheels from him, but after asking him a few questions and talking to him on the phone and e-mailing him, I decided it wasn't worth it. I was a potential customer and told him I was looking for wheels and he treated me like dirt. Why give him the business at that point, and I wanted to buy Ronals? And what kind of customer service was I going to get if he treats people like that from the start.

I will say he has been crucified, and some of it has gone over the top, especially the length to which this Gary smear campaign has lasted. But let me also say this, he has brought it upon himself, he has no one to blame but himself.

You would think someone in his position would act friendlier to potential customers, and I am not talking about kissing ass. He has hurt his business and Ronals by his lack of manners and general respect for another human being! I don't feel bad for him at all.

About a year and a half ago, I needed to have some bodywork done on my left front wheel arch. Steve at Neat Street II did a flawless job without taking any shortcuts. 1.5 yrs. later and I still can't find a trace of his repair inside or out, in spite of Nimbus Grey being a really tough finish to spray (alot of mother of pearl and matalic content). They did the work in less than a week at a reasonable charge.

Last week the finish on my passenger-side mirror housing was damaged (2"x 2" area down to bare plastic). I gave Steve a call. Guess what,... he's still got my paint on file. With one day's notice, he get's me into the shop, removes the mirror, refinishes and re-installs it. In by 8:30 am and out by 1:00 pm. Total cost: $100. He did the work on short notice, while I waited, at a good price in time for me to show the car at this evening's cruise night. If that's not professional nothing is !

same type of treatment the same day. Like you, I speak from my experience not hearsay. And Marko is right, mileage may vary. That could only mean an inconsistancy in their service. The work on my car was a little more extensive than yours. Neat Street had a really hard time gathering parts for my car due to their lack of parts knowledge and their lack of organization. They did good job with the paint but missed alot of screws. I run 2 businesses and I would never, ever treat anyone the way they treated me, and I know I'm a very reasonable person. This of course is just my opinion and can only ve conveyed as such.

I was looking for a wheel/tire package and he refused to tell me why one set of tires was better than the other. When I asked him to elaborate, he just said "because." Total jerk, and lost my business.

both ends crushed, total repaint. Car was flawless. Siberian here on AW has his car repainted by them, flawless. I had some S4 parts painted by them, flawless. I am getting a new S4 bumber to repair my car from a guy backing into it.

My personal experience is they are great, i talk to Ray, their rep at Laurel. He is always nice, gives me prices WAY below what other shops do, and has always done right by me.

Cheers,
Sameer

You are an ASS!

You know I really wasn't going to say anything at all about this....BUT!!!!! I am actually quite offended by your comments. I work diligently for OUR customers and know that the words you have quoted are totally BASELESS.

I have no financial interest in MP at all besides that I work with these guys and all (I mean ALL) are old school guys that LOVE CARS, not love Audis, not love VeeDubs...CARS, All cars...anything w/ a motor.

For you to post this crap is stunningly stupid of you. I'll stand on my word that the words you quoted are BS and have never been mouthed by any employee at MP.

I own a pretty cool little A4 Avant that's had a little work done to it as well as I am the guy with the UrQ. I personally have had 2 4000 Q's, 1 BEEFED UP 5000csQ, 1 built 91 200TQ that will light up ALL 4 wheels (what's this Stage III you talk about?) a VW Quantum Synchro Wagon, 1 Mustang GT, 1 RX-7, 1 323GTX (do you even know what that is car guy?) 1 Volvo 850 T5-R and yes even a Probe GT.

As social as I am, I would rather stand in the showroom and talk to an owner of a Grand Prix GTP or 90csQ than stare at the walls you dork!!!

I know that this is true of EVERY person at MP! Charlie (one of the funniest guys I have met), Steve (goofball!) Pete (watch this man driving is a religious experience) Rob (a totally down to earth guy) and Brian (the MOST knowledgeable CAR guy you will have the honor to meet) and yes even I are always here to help anyone, no matter what they drive (hell, I spent an hour and a half talking to a guy about his 91 DeVille).

You know what, If YOU came into the showroom I would be glad to talk (and help) you!


Boy, that was long winded...I fell better know!

(Officially off my soap box now!)
S.

Once again, to any new people looking over this thread, just look at the multiple A4 and S4 owners who have used MP and like the staff, products, and support. They are a good place to go for mods and installation of the same, as well as for track gear, interior bits, car care and car care products, and even apparel (as dorky as wearing that stuff might be!).

Personally ive had a full suspension, an aftermarket turbo kit (turbo, manifold, injectors, intake, ECU chip), brake pads, a DTS, a boost gauge and about to have a Samco hose all installed through MP, and I have no complaints. Each time Rob had my OEM parts in the trunk in a box, he walked me over what he did, what issues came up, and has been available to discuss things.

I get a warm feeling being there as they are a bunch of car guys living out a dream; working a speed shop. I know i wish i could do the same.

Now if only Rob would do work on my Miata :)

Cheers,
Sameer

... I could almost see steam venting from Marko's ears, but I hadn't realized how many Chgo. Quattro Club regulars were getting as pissed off as I was.

