Originally Posted by Mr. Sauce

Has anyone had any trouble renewing their Sirius Traffic subscription after the trial period? I've spent countless hours with Sirius customer service...to no avail. In the current state, I have access to all Sirius audio channels...but when I select the INFO button I don't get any of the traffic data for the Navigation system. I had traffic during the trial period...but Sirius says that there's no "package" that allows me to use a single ESN for both Audio (radio) & Data (traffic) packages. Has anyone had this same experience?

2011 Q5 - Prestige

Originally Posted by theautoking

TIP:

Do not buy into Sirius's "soft" and "hard" reset troubleshooting suggestions. These methods do not work and result in nothing but frustration on the consumers part as well as possible hefty (and unnecessary) fees for a new factory installed radio that you do not need to replace

If you are having difficulties re-activating your service, do the following:

1. Write down your ESN number for your Sirius Account. (This will be important later)

2. Call Sirius and ask for Technical Support. Tell the representative you have done the "soft" reset and it does not work.
- Make sure your radio is tuned to Ch. 184 and car ant. is not obstructed in any way.

3. Ask the Tech Rep to enter in a "DUMMY" ESN number to your Sirius Account, refresh and then RE-ENTER your original ESN number. Once that has been done, have the technical rep RE-SEND the activation signal.
- According the tech rep I spoke with at Sirius, your ESN cannot be saved in their system and once it is erased it is difficult to locate again. I'm not sure how 'true' that is, but thats the reason for step #1.

4. DONE. no soft resets and no hard resets.

Fortunately for me, I figured this out within 24 hours of reactivating my service with Sirius.

MY STORY: I had a free 1yr trial and did not renew my subscription. A year later (now) I wanted to have the Sirius service again and then I started having problems "reactivating" my service. I don't know the technical side behind why you have to have Sirius put a "dummy" ESN in the system (or zero out your ESN) reenter your original ESN and then resend the signal, but it works. And its the only thing that made sense to me.

I hope this helps everyone who has been frustrated with this.

Originally Posted by pilot4300

Unfortunately, Sirius only seems to give you the great subscription deals once your prior one has expired, so I am going to have to get used to this practice.

Originally Posted by UmIsThisThingOn

so I called the 1-800 # on the display a cpl of hrs later. I went through the automated menu to 'activate' my service. It went through w/out a hitch.

Originally Posted by zulujams

Sirius would cut out under every bridge and would lose signal for longer periods on streets with over-hanging trees...even in winter!

Originally Posted by CPS2010

Mr. Sauce, did you ever get your traffic service to work? Couple months ago, Sirius tried to give me that line about needing two ESN's in order to get both traffic and audio services. After much back and forth, it became clear that you can't use one ESN for two "separate" audio and traffic subscriptions. You have to get the audio/traffic single subscription - think they call it "Audio w/ SiriusXM Traffic".

Originally Posted by uberwgn

My car is exactly the same I've driven other Sirius-equipped cars and never noticed the common drop-outs.