Originally Posted by NJRoadFan

...Your mechanics and service writers receive training and tools directly from Audi and work exclusively on Audi vehicles. Yet, my local independent VW/Audi mechanic seems to be more skilled at diagnosing and fixing your various products along with countless other makes....all without manufacturer provided tools and training . Unfortunately an Audi dealership is the only location that is able to perform warranty repairs, otherwise my car would be in my independent mechanic's hands (which are clearly more capable then your dealership's). Also, why are your dealerships so afraid of an educated customer? Oh yeah, I forgot, educated customers can't be easily ripped off.

Originally Posted by dirtysoil

NJRoadfan,

Have you been able to obtain a copy of the TSB yet? My dealership is giving me the runaround and says they can't find a TSB for the vibration problem.

Originally Posted by snagitseven

As I have noticed in many of these posts from others, you may be confusing two completely different issues; to clarify:

The solution for the LOW speed shudder in the steering wheel while turning on certain types of surfaces is to have a newly designed power steering hose installed (for 2009 A4s at the least; not sure when the 2.0t 2010's came with the new hose). Balance, alignment, control arms play NO role in providing a solution for this. Note that the hose for 3.2 engines only, is different than the 2.0t and includes a small air cooler (available just now).

The solution for most owners of the HIGH speed (55-70 mph) steering wheel shimmy is first, road force balancing and if that doesn't solve it, replace with redesigned upper control arms (different rubber bushings). This applies to all 2009 and some early 2010 A4s. If your newly purchased car is under 6 months, the balancing and realignment portion after install should be covered under Audi's adjustment period and as stated in the documentation. If your car is over 6 months old when this issue is reported, the dealer may charge for balancing, and if that doesn't solve the shimmy, the dealer should be able to get the arms approved by AOA for replacement.

Both fixes as described, if diagnosed properly by the dealer, should be covered under warranty (despite if some dealers tell you otherwise).

Hope this helps.

Originally Posted by gobruins23

I have a 2010 A4 sedan with about 2,300 miles and was wondering how a person can tell if there is a low speed "shudder" problem or if it's just the sports suspension and the certain types of roads that I drive on to cause the bounciness of the car when driving? I'm wondering if it's just the Audi sports package that is a little more rough than usual?

Originally Posted by Buckeye96

So since Audi of Alexandria, denies that there is a high speed shimmy TSB and that I bent my rims and all the wheels were out of true, etc etc

Should I take it to another dealer? And if I do, will they be able to see the notes Audi of Alexandria wrote up? Is it worth it to call AoA and make the Alexandria dealer fix it?

its the difference of a 5 minute drive to the dealer and a 30 minute drive to the dealer?

Originally Posted by NJRoadFan

I don't think dealerships can see each other's service records, I know that AoA certainly can't.