I'm in the northern NJ area and I am interested in finding out which dealers get decent marks for new car delivery/warrantee service/regular service.

Loaner cars?
Warranty
regular service
Do they wash your car.
On time?
Most important, knowledgeable manager and techs.

A good purchase price form a dealer with a spotty service reputation is not my idea of a good deal.
It's clear to me that these cars are going to require service and attention and I don't want to get involved with a dealer where the car sits waiting for service or has to be send back multiple times for the same problem. I hope this is not an unreasonable goal. I know there are several established dealer's in the area and area some of them have been around for some time. So what are your opinions? Comments from people with cars out of warranty are especially welcomed.

AoA rules: You only get loaner cars for service visits, "NOT" warranty repairs, so keep that in mind.. I know it's a little shadey.. I found that out the hard way.. Plus regarding car washes, that only occurs during service visits too, not warranty repairs. Loaner cars are subjective, but unless you go to a REALLY nice dealer in the tri state area, don't expect to get an Audi

I hear Bellevia in NJ right over the Holland Tunnel offers great service, but from what I seen their prices look a little high compared to other dealers in the tri state area..

The only thoughts I can offer you are to call the service manager, and ask him about a pretend problem you are having with your "car", see how receptive they are, do they listen to you, etc.
This could help you decide between various dealerships. The service manager is very important, as he is your basic link to the service department, it's rare to be able to talk with any mechanics directly. The sales guy will have done his thing once you buy the car, then he can't help too much. Also, you should be able to meet the owner or president of the dealership, he came over and introduced himself to me on my second visit ( they knew I was serious by then ).
This also gave me a sense that they really cared about me and my A6. Good Luck. PS: I used to live in Morris County, lots of people there, lots of nasty car dealerships!

I'm wondereing if some of their dealers are more enlightened and offer a loaner for warranty work. That would be a very strong indicater of a customer service oriented dealer.

Get the dealer to write into your sales contract that you get a loaner/free rental car, at least for warranty work. I've had this done before. They may want to exclude "simple" stuff like oil changes, which is probably fair enough. Obviously this assumes that they don't have an established policy to provide loaners for such work. Your maximum leverage is at the moment of sale.

I recommend Paul Miller. My deal includes pick-up and drop off of the vehicle from my house for any and all repair/service issues. I did not care about a loaner car as I have an extra vehicle but its a major hassle for me to get to the dealer as I commute to NYC during the week.

If you go with them ask for John Van Ost; excellent salesman.

P.S I felt exactly as you did on Service support; ended up paying invoice plus 2000 instead of invoice plus 1500 from another dealer. I feel the $ 500 extra is well worth the service peace of mind.

who does ? Pick the most professional, friendly store you can find, and make the best deal you can get there. Don't pull these types of requests out of your hat, late in the negotiations - the dealer may feel it is OK to look for loopholes to avoid what you thought was implicit. Make it clear to everyone there why you chose that dealer. As these guys have pointed out, have any special treatment put on paper that is signed by the sales manager or fianance manager.

same. Don't you think specially negociated deals have a way of becoming a pain in the arse down the road? No one enjoys servicing customers like this and customers don't like to be put in these situations.

Let's imagine just for a moment that we have too much money and buy/lease an A8. Wouldn't you expect amazing service, to go along with the amazing price? Of course you would. So do they.

When I fly coach, I'd love to have the choco chip cookies they bake on-board for captains of industry in first, but I know it ain't gonna happen so I don't worry about it.

Your future A8 owners are now A6 or A4 owners. This isn't always the case but its a lot more likely if their treated well from the start. Besides, I didn't realize that buying an A6 or an allroad was considered "coach" in the AUDI world. This is how Lexus and Infiniti treat their customers.