I'd really appreciate advice in my first experience dealing with the Heishman-Audi service dept.

Made an appt. with Heishmans for warranty service on my '97 1.8TQ. Took it in the night before (thurs.) so work on it would be done by end of business on Fri. Took it in to have the driver/passenger mirror motor replaced, the rear passenger lower plastic door strip replaced and a commercial strength adhesive applied to the rear passenger head rest stitching.

I called in Fri. afternoon, nothing had been done (they said they were short-staffed) and would call me before they closed...well they closed, but never called me. I was w/out my car for the weekend. I called on Mon. they said the work was completed.

I went to pick up my A4 on Mon., and while the mirror motor was replaced, they inadvertently disconnected the electric door locks in the process. The rear plastic strip wasn't replaced, same thing for the rear head rest, nothing had been done. Also, while this was all covered under the warranty, they originally charged me for parts (I had them look into this which they said they would do)

I'm confused how such a high calibre car is matched with inconsistent, shody service. I'd greatly appreciate some advice in dealing with future experiences like this in the future.

Thank you

Steve

They do have a problem calling back. It really seems that they (all deales) are overwhelmed with service because of the # of Audis and the free 3 yrs. service. But, while it is busy, if you promise to call back, you should.

They close at 6 pm, but the BMW side then has the cars until 7 or 8. You can always speak to someone there.

I suggest calling Steve Daly there and letting them now what is going on. It's one thing to be short staffed and not call you back. It is another thing to be without your car all weekend.

I personally like Heishmans, deal with them extensively with QCUSA stuff and they are VERY generous (gave me an A6q for the weekend to write a QCUSA article). BUT, I'm not so blind to see that your situation should be addressed as well.

Jon
'96 A4qs