Nobody seems to know who "CQboy" is, but I'm guessing he doesn't attend ACCNA or CVO events with us. In fact I rather doubt he has membership in either club. If the original thread had been posted by "CQboy", I'd have dimissed the whole thing as a Troll with the intention of yanking our collective chain.

So I say Amen Scott.

Obviously, my opinions can't be unbiased. I was going to just watch the thread and see what developed. But, I feel at this point it is necessary to defend myself on a few points.

While it is frustrating that people will post publicly, venting negative feedback without letting us fix a problem (if there is one to be fixed), it is at the same time heartwarming to see customers post such positive experiences they have had in dealing with us. I didn't expect so many people to come out of the woodwork and defend us.

Now that I have read enough posts to figure out where CQBoy is coming from, I remember the instance he is probably talking about. Charlie, a new, part time, CLERK, who owns a BMW, while in training, received a phone call from a customer with an older Audi asking about repair services--and also an oil cooler. I guided Charlie through telling the customer a little more about what we do and why it didn't seem that we could help him at the time. The customer didn't seem happy, so the phone ended up in my hand where I tried to explain it further. I did mention that if he found an oil cooler kit, I'd be willing to install it, but I didn't know of any sources we had for a developed kit. NEVER, NEVER has the phrase "one step from the junkyard" or anything like it ever been uttered from ANY of MP owners or employee's mouths. Last year I came within inches of buying a 90 CS Q to build as a race car. Bryan, the other owner, has the aforementioned project VW cabby. He has probably crawled more junkyards for parts in his life than most of you "assorted Q's along with their wrenches" ever have or will. Scott, as posted, owns many older cars both Audi and non-Audi, as has Steve. Pete moved from a MK III VW to a Honda S2000. I, unfortunately, for reasons not needed to be discussed here, may only have one car at a time. I've had Nissans, a MK III Jetta, and now an S4. If I could have more than one, trust me, one would be an older car... maybe an E30 M3 or a built up quattro.

The fact is, some of you complainers don't understand what Moto Persona is or intends to be. We are not, and don't pretend to be, mechanics operating a repair shop. Moto Persona is an automotive aftermarket accessories store, with installation facilities. What does this mean? We sell car care, gifts, clothing, and bolt on performance accessories. I don't care if I have to pull out a 2.7T engine, putting on APR Stage III is still BOLT ON!!! The fact is, we "fell" into working on so many VWs and Audis, mainly because that is where Bryan and my interests were. But it is a retail store... come in our showroom and you will immediately understand. Not comfortable with a non-mechanic working on your car, doing suspension or a big turbo kit? Let me tell you a BIG secret... this stuff isn't rocket science. Ever known a dealer technician that IS a rocket scientist? I'm an intelligent person who treats other people's cars with the same respect I treat mine, meticulous in nature, and willing to take money in exchange for my time. I have always taken the extra step... fixing rattles simply "near" the area I'm working in, cleaning hubs when rotors are off for a big brake kit, and telling customers what problems I came across and what they can do about it.

We have a few very popular sources for tuning products, and we strive to keep the best quality tuners as our suppliers. APR, H&amp;R, Neuspeed, Bilstein, Recaro, Momo; these are some of the products we offer. Ever call APR and ask for a big turbo kit for your TQC? They will be the first to tell you they can't help. I'm not saying that no one can help you, it just might not always be us. We don't insist that we are the only place that will ever serve your needs.

What we DO, we do well. If there are problems, which there inevitably will be, we do our best to take care of them. Refer to the posts from Sameer and Skabaru on this issue. Even when it cuts severely into personal lives, well beyond the call of duty, we are there to support our customers. For those of you that have dealers install your tuning products, will they be there for you on your next track day to help keep your car operating properly?

As for a picnic where we were a sponsor, I can't think of one. If there was one, we were not present. No one I know would make fun of an Audi 90, unless it was pink with gold wheels and a Mary Kay package.

Onto Smurfette's car... we installed turbos. If they are working, we did our job. We did not, and can not, supply her with software at this time, as much as we would like to. When she has the rest of APR Stage III installed, we will upgrade her software to the most current, tuned software available.

Bryan and I put our souls into creating this business. It is not some faceless corporate entity. When you cast aspersions at Moto Persona, we are hurt and offended on a personal level. If anyone out there actually has an issue, give us a chance to deal with it. Otherwise, think twice before causing these flames.

Sincerely,
Rob @ Moto Persona

just b/c the paucity of Audi friendly establishments here in Indy. Keep up the good work!

We may have a few fun road rallies here and there this fall. I know at least 4 of us are going to Gingerman (that will be my 2nd track event :)

We're still a bit disorganized but slowly coming together. We have latched onto a lot of the BMW club stuff since Scott, our president, has been hanging with that crowd for a while now.

Personally, I'd like to see us do an Autocross of our own down here....or maybe one in conjunction with the Michigan and Chi-towners at the Tire Rack again....that was a blast.

Has a couple of ex-Audi techs working there.