Brian Cecil

My 2003 cab's top refused to finish its lowering proceedure on May 12, 2 months and 2 weeks after the warranty expired. It repeated this failure on several later attempts. It raised perfectly -- it just wouldn't complete the lowering operation. This was the first time I'd ever had a problem with the top's operation in four years of ownership. My own diagnosis was that a top bow which connects the liner with the frame had become disconnected, and the loose liner fouled the top cover and prevented it from latching closed.

I went in to Keyes Audi today in a very poor frame of mind, since my impression regarding Cabriolet tops is that Audi replaces them, rather than repairing them. And they cost a whole lotta money. That this failure took place with less than 16,000 miles on the car, and with no more than 300 lowering/raising cycles on the top, did nothing to improve my outlook.

The Keyes convertible specialist was waiting outside my Service Consultant's office, and we all went outside to take a look at my car in the parking lot. It again went into failure mode lowering the top. The tech raised it halfway up, saw that the plastic bow had snapped out of its retainers with the frame, and snapped it back in place in 15 seconds. We did several lower/raise cycles with no further problems. No sweat, no arguments, and no charge.

I spent the next 20 minutes or so talking car-talk with the shop foreman. When I drove out, the top was down, the sky was blue, the birds were singing, and I was very, very relieved, and very, very happy.

xaviexavie

Sigh - I'm so happy for you!

SFV A4

Keyes has been a great place for me over the years. Not surprised to hear. =)