Or can they do anything? I am curious to see if anyone has been able to get any significant results out of the nice folks at 1-800-822-AUDI.

Steve S.
97 2.8QM

...and they can rattle off the performance stats on the S4 in their sleep. Just don't ask for anything relevant to price or delivery.

I think AoA is just a dummy corporation with some very friendly phone staff. The only decision making authority they seem to have is what to have for lunch.

my $0.02

Any question pertaining to MY2000 cars gets the same form letter response, stating that no information is available yet, and that it will be available in about a month.

Personally, I find form letters to be very rude. I asked several specific questions, most of which were not answered in their response, and some of which (e.g., how come the information about MY2000 cars that AoA has already released is not available through the AoA web site) the response was actually incorrect about. Obviously there is already some MY2000 info available -- A4.org has some of it right here on this site, and the source of it is AoA!

Audi isn't exactly bending over backwards to win my business. In fact, it doesn't seem like they really care at all.

Two days out of warranty and the chimes in my '96 A4q die. No lights on sound, no door open sound, no key in ignition sound. Call the dealer, they say, sorry, $1200. Call AoA, speak to a very nice lady who agrees that it is unreasonable for me to pay that if it is 2 days out of warranty (she also knows the dealership service manager personally). She opens a case file, speaks to people at AoA and the dealer, calls me and says to make an appointment at the dealership. They replaced the guage cluster free of charge. Of course, they calibrated it for the 1.8m not my 2.8, but that was fixed a week later. But, yes, AoA DID help me out.

Jon
'96 A4qs

I called Audi to compliment a service rep and I know it got through because the rep mentioned it to me the next time I came in.

My experience with Audi Client Relations is that they are next to useless. It took them a week to check part availability for me; in the end their answer was wrong. They also lied about the part not having come in earlier -- it had arrived but been damaged in shipping, and I later found out from someone in the Parts department that Audi had lied to me to cover it up.

I also asked for their help in getting a loaner car because even though it was non-warranty work, it had been 4 weeks since I had ordered a part that I was initially told would take 3-5 days. They said no, Audi isn't responsible at all. This was after I was waiting for the second one because the first one had been mishandled!

In the past, I've gotten far more professional treatment from Chevrolet. Short of coming out and adding more damage to my car personally, I don't know if they could have been any more worthless.

Dan

.

.

... who answer the 800# are simply a pool of employees trained in diffusing angry customers. I once spoke to a VW rep who was obviously trained in appearing emphathetic, understanding, and concerned. Her tone, responses, etc. seemed text book. And yet, at the end of the call there was no real solution. I complained, she listened, and now what? Nothing ever came of that call. (BTW, I called because my '96 Jetta GLX had to be serviced <b>6</b> times in the first 12 months, 4 times for the same problem.)

I found AoA to be the same. In fact, I think they operate from the same call center. Without a direct contact, you might as well be talking to monkees.

Rob O

nt

:-)

I sent a letter to customer relations re my wife's car being hit while at the dealer's service dept. and the horrible way we were treated when this happened. No response. e-mailed them at AoA web site. They called two days later and I gave them specific complaints about the dealer's service parking being practically in the middle of a narrow city street. They thanked me and told me that I would receive no follow up. Rather than drive an hour each way we'll be going to my BMW dealer where they know how to treat customers and where the car will be safe.

I just called them this morning with a problem. My '93 S4 has a dangerous fuel leak (gas spraying less than a foot from my turbo), so following the instructions found on the S-Cars Online FAQ on the subject, I took my car to the dealer today and contacted AoA this morning to coordinate their payment for the problem.

I wasn't able to speak to a case worker, but they are supposed to call me back. The person answering the phone was very pleasant and she took down all of my info and issued me a case number.

This should be resolved in the next day or two. I will let you know what happens.

Jimmy<ul><li><a href="http://pweb.netcom.com/~jkp.mail/index.html">Jimmy's Audi S4 quattro Pages</a></li></ul